Farrish Subaru
Fairfax, VA
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In the door at 7pm, drove home with a new vehicle at 1030pm. Bought a 2017 Forester on the last day of January 2017. I dad the best experience possible at Farrish Subaru. Jacq is a stellar salesperson in every Bought a 2017 Forester on the last day of January 2017. I dad the best experience possible at Farrish Subaru. Jacq is a stellar salesperson in every way= friendly, outgoing, very informative, no nonsense, and willing to spend time to understand the customer. George (manager) did exactly what he promised and worked the best deal possible for me. The dealership stayed open just for me, including Matt (finance manager) and the employees who detailed my car before I drove it off the lot. More
Never Again We previously purchased 5 new vehicles from Farrish Motors and drove 300+ miles roundtrip to do so. It was always a 5 star experience, when Miguel Zay We previously purchased 5 new vehicles from Farrish Motors and drove 300+ miles roundtrip to do so. It was always a 5 star experience, when Miguel Zayas was the sales manager. Recently, we wanted to buy another vehicle and it was a great disappointment. Neither Ralph Perkins, GM, nor Sam Ramadan, sales mgr., even bothered to respond to our inquires, by email and via Chris Wolf, sales rep. Farrish has taken a major turn for the worse under the current management. More
Great buying experience I had an amazing experience today at Farrish Subaru during my purchasing of a 2017 Subaru Outback 3.6R. Sales representative Israel M. went out of h I had an amazing experience today at Farrish Subaru during my purchasing of a 2017 Subaru Outback 3.6R. Sales representative Israel M. went out of his way to address all of my needs and concerns. 10's across the board. Great service, unbeatable prices, friendly, timely and Israel even delivered my vehicle to my home. I was working with two other dealerships in VA that didn't even come close to the professionalism that Farrish brought to the table. I highly recommend to anyone looking for a new car to go to Farrish Subaru and ask for Israel. Thanks again for a great buying experience. - Travis More
Israel Moreno -- Extremely Helpful --John M. I appreciate the help I received from Israel in my purchase of a new Subaru Forester. He was very helpful in pointing out the different model specifi I appreciate the help I received from Israel in my purchase of a new Subaru Forester. He was very helpful in pointing out the different model specifications. I was impressed by his open-mindedness and transparent attitude.in sorting out costs and payment options. If you can get him as your sales representative, you will feel good about your visit to Farrish Subaru. More
great experience with Israel Mareno Mr. Israel is very familiar with the Bubaru so he introduced the vehicle very professionally and made me feel very excited. He is also very friendly, Mr. Israel is very familiar with the Bubaru so he introduced the vehicle very professionally and made me feel very excited. He is also very friendly,helpful and patient to me.very good experince. I am so glad to have the car. More
Nightmare - Terrible Dealership Three weeks after buying the car and I have had nothing but problems with the back office and management. Although Sam and Israel are great to work wi Three weeks after buying the car and I have had nothing but problems with the back office and management. Although Sam and Israel are great to work with, the rest of the back office management is very nicely put, very incompetent (specifically, Steve). The best part - this dealer called me back to "resign" a contract AFTER the lease of a vehicle because of contractual terms that ended up not working for them (likely not making enough money). I have now been going back and forth with the management team for over a week trying to get this resolved. This place is an absolute nightmare and I would not recommend a purchase or lease of a car from here, even to my worst enemy. Customer service went down the hole after the purchase of the car - nothing but stories, false claims, and runarounds. More
Great sales Had a great experience with Israel Moreno. Came in to look at a dealer demo car, when it was clear that we couldn't come to a happy medium on price, h Had a great experience with Israel Moreno. Came in to look at a dealer demo car, when it was clear that we couldn't come to a happy medium on price, he did a great job working with us on alternate options. Did a great job at keeping us informed of the process and making sure that we were well served and our time wasn't being wasted, including being very obliging of our young daughter. No unnecessary histrionics about price, was immediately competitive with our existing quotes once we had narrowed down our selection. More
Israel Moreno - Best experience ever! This review is specifically for Sam and Israel. After shopping around, I decided to give my business to Farrish Subaru for a 2017 WRX. Even though This review is specifically for Sam and Israel. After shopping around, I decided to give my business to Farrish Subaru for a 2017 WRX. Even though I paid slightly more - it meant I got to stick with quality service and supporting a business that will earn your respect through straight talk, quality customer service, and clear pricing. If you want a good deal and no hard selling or gimmicks, this is the dealer and the guys to speak to. Most sales agents and managers change attitudes really quickly after the sale, usually exposing the gimmicks and fake smiles. However, even after the sale, Sam and Israel both have been so easy to get in touch with and beyond accommodating, they even gave me an opportunity to get a quick stick shift lesson in since it has been years. More
Best experience in decades! I had a great experience at Farrish Subaru with Israel Moreno and Alex e. (Finance). Israel was very professional, knowledgeable and extremely efficie I had a great experience at Farrish Subaru with Israel Moreno and Alex e. (Finance). Israel was very professional, knowledgeable and extremely efficient which I especially appreciated. A few years ago I spent over 8 hrs at a ford dealership so I was braced for the worst. But I was in and out ina very quick manner with no dawdling but Israel also would have spent as much time as I needed. He gave extremely good customer service. Israel worked hard to give me a good deal and I am Very happy with my purchase. I highly recommend Farris and especially Israel. It was an actual pleasure! Thanks Israel! More
Poor communication, ill-informed employees, unprofessional Bought my new Subaru Outback from this dealership. Got lowballed on my trade-in and, when going through the add-on process of protective services (de Bought my new Subaru Outback from this dealership. Got lowballed on my trade-in and, when going through the add-on process of protective services (dent/ding wizard, tire protection, etc...) either the person selling the services didn't understand them or I was completely lied to so now I am paying for a dent wizard service that has so many caveats to actually using the service that almost nothing qualifies for repair. I found the dealership very unresponsive to me once I purchased the car. I sent emails to the service center that went unanswered. Utterly disappointed in both the sales and service side of Farrish Subaru and regret buying my car here. I love the car itself but that has nothing to do with them. More