Farrish Subaru

Typical. TLDR: Don't expect much after they have your money. Used TRUECar in partnership with USAA on 19MAY to look for a 2016 WRX STI. Contacted by Rey wi TLDR: Don't expect much after they have your money. Used TRUECar in partnership with USAA on 19MAY to look for a 2016 WRX STI. Contacted by Rey with counter offer for 2017 WRX STI, went in to do paperwork on 22MAY. This dealership charges charges a "legally allowed" dealer processing fee of $599. They have a sign hung up behind every sales persons desk citing the VA code that lets them do this. When I asked what it actually covered, they didn't really have a hard answer. Their trade in offer for my 2013 BRZ was $14227k which at the time was good enough. They wanted to charge a $500 non-refundable deposit which I was not OK with.. Eventually they said that my deposit that important to them so if the car still wasn't here by July they would return my deposit. When speaking to Sam in their finance department and filling out a mock buyers order these were the fees I encountered: Processing Fee VA Taxes Dealers Business License Tax License Fee The license fee included a $200 processing fee (Dealer processing fee doesn't cover this processing fee, lol.) plus whatever the cost was to register in VA is all I can assume. I told them that I would take care of registration since I was going to do it for Utah. So VA Taxes, and license fee were going to be N/A’d. Sam spoke some empty words to Rey about contacting me with status updates on a daily basis. The next time I was contacted by anyone at Farrish Subaru was on June 3rd when the car arrived. I rushed that day to get everything else setup. I dropped by CarMax for a sanity check. They offered up to $16k depending on which wheels I had installed. I asked Rey if Farrish Subaru would match and he told them they were all in at the previous price. I elected to go with CarMax and made arrangements to sell the car and get a ride from a friend to Farrish Subaru. On 04JUN Rey contacted me and upped the offer to $15k, which missed the CarMax offer by $1k still. Following work on 09JUN I swung by to get a look at the car to make sure everything was good before I came in Friday to give them the cash for it. Another manager ( I forgot his name there was confused why I wasn't doing the trade in with them and did a forced override to 16k if I gave them both sets of wheels for the car (I should have stuck with CarMax since they only wanted the OEM wheels with winters for $16k, hindsight being 20/20 They basically gave me $1k for $2k summer wheels). Since it seemed close enough to what CarMax offered I went with the trade-in. Their system is ill equipped to handle someone has a mailing address and a situs address. I told them that I need the Certificate of Origin (CO) and the Buyers Order (BO) in Maryland so that I could submit all the paperwork together to Utah. I made this very clear to Rey, Sam, Wolf, Matt, and at least two others. I called on 20 June to find out where the CO and BO were as time was running out. I re-explained that I wanted to pick them up so all my paperwork could be put into one package and Matt assured me that as soon as it came in they would let me know. On 25JUN my family in Utah called to let me know that my CO and BO had arrived. My family had to pay for the pleasure of mailing the paperwork back to me so that I could turn around and mail it all to Utah again. I spoke with Matt again on 26JUN and basically got an "oops" response about the CO. I asked about getting my own copy of the BO (for my records, separate from the one sent to the DMV) and Matt said that my house was too far away to deliver it so he would get permission to mail a copy and call me back on 27JUN to let me know if/when they could do it. It's the 28th of June as of this post and still no call back, still no copy of BO, temp plates expire on 9JUL and it looks like I'll have a car that I can't drive. In a few years when dealerships are going under like many antiquated businesses Farrish Subaru can look back at this post when they are asking why. More

Painless car buying experience I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to s I was replacing a recently totaled vehicle which had been purchased five years ago from Farrish. I had neither the time nor the emotional stamina to shop around. I knew from my previous experience that Farrish would be fair in terms of pricing and although the sales person with whom I dealt before was no longer there, I felt confident I would be well cared for. And I was. Jackie took excellent care of me and I walked out of the dealership that afternoon with a new and beautiful Forester. Bottom line, cannot recommend Farrish Subaru highly enough. Sales or service -- they exceed my expectations. More

Excellent car buying experience Jackie was great to work with throughout the purchase process. We test drove an Outback with him and he talked through and demonstrated all the featur Jackie was great to work with throughout the purchase process. We test drove an Outback with him and he talked through and demonstrated all the features but without being pushy or pressuring. We got to take our time looking at different exteriors and interiors. A week later when we returned, he again was helpful but not pushy, which seems to me quite unique for a car dealership. We were content with the price we got and he walked us through all the paperwork, owner's manual, trial Sirius XM etc. Very thorough and friendly. Recommend! More

Wonderful service My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to My wife had trouble starting our Subaru Forester.She called Rachel Adams, her favorite service consultant. Even though Rachel was busy,she was able to address the problem within 30 minutes.They replaced the two old battery at no charge. We have been very satisfied, and we highly recommend them. More

Best experience in the DC Metro area! If you are looking to purchase a new Subaru, then Rey Beltran, sales consultant at Farrish in Fairfax, will be your advocate. Rey is that perfect ble If you are looking to purchase a new Subaru, then Rey Beltran, sales consultant at Farrish in Fairfax, will be your advocate. Rey is that perfect blend of knowledgeable, considerate and professional. I drove 20 miles (passing 3 other dealerships) to work with Rey, because Rey had the passion and enthusiasm to get me the Cross Trek I wanted at the best price possible. It was a first class experience, from a first class dealership. More

Great time! I visited Farrish Subaru to purchase my Forrester. I called to make an appointment with Mr. Coogan. He was a delight from that first phone call. I I visited Farrish Subaru to purchase my Forrester. I called to make an appointment with Mr. Coogan. He was a delight from that first phone call. I did not feel pressured into anything. He showed me everything I asked to see and made sure I knew how everything in my vehicle worked. I felt like he was family. Everyone that I was in contact at this dealership were polite and friendly. My entire experience was awesome. I will recommend Farrish to anyone looking for a car. More

A great car buying experience I highly recommend Jackie Coogan, our salesman at Farrish Subaru in Fairfax City. He was a rare combination of courteous, professional, and enthusias I highly recommend Jackie Coogan, our salesman at Farrish Subaru in Fairfax City. He was a rare combination of courteous, professional, and enthusiastic and made our recent car buying experience a joy. More