Faulkner Buick GMC Harrisburg

Experience was great, John worked with me to get the right numbers on a Silverado I really wanted. He worked through the process with me while I'm purchasing my first home. He helped me with securing my right numbers on a Silverado I really wanted. He worked through the process with me while I'm purchasing my first home. He helped me with securing my truck and a down payment to hold onto it until I close on my house. Very happy with the service this dealership provided and I can't wait to get into my new truck! More

This company sold me a car with engine damage. I reported it and they didn't even bother to call or trying to fix this issue I reported it and they didn't even bother to call or trying to fix this issue More

Hi, no i did not like the service. I will not recommend. I will not be back. All do to the service manager, Mike. Services that he claimed was done to my car. It's still something wro I will not recommend. I will not be back. All do to the service manager, Mike. Services that he claimed was done to my car. It's still something wrong with it. I told him that my break, squeak, he said. Oh, you have golden brakes, there's nothing wrong with them, but why are they Squeaking? Come to find out guess what I need breaks. I told him that my Indicator light is on for my front, right tire, I don't know if the sincer light there is broke or what? But it needs to be replaced, he said. They reset the system and everything is good. Why Is the light still showing up like that then? I don't know if he was just saying this stuff to me just to make it seem like he did something extra, he says something about my alignment. There was nothing wrong with my alignment if this is GMC certified? Just had it for one year. What? I don't go nowhere, there was nothing wrong with my alignment until mike did something. Now I have to turn the Steering wheel all the way round in order for it to turn. Am I satisfied? No, did they do the necessary repairs? They put my sticker on, but no, they did not do what they said they was going to? And then a couple days later, I get a checklist. You can write that up at any given time. What do this mean? Nothing cause you didn't do half of the stuff on it. If you would have checked the stuff that you claimed that they checked. Then I should have no indicator light on. And my brakes won't be squeaking. Even if you were to just put some Luba, something on the brakes to keep it from squeaking. This supposed to be GMC certified. So you're saying that you'll breaks weak? Make it make sense to me, Mike was rude, right, Along with his sales partner Vince. xxxx No, will I be going back there? Can't wait for the survey please send it to me asap. More

A very straightforward, pleasant dealership experience. Transparent,upfront pricing, in writing. I would definitely recommend. Transparent,upfront pricing, in writing. I would definitely recommend. More

Faulkner Body Works is absolutely HORRIBLE to deal with. Our car was in their shop from 12/17/21 through 02/08/22 due to no estimated time of arrival for part needed they didn’t communicate with us whatsoev Our car was in their shop from 12/17/21 through 02/08/22 due to no estimated time of arrival for part needed they didn’t communicate with us whatsoever during this whole ordeal and nobody at GM could give any answers so when they say Faulkner to be sure as far as I’m concerned they aren’t sure about anything. Would never recommend anything from Faulkner and by the way when we got our car back we had them make it drivable because having to pay for a rental was expensive so the car still needs to go back in for repair and they won’t help by giving us a loaner. Their advertising is nothing but lies More

This is the worst dealership I have ever worked with. I was in the market for a new truck.. advised the new truck would arrive in 2 weeks, gave my deposit... 3 weeks later no truck so I decided to go to an was in the market for a new truck.. advised the new truck would arrive in 2 weeks, gave my deposit... 3 weeks later no truck so I decided to go to another dealership for my business. Asked for my deposit back, and was refused.. Buyer Beware.. Do not trust this dealership to do the right thing. Expect to argue every inch of the way.. they definitely make you feel as though the customer is always wrong. More

Faulkner is falsly adversing a low price to get you in. They have been advertising a Encore for a low price. When you go in they tell you that price includes your trade-in valued at $3000+. The online ad sa They have been advertising a Encore for a low price. When you go in they tell you that price includes your trade-in valued at $3000+. The online ad said nothing about a trade in, and I did read all the fine print. I really resent the bait and switch. I only put that I would recommend because prices do seem lower than others, but give a poor rating (for dishonesty). I will not buy a car under those circumstances because you know once they get you signing the price goes up and up, just like Freedom Dealership. More

Another great experience This is my second straight purchase from Faulkner GMC. Vince is a great salesperson. Very pleasant experience without the "hard" negotiating/sell. This is my second straight purchase from Faulkner GMC. Vince is a great salesperson. Very pleasant experience without the "hard" negotiating/sell. I would recommend these guys to anyone! More

Sleazy and Hugh pressure sales techniques After much back and forth with a salesmanship and two "managers" regarding the purchase of a vehicle, we finally arrived at a "deal", or so I thought. After much back and forth with a salesmanship and two "managers" regarding the purchase of a vehicle, we finally arrived at a "deal", or so I thought. Then came the ludicrous fees and other charges never mentioned before. Obviously they thought I would just pay them, but I promptly passed on their offer and purchased elsewhere for a much better price. Avoid these guys and their pinky rings. More

power steering gear Thank you Daniel H Troutman! I had a problem with my Buick lacrosse after only 1500 miles..my car was over the 4 year warranty however you made sure Thank you Daniel H Troutman! I had a problem with my Buick lacrosse after only 1500 miles..my car was over the 4 year warranty however you made sure I didn't have to pay that expensive bill..was definitely a defect..so glad to know there are still caring people like you in the world we live in today..because of you I will buy another Buick..your Awsome! give this man a raise.. can't thank you enough!! More