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Faulkner BMW

Lancaster, PA

4.5
98 Reviews

1530 Manheim Pike

Lancaster, PA

17601

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Showing 98 reviews

April 17, 2024

From sales to service, they are great! Trustworthy dealership who can always get me in for service. More

by Kathi
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Rob Howry
April 16, 2024

Good customer service as usual, Jesse always recommends what service my car needs. He explained very well what need to be done. I like when technician send the video of the car explaining how's the mechani More

by eli
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Jesse Jones
April 15, 2024

The dealership has shown to have lost the exceptional customer service that it had a few years ago. I think it could be a result of staffing challenges. It was several years ago, you felt like you were More

by Jenny.l.quillen
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Jonathan Hoxworth
April 13, 2024

Knowledgeable and professional. Great experience and will recommend dealerships to friends looking for a BMW More

by ttran923ttran923
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Howry
April 08, 2024

Excellent service by Jesse Jones who went over and above for me in my service! More

by Heathernorris327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Jones
April 03, 2024

The entire process was fantastic. Jonathan listened to everything I was looking for in a BMW and he didn’t stop looking until he found one that checked all the boxes. The sales proces More

by jemiller333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya, Jonathan Hoxworth
March 30, 2024

Faulkner BMW is the best! All the Staff from Sales to Service are exceptional and strive for Customer Satisfaction. More

by jimr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jesse Jones
March 29, 2024

Bret got me in the same day when my wife’s battery needed an emergency replacement. The service tech did a complete check of the car and advised us of future repairs and a timeline of possibilities. Very pro More

by bspecht24
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Bret Sassaman
March 25, 2024

Hands-down, this has been the best experience I’ve ever had with a dealership! A sincere thank you to Rob Howry and the team for always providing exceptional customary service, and an overall amazing expe More

by kijuanfelder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Desean and Christina, Rob Howry
March 18, 2024

I always get exemplary service at Faulkner BMW. Since 2014 I drive additional miles because the sales and service is exceptional and attentive. Never once had a problem with the either sales or ser More

by cmygod2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Greg Schaub
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