Farrish Subaru

the easier, painless trasaction ever my sale rep. was Jackie Coogan, he was out front with prices and deals. He was honest and most helpful. The dealer helped with financing my loan, wh my sale rep. was Jackie Coogan, he was out front with prices and deals. He was honest and most helpful. The dealer helped with financing my loan, which beat my bank's interest rate. More

This dealership is a dumpster fire Our attempt to lease a 2015 Forester Premium in Jasmine Green with EyeSight and integrated navigation system has been filled with repeated disappointm Our attempt to lease a 2015 Forester Premium in Jasmine Green with EyeSight and integrated navigation system has been filled with repeated disappointments and setbacks coupled with, and exacerbated by, what can be described at best as sheer incompetence and at worst negligence on the part of Farrish Subaru. After conducting significant market research we were aware that finding that particular trim level with those options and in that specific color was extremely rare. In fact, there were only 2 Foresters shown as in-transit for future delivery in the DC, Maryland, Virginia area dealership inventories – 1 at Farrish Subaru and 1 at Brown’s in Manassas, and there are not any more available as of today. The reason we chose Farrish was the exceptional email responsiveness and helpfulness of Sales Consultant Wolfgang Asser and Sales Manager Sam Ramadan. Unfortunately, that is the last and only positive thing we have to say about this situation. On the evening of June 23, we met with Wolf to discuss leasing the vehicle and were told it would arrive in approximately 3 weeks, on July 14. After hearing that the dealership’s 2015 Foresters had been selling either in advance of arrival or as soon as they showed up on the lot and negotiating the sales price, we placed a $500 deposit on the vehicle we wanted and provided the information necessary to complete the Buyer’s Order. Below is a synopsis and timeline of the salient points for your consideration: July 18 – 4 days after the expected arrival date of July 14 came and went, I reached out to Wolf for a status update and was told that the date had always been July 24. This is in direct contradiction to what both my wife and I heard when we sat in the dealership, but we were willing to be amenable to changes at this point. July 24 – We received another phone call from Wolf who told us that there was a delay somewhere along the supply chain and the new arrival date would be August 11. August 12 – We received a call from Wolf who stated that our vehicle arrived earlier than anticipated, but because he was off/out of the office when it arrived IT WAS SOLD BY ANOTHER SALESPERSON TO SOMEONE ELSE. Wolf stated that the dealership was inquiring with other Subaru dealerships to locate a replacement and I asked to speak to Sales Manager Sam Ramadan. I received a call back from him 1 hour later and our discussion was as follows: • Sam assured me that the dealership had taken steps to resolve their inventory control/tracking issues and that customer retention was a priority for Farrish Subaru. • Sam stated that he located another vehicle at a dealership in the western part of the U.S. and was waiting for them to call him back to see if an arrangement could be made between the 2 businesses to have it shipped to Virginia. • In the event that he could obtain said vehicle, Sam offered non-specific compensation, only saying that we would be happy and that Farrish would not make any profit on the deal. • Sam also stated that we should consider a “Plan B” on how to proceed if he was not able to obtain the vehicle. • I advised Sam that he had 48 hours to contact me with the outcome of his discussions with the other dealership for the replacement vehicle. August 15 – After no contact for 72 hours, I drove to Farrish Subaru after work to talk to Sam in person and hear whether he had made progress in locating a replacement vehicle or to ask for our deposit back. At this point, things became strained to the point of incredulity. • Immediately, Sam asked if I had located and ordered a vehicle from another dealership, stating that his recollection of our previous discussion was that Farrish would offer the still undefined compensation to offset the cost of the new vehicle. • Upon telling Sam that he was mistaken and that what he had just described to me was incorrect, he continued to stick with his contrary view. At this point I became resigned to the fact that there would be no possible satisfactory outcome to this situation for my wife and I and asked for our deposit back. • Sam hemmed and hawed about how the off-site finance department may be closed and unable to produce a check today but after making me wait in the dealership for an additional 40 minutes he returned with our refund. What kind of business commits such egregious errors, bordering on outright fraud, and then expects the customer to take the lead on resolving the situation? What dealership basically cedes a sale to another dealership? If the dealership was liable for the mistake, I, along with any other reasonable consumer, would expect the dealership to make it right. Did Sam Ramadan think that my wife and I would leave our deal with Farrish hanging in limbo and commit to another sale with a different dealership potentially exposing us to further financial ramifications? For the Sales Manager to blatantly lie to my face and tell me that his recollection of our discussion is completely different than mine is beyond the pale. Sam’s statements all point to the fact that his apologies and pledges to make things right were nothing more than lip service and that he never intended to help us resolve the situation. I have serious concerns about his integrity and the negative reflection it casts upon the dealership and Subaru of America, Inc. as a whole. After contacting the Subaru corporate office in New Jersey, GM Ralph Perkins reached out to us in an attempt to fix things, but even if we could have the exact car that we originally wanted, it would have been a Pyrrhic victory as Farrish would still get credit towards their sales goals. The only credit they deserve is for their amazing ability to push away paying customers. One thing we have learned from this whole experience is that at Farrish, the customer is always wrong. More

Flexible and Friendly My experience at Farrish Subaru was stellar. Joe Everett called me within minutes of my having submitted a GEICO price request. It wasn't like a sal My experience at Farrish Subaru was stellar. Joe Everett called me within minutes of my having submitted a GEICO price request. It wasn't like a sales call at all; it was like getting a call from an old friend. He was friendly, inquisitive, informative and affable. My sales experience - to no fault of the salesman - included a number of disappointing attempts to secure the car I intended to buy. Ultimately, the final sale reflected great flexibility and fairness on the part of the Farrish Subaru. More

Best Car buying experience ever Had a terrific experience buying a new Subaru Outback from Farrish. Working with James Turner and Sam Ramadan to turn in my leased Outback and find t Had a terrific experience buying a new Subaru Outback from Farrish. Working with James Turner and Sam Ramadan to turn in my leased Outback and find the right new one to buy was easy and enjoyable. They were both as friendly, competent, and helpful as any salesman I've encountered, without any pressure. From service to price to efficiency, it was the best car buying experience I've had and I'll highly recommend this team to anyone I know looking to purchase a car. More

Jim Turner...great to deal with. For most of us, buying a new car can be a stressful experience. Jim Turner, made my car buying experience much more enjoyable than I thought. I highly For most of us, buying a new car can be a stressful experience. Jim Turner, made my car buying experience much more enjoyable than I thought. I highly recommend him and the dealership. It was an overall enjoyable experience. I would recommend Jim Turner and Farrish Subaru to my friends. More

Chris Wold was nice, straightforward, and fair. Matt Thompson, the finance guy was slick and slippery. He wildly overcharged me for extra maintenance and service agreements. When I realized I had been t Thompson, the finance guy was slick and slippery. He wildly overcharged me for extra maintenance and service agreements. When I realized I had been taken for a ride based on some research, I called two days after the sale to cancel the agreements which have a 90 day cancellation period. Two months later and the charges are still showing up on my loan statement. He obviously wanted to get the commission for the extra sales so didn't cancel before finalizing the financing. I've called and emailed 10 times and they just don't seem to care. The sleazy way the dealership dealt with this issue has given me such a bad taste for the whole dealership I will never go back unless necessary. More

I was totally satisfied with the work that Jackie Coogan did with me as I bought a new Forester. I would recommend Coogan and Farrish without hesitation. did with me as I bought a new Forester. I would recommend Coogan and Farrish without hesitation. More

I had a surprisingly good experience at this dealership. Jackie was great to work with. He was not at all want people think when they hear "car salesman". He was knowledgeable, friendly and not pushy at a Jackie was great to work with. He was not at all want people think when they hear "car salesman". He was knowledgeable, friendly and not pushy at all. He took care of us through the whole process. More

When sold a certified pre-owned vehicle, it was delivered to us with only key. We inquired, prior to accepting the vehicle, about the second key and were assured they would provide it for us. They were unab to us with only key. We inquired, prior to accepting the vehicle, about the second key and were assured they would provide it for us. They were unable to procure a second key from the previous owner, so rather than just making us a new key and having us come and pick it up, they have been intractable in their stance that we must pay for a second key. They do not seem to care about honoring the promise that was made, or their pledge that "Your complete Satisfaction is our goal!". Their priority seems to be making sure we pay $250 for a key. They'll get that money, and I'll purchase all my future vehicles elsewhere. This completely unnecessary and trivial matter marred what was otherwise an easy and friendly process. More

Courteous, respectful, cordial, agreeable. Excellent car-buying experience. Both Sam and Jackie were very pleasurable to deal with. They should be highly commended. I would recommend this dealership, car-buying experience. Both Sam and Jackie were very pleasurable to deal with. They should be highly commended. I would recommend this dealership, and the salesmen involved, at any time. More