Faricy Kia
Colorado Springs, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 237 reviews
Terra was absolutely amazing! She walked me through the whole process and made every aspect of it very easy. She explained all the services provided and was incredibly complete wi She walked me through the whole process and made every aspect of it very easy. She explained all the services provided and was incredibly complete with her work. More
Excellent service. Fast and reliable. Friendly service reps that were helpful and insightful. I love coming here to get my car serviced Fast and reliable. Friendly service reps that were helpful and insightful. I love coming here to get my car serviced More
Easy to get in and don't have to wait long. Staff very nice and friendly. Staff very nice and friendly. More
Good afternoon, I initially brought my vehicle in for a recall and to fix/replace the AWD coupler because it was make a clunking sound toward the rear of the vehicle . I dropped my vehicle off at 1035 and recall and to fix/replace the AWD coupler because it was make a clunking sound toward the rear of the vehicle . I dropped my vehicle off at 1035 and did not get any update for 5 hours so I called in and asked Lauren about it and was told that they didn't have any updates at the moment and will let me know when they do. When I picked up my vehicle they told me the issue was coming from another part and not the AWD Coupler and that the sound should be gone but when I drove off the lot the loud clunking was still there. I was also told that my rear shocks were leaking but it wasn't bad enough to fix. If my rear shocks are leaking in my opinion it should have been fixed especially since it's under warranty. I left there with nothing being fixed that I wanted besides the recall and leaking rear shocks that if I was given the opinion to, would have wanted them replaced no matter the severity. So I would say my experience there was bad and a waste of time. More
Service department presented as disorganized and lacking systems that allow for efficient communication between agents, technicians and Kia. It took an entire month for my car to be assessed for warranty co systems that allow for efficient communication between agents, technicians and Kia. It took an entire month for my car to be assessed for warranty coverage only to learn that if they had asked one question in the beginning, the answer would have been obvious. There were several encounters where I dropped off the car for more testing and then picked up car over the course of a month and either my keys couldn’t be found or my car couldn’t be located in the lot. The female agent was kind and communicated optimally once I expressed concern over the lack of updates. The male service agent was condescending and even sarcastic. I will not return for service and will try Phil Long Kia even though the drive is further. More
They were kind and it was wonderful and good job. It was pretty quick for service. It was pretty quick for service. More
Faricy KIA recently replaced the transmission in my Sorrento. I am so pleased with the result. There was good communication throughout the process, they honored my warranty,and they did it in the time Sorrento. I am so pleased with the result. There was good communication throughout the process, they honored my warranty,and they did it in the time specified. More
The service was very quick and honest. The service agent (I think her name was Lauren) was very kind and welcoming. I felt confident the work was done right. The service agent (I think her name was Lauren) was very kind and welcoming. I felt confident the work was done right. More

