"no matter what service i go in for they are always friendly "
Miguel is awesome, and gives the best customer service. He keeps me informed on what is happening with my 4Runner, and honestly is the most cheerful and friendly person I have ever met. My vehicle is 12 yrs old and has 230,000.miles on it, they treat it like its a new 4Runner. I would never take my vehicle anywhere else.
I experienced a tire issue. Tristian in service was extremely patient and listened to me. He worked me in an my tire issue was resolved. The story is way too long to tell, but, I am totally pleased with the service I received. They really do treat you like family.
I came in for warranty work on my tundra. Tristian was my advisor and was attentive and thorough. He offered a very generous discount on the necessary work and even washed my truck. The dealership is wonderful and the show room is quite posh. Family Toyota of burleson will be the only place I service my Toyota.
We are so happy to see that you got great service from Tristian and a fantastic discount! Your 5-star rating means a lot to us and it was our pleasure doing business with you. Please reach out if we can be of further assistance.
Thank you for your feedback. We're so happy to see we were able to assist you in a timely manner. Please let us know if we can ever do anything else for you. We'll be looking forward to any future visits.
"Does a through job. Listens to the customer's need"
- Belva Moore
Had a problem with my Tacoma and Miguel took the time and effort to solve it. Listened to my complaint and solved problem. I was very pleased that Both Miguel and Jerry Lambert actually took the time to drive with me to help diagnose the problem and then to make sure that I was satisfied with the repair. Miguel always keeps me informed as to progress of job and has paper work ready when I pick vehicle up. Dealership facility is extremely nice and clean and has refreshments available. My vehicle has 267,000 miles and they have kept it running well which I deeply appreciate. I feel I am treated with respect and listened to when I come to this dealership I will always ask for Miguel when I come.
Ellen and Ron, Thank you so much for taking the time to leave this 5-star review! We'll be sure to pass along your kind words to Tristain. We hope to see you again soon. Best, Dustin Herndon
Family Toyota's customer service is excellent. Service repairs are done right the first time. Service pricing is competitive to any other reputable repair location in Burleson. This is why our 2 Camrys get serviced nowhere else but Family Toyota.
Dennis, thank you for leaving us a five-star review! We are so happy to learn our team has provided you with exceptional service! We truly appreciate your business and loyalty. We are here anytime you need help. Come back and see us again soon!
Tristan in customer service was very helpful. My car was serviced in a reasonable amount of time.
Mr. Crayon showed me a couple of cars while I waited for my car to be serviced. He was courteous and helpful. Very knowledgeable about the vehicles.
Brought my new GMC Sierra to this dealership to have new wheels put on and the OEM wheels removed. I initially chose Family Toyota because I found them under the Hunter Road Force Balance search. Once I arrived and found out they could do much more than that and work on multi types of vehicles this will now be my choice for all my car service. I called and scheduled my appointment with Chris Bruder which made the process seem very smooth. Greg Williams was very quick and courteous when I arrived Getting my vehicle in right away.
Thank you for taking the time to review us! We are so happy to hear your car buying process was very smooth and that you received great customer service from our team. Congratulations on your new vehicle! We wish you many happy miles!