Faricy Kia
Colorado Springs, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 237 reviews
I came in for an oil change. The dealership performed a software update for the emission system. This update was done without my knowledge or approval. I would have refused this The dealership performed a software update for the emission system. This update was done without my knowledge or approval. I would have refused this service if I had been informed. My vehicle which I once loved now shifts different,takes more gas pedal to get moving or climb a hill, and my gas mileage has dropped.All from a non-approved software update I was not informed they were going to do. Work orders should be approved by the customer and no additional work done without their approval. I want my Kia to perform the way it did before their update. More
Upfront about costs. Have good descriptions of services proposed. Did not pressure too much for the services recommended. Have good descriptions of services proposed. Did not pressure too much for the services recommended. More
Had a great experience purchasing a new KIA from this dealership. Anna Porterfield, who helped me through this process is very kind person and a delight to work with. dealership. Anna Porterfield, who helped me through this process is very kind person and a delight to work with. More
Great customer service from the first contact with Mellisa. To Rachael who went over my service needs. The shuttle is great service as well. I have been using the dealership for 6 years and will conti Mellisa. To Rachael who went over my service needs. The shuttle is great service as well. I have been using the dealership for 6 years and will continue to. More
Everyone is always very courteous and knowledgeable. Service was completed 1/2 hr sooner than quoted. Service was completed 1/2 hr sooner than quoted. More
I was called in for safety recall and ended up paying for my ride back to facility after encouraged and unknown time of car completion. my ride back to facility after encouraged and unknown time of car completion. More
Work was completed fast, friendly service advisor, no complaints, everything was great, I will be back complaints, everything was great, I will be back More
Peak Kia (previous owner) offered a better customer service experience. The waiting room was dismal. Peak made the wait more enjoyable by offering popcorn and fresh cookies. To me that shows you care a service experience. The waiting room was dismal. Peak made the wait more enjoyable by offering popcorn and fresh cookies. To me that shows you care about your clients. I was unhappy that Faricy only had my records going back to 2024. I purchased my car from Peak in 2017 and had all service done there except a brake job this year. The one saving grace was my service advisor Terra Harris. She was very nice and knowledgeable. More
I’m extremely frustrated with how the service department handled my recent visit. I was told my dead battery wasn’t under warranty and paid out of pocket, only to later discover it absolutely was covered si handled my recent visit. I was told my dead battery wasn’t under warranty and paid out of pocket, only to later discover it absolutely was covered since my car is under three years old with fewer than 36,000 miles. After they replaced a fuse, my check engine light came on as soon as I pulled off the lot, and when I returned, they finally agreed to process the battery under warranty. Instead of simply correcting their mistake, they kept my car for another full day so they could reinstall the old battery, force it to fail, and then submit the claim. The entire experience was inconvenient, unnecessary, and completely unacceptable. More

