My wife and I drove to Texas to visit family from Alabama. While we were here, we were ran of the road and in the process blew two tires and destroyed a rim. We had the car towed to Family Toyota, where everyone was courteous and attentive to help us get back on the road again. I can't tell you how many times I've been to a dealership in the service area and everyone walks by you as if you were a statue. Every single person there asked me if I had been helped or if I needed help. As a consumer, I was in service actually looking for help and that made a huge impression on me. Tristian was the rep that actually assisted me and I can't begin to tell you how helpful he was. I had to order a new rim to replace the damaged one and he brought me the pressure sensor and the center hub from the damaged one. I had totally forgot about that, but he took the time to retrieve it for me instead of letting it go then expecting me to buy new parts when it came time to put the new rim on.
Thank you all at Family Toyota! I have/will let everyone know that this is the best Toyota dealership to go to!