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Family Toyota of Burleson - Service Center

4.9

346 Lifetime Service Reviews

801 S Burleson Blvd, Burleson, Texas 76028

346 Reviews of Family Toyota of Burleson - Service Center

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January 11, 2019

"Outstanding Service"

- jameschristian

My wife and I drove to Texas to visit family from Alabama. While we were here, we were ran of the road and in the process blew two tires and destroyed a rim. We had the car towed to Family Toyota, where everyone was courteous and attentive to help us get back on the road again. I can't tell you how many times I've been to a dealership in the service area and everyone walks by you as if you were a statue. Every single person there asked me if I had been helped or if I needed help. As a consumer, I was in service actually looking for help and that made a huge impression on me. Tristian was the rep that actually assisted me and I can't begin to tell you how helpful he was. I had to order a new rim to replace the damaged one and he brought me the pressure sensor and the center hub from the damaged one. I had totally forgot about that, but he took the time to retrieve it for me instead of letting it go then expecting me to buy new parts when it came time to put the new rim on. Thank you all at Family Toyota! I have/will let everyone know that this is the best Toyota dealership to go to!

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Recommend Dealer
Yes
Employees Worked With
Tristain Rivas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeremy Fell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Estefania Molinares
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 12, 2019 -

Family Toyota of Burleson responded

James, thanks for sharing your wonderful experience with us. We're so happy to know that Tristain and our Service Team were extremely helpful and attentive when you were here. It was our pleasure assisting you in your time of need. Thank you for the recommendation.

November 26, 2018

"T.O. Is the way to go "

- Meg123

T.O. Was super helpful and patient with me couldn’t have had a better car looking experience. I highly recommend this gentleman he was wonderful

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Recommend Dealer
Yes
Employees Worked With
Truman Oldham
Nov 27, 2018 -

Family Toyota of Burleson responded

Thank you for the recommendation! We're so glad that you enjoyed working with out team. If you need anything else, then please let us know.

November 05, 2018

"18 tundra "

- seth

I worked with Paige on this truck the sales process went smoothly my only negative was dealing with the warranty folks on the back end to get a gap insurance refund on my 16 tundra.

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Recommend Dealer
Yes
Employees Worked With
Paige Debord
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mucio Cortez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Family Toyota of Burleson responded

Thank you for taking the time to post a review! Our team was happy to help you with your vehicle purchase. We look forward to serving you again in the future.

October 30, 2018

"Very efficient"

- Mary 47

helped us to understand what needed to be done. Gave us time to understand, always smiled, very friendly, very knowledgeable, We have told others how well we like this facility. We will be doing all our work that needs to me done on our car with this dealership. A special thanks to Mike Winchester he was very helpful

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Recommend Dealer
Yes
Employees Worked With
Chris Babb
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 30, 2018 -

Family Toyota of Burleson responded

Hi Mary, We are so pleased to see you enjoyed working with us as much as we enjoyed working with you. If you need anything at all, please do not hesitate to give us a call. Thank you again!

October 20, 2018

"Had to change the oil in my tundra. Ask for miguel "

- M.garcia

Miguel is always nice friendly and efficient. He goes above and beyond to make sure you and your vehicle are properly and quickly taken care of.

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Recommend Dealer
Yes
Employees Worked With
Miguel Hernandez
Oct 21, 2018 -

Family Toyota of Burleson responded

Hello, We appreciate your kind words about working with Miguel to get your oil changed. Please feel free to let us know if we can do anything else for you. Thank you for the all around five stars!

September 28, 2018

"Best Service Department Anywhere"

- Princess

This review is long overdue!!! I had a work trip to attend and also at the same time having to place my mom in a nursing home.. But Chris Bruder went out of his way to make sure that I was taken care with a vehicle and had the car serviced! This is best service department ever that will go out of their way for you! You should take any of your vehicles to this service department It does not have to be a Toyota.

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Recommend Dealer
Yes
Employees Worked With
Chris Bruder
Sep 29, 2018 -

Family Toyota of Burleson responded

Hello, Thank you for taking the time in writing up such a fabulous review. We are so glad to see that Chris gave you such an amazing experience and we'll be sure to let him know about your feedback. We appreciate your 5-star rating and truly value you as a customer. Please do not hesitate in letting us know if we can be of further assistance to you.

September 28, 2018

"Customer Service"

- vmoreno

Great service by Chris Bruner. This is the best service I have gotten since I bought my car in San Antonio eight years ago. Great job, I will definitely be using this dealership for my service even though there is one closer to my home.

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Recommend Dealer
Yes
Employees Worked With
Chris Bruder
Sep 29, 2018 -

Family Toyota of Burleson responded

Hello, It is great to know that you are happy with the service that you received during your recent visit. We thank you for taking the time to leave a positive review for us, and we look forward to seeing you again.

September 27, 2018

"Tristian was helpful great customer service "

- Carter vickey

I came in To get my car inspected and I was on crutches they were so courteous and helpful but even pull the car back around where I could get in it very easily and ask if there was any way they could assist me they went over and above great customer service

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Recommend Dealer
Yes
Employees Worked With
Tristain Rivas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Miguel Hernandez, Joe Sabin
Sep 27, 2018 -

Family Toyota of Burleson responded

Thank you for taking the time to leave us a positive review and rating! We are happy to know that your experience with us went well and that we could help you. It is wonderful that our staff was courteous and went above and beyond to provide you with great customer service. We truly hope that you will continue to visit us in the near future! Have a good day!

September 22, 2018

"no matter what service i go in for they are always friendly "

- 4Runner4ever

Miguel is awesome, and gives the best customer service. He keeps me informed on what is happening with my 4Runner, and honestly is the most cheerful and friendly person I have ever met. My vehicle is 12 yrs old and has 230,000.miles on it, they treat it like its a new 4Runner. I would never take my vehicle anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Greg Williams
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Bruder, Miguel Hernandez
Sep 23, 2018 -

Family Toyota of Burleson responded

That's fantastic to hear! We also think Miguel is amazing and will be sure to thank him for providing you with excellent customer service. Thank you for your review and recommendation. We appreciate it!

September 15, 2018

"Service"

- Nana2010

I experienced a tire issue. Tristian in service was extremely patient and listened to me. He worked me in an my tire issue was resolved. The story is way too long to tell, but, I am totally pleased with the service I received. They really do treat you like family.

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Recommend Dealer
Yes
Employees Worked With
Tristian in service
Sep 16, 2018 -

Family Toyota of Burleson responded

Thank you for taking the time to review us! We are delighted to hear Tristian was able to help you out and get your tire issue resolved. We invite you to come back here anytime.

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