Faulkner BMW

Even though we've moved to Wyomissing, I still drive to Faulkner for service. They always treat you like you matter. I had a new 2007 BMW 328i that I had purchased there, but when my lease was up, I purcha Faulkner for service. They always treat you like you matter. I had a new 2007 BMW 328i that I had purchased there, but when my lease was up, I purchased a 2004 325Ci privately - but will continue to service at Faulkner. They didn't make it an issue that my car was not purchased there when calling to set up service; I was still treated with total courtesy and given a 2011 BMW to drive for the day while my car was in. Not purchasing there, I would have been happy to pay for a loaner car, but the fact that it was offered with a "No problem, we'll take care of you" attitude...it says a lot. You're top notch, Faulkner, and you'll always have my business. THANK YOU to everyone there!!!! More

My husband and I live approximately 90 miles from Faulkner BMW. While visiting Lancaster on 19 February 2011, we decided to stop by and, as a result of the excellent customer service skills and knowl Faulkner BMW. While visiting Lancaster on 19 February 2011, we decided to stop by and, as a result of the excellent customer service skills and knowledge from our salesperson, Greg Schaub, my husband purchased a 2000 BMW Z3 ///M. Over the last month, my husband has had many questions about the Z3 (interior noise, wheels, decals) as well as questions for other new BMWs (performance, purchasing vs. leasing, European delivery). Greg Schaub has gone, in both of our opinions, above and beyond the call of duty. He has answered every question we have asked in a speedy, knowledgeable, professional, and friendly manner – in person, over the phone, and via e-mail. Because of this, my husband sold his 2007 BMW 335xi to Faulkner BMW and we intend on purchasing a new BMW by the end of this year – again, from Faulkner. There are at least three BMW dealerships closer to our home than Faulkner. However, we have no intention of bringing our business anywhere but to Faulkner BMW – and Greg Schaub. We appreciate Faulkner BMW's commitment to being a customer-service dealership and we appreciate Faulkner's superior attention to detail and customers’ concerns. More

I basically did all my homework on my computer. My first contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best contact was by phone with Tom Hilliker. He was very friendly, courteous, and fun to work with. Tom worked hard for me and we came up with the best price of all the dealers I contacted. The second person I worked with was Johanathan Hoxworth. This was also by phone. He like Tom extremely easy to do business with and immensely knowledgeable and helpful. We completed our transaction over the phone and the first time I saw the dealership was when I picked up my car. All my paperwork was completed by Matt Duke who was very professional, affable, and well informed. It was a pleasure dealing with these three men, thus making my purchase a pleasant experience. More

The buying experience was fantastic! From the first call speaking with Tom Hilliker to my Client Advisor Rob Howry and the Business Manager Jason Logue. I cannot imagine a better overall experience in makin speaking with Tom Hilliker to my Client Advisor Rob Howry and the Business Manager Jason Logue. I cannot imagine a better overall experience in making this purchase. The group effort made the process professional, expedient and exceeded every expectation. I will make certain I tell my fellow BMW owners and associates about the experience. Well done! George Lutz More

Great sales experience. They worked very had to get me a vehicle from another dealership. They did not have the vehicle I wanted in stock. The price was great and the deal was outstanding. I would highly vehicle from another dealership. They did not have the vehicle I wanted in stock. The price was great and the deal was outstanding. I would highly recommend this dealership and especially Jonathan in sales. More

A friend of mine recently had his vehicle serviced here, and was also displeased with the dealership so I was inspired to add my 2 cents... I came to Faulkner in search of a used 3-series that I was inte and was also displeased with the dealership so I was inspired to add my 2 cents... I came to Faulkner in search of a used 3-series that I was interested in. I'm not sure if it was my appearance or if the sales staff was in a bad mood, but I could not find a single sales member to come out and assist me. I walked around the lot looking for someone to come outside and speak to me. The worst part is several employees were just standing around inside, and I know they could see me. I'm in my 20's and I had jeans and a casual shirt, so maybe they thought I wasn't BMW material ??? I just got in my car and drove away. I ended up driving back to West Chester, PA. I visited another Faulkner dealership, this time Faulkner Pontiac Buick GMC, to look at a Pontiac G8. Turned out to be the worst dealership experience of my life (read the review for Faulkner in West Chester). I ended up driving to O'Rielly in Newtown Square, and I bought an awesome G8 GXP on the spot (cash mind you, how's that for your assumption of a 20-something year old?). I'm not sure what the deal is with the Faulkner name, but I've never had a pleasant experience with their dealerships. If you're looking for a BMW, I recommend Ottos in Exton and West Chester. My In-Laws purchased vehicles from them, and it is everything you'd expect from a luxury brand. More