Faulkner BMW

I had an outstanding sales experience - Why? because they wanted to sell me something. now comes service. So far, i've had my car for 11 months. In that 11 months, it's been in the shop 5 times. 3 were sched wanted to sell me something. now comes service. So far, i've had my car for 11 months. In that 11 months, it's been in the shop 5 times. 3 were scheduled and 4 were in the last month. Let's start at the beginning and go in order: 1 month or so after purchase Nov-ish: Had a problem with the right cornering light about a month after i got the car. I would go around a turn and the computer would say "right cornering light malfunction". I called service to make an appointment. They refused to look at it because i couldn't "verify that the light was out". Sorry but i can't backpedal at 50 mph around a curve to find out if my light is out. Remember this. 1st/2nd time in: After the winter, i was getting the summer tires put back on. came in for a loaner, got the paperwork filled out and took the loaner. Come back and pick up my car. I'm driving for a while and notice that it's pulling to either side sort of violently. More than just a drift, i actually have to keep tabs on it so i don't go into the other lanes. I call and have to take it in again- turns out they put the wrong tires on the wrong rims. So why doesn't the technician know which size goes on what rim? I'm taking their word for it that the violent tugging and highway driving for two weeks didn't do anything to the tires that are $400 a piece. 3rd/4th time in: I schedule the 15000 mile oil change. on the email response they talk about recalls. What recalls? I emailed. No answer. I called nobody who knows is there. When i finally get a guy who knows he says Oh yea it's the tail light seals. OK. 1st: Tail lights replaced. Upon picking the car up from that service, i am told they didn't have the part for the other recall (which i wasn't told about at the time of the first recall because it "just came through"... fair enough). So now the car has to go back the NEXT day. I get the car back to work, go to get in the trunk, and the top tail light is CRACKED. i made the assumption that i'd had the car for 11 months and never noticed and it happened to be a coincidence that service worked on the tail lights and it happened to be cracked and they didn't notice. I noted it to be fixed when they did the seat belt tensioner (2nd recall). I drop off my car the next day, I got a loaner.... however, curiously i wasn't in the system from the previous time so i had to spend the 10 minutes getting my info back in the computer. The day goes by, i'm called to come pick mine up. everything's fixed. Great. I get back to work the next day and go to load some equipment in my trunk and i find tools and a printout from the internet or something on how to fix my tail light. Are you serious? It didnt' instill a lot of confidence in me that the certified people i trust with my $40K investment have to use printouts to change a tail light. New car though, fair enough - again i'm laid back, however i'm not stupid nor is my time not important to me. I drive BACK to the dealership (20 mins each direction) to drop the tools and papers off. 5th time in: Right turn signal went out a day or so after i brought it in for the recalls. At this point my employer has had enough of me being late and taking extended lunch to drop off and pick up my vehicle so i had the valet service take it in. turn signal going out in a car less than a year old? Surprise, the cornering light malfunction i mentioned 10 months ago (remember that?) has caused the assembly to melt. Gee i wonder why the light went out. so since the other light went out they could actually look and see what was wrong with the light assembly. 6th time in: Again i'm without a car because the valet has to come back the NEXT day and take it again because the dealer doesn't have the part in stock. Oh yea. and i have two pinch and scratch marks on the top of my leather steering wheel - presumably from rings or a tool or something.... I don't wear jewelry. Bottom line is... i don't ask for much. I'm not there saying they should do things they normally wouldn't just to be careful and tell me things and deliver on what they promise. I'm so far unimpressed. More

Great experience with this dealer. I ordered my BMW from the factory and received it 10/7/09 When you go there, definitely make sure you talk to Jonathan in sales. He will hook you up with any informatio the factory and received it 10/7/09 When you go there, definitely make sure you talk to Jonathan in sales. He will hook you up with any information you want right away and if he doesn't have it, he will definitely find it in a minimum of time. He must have spent a total of like 12 hours with me over the course of 2 weeks just so i could nitpick options and even took the time to search the east coast for a car like the one i wanted to order so i wouldn't have to wait!!! Then, i'm frequenting a local watering hole and restaurant and a guy comes up to me and says. "you look familiar, you were just at my dealership". He introduces himself and It's Mr. Wood, and he recognizes me from Faulkner. I never even saw the guy when i was there. Shakes my hand and gives me his card and wants to know if there's anything he can do. Jeez, the dealership has been closed for a good 2 hours and he's still working. Even notices me later looking different! Then i get a couple emails and calls of him just checking to make sure everything's cool and asking how excited i was. Bottom line and long story short-- Faulkner WANTS your business and they deserve it. you will absolutely be floored by the service that they give you there. More

What I think is the best dealership in Central Pennsylvania. I've never had a problem with the service department at this dealer. Always prompt, friendly, and accurate service. I had a blemish Pennsylvania. I've never had a problem with the service department at this dealer. Always prompt, friendly, and accurate service. I had a blemish in the rear window of my X5 when I bought it, and they had it in the shop within a week and gave me a Z4 as a loaner. <br>Sales have been excellent as well. My family usually deals with Rob Howry, and we find he's been able to offer excellent deals on any BMW model. The dealership is in a good location, it is clean and well kept. I would definitely recommend this dealer for service or sales. More