Faulkner Buick GMC Harrisburg

WATCH THE SERVICE DEPARTMENT! I took my Buick Regal to the service dept for a Stabilitrak error message. Turns out it's $100 just to have them diagnose the problem, and another $1 I took my Buick Regal to the service dept for a Stabilitrak error message. Turns out it's $100 just to have them diagnose the problem, and another $100 to replace the sensor. Rather than paying $100 for nothing I paid $200 for a sensor. But that wasn't enough. They told me I also needed front brake pads and rotors. This to the tune of $370. The rotors are rusting and flaking and the brake pads are wore. ODD-I had my car inspected the week before and that garage said there was no problem. In fact I had more than 50% left, and given that I had brakes put on about 1 year ago, all makes sense. When i picked my car up, they had given me an estimate slip with a hand written note saying my brakes needed changed ASAP and that it was a "safety issue". Even noted that they are leaking. I think they were trying to take advantage of me to begin with on the brake situation and to use this type of "scare tactic" was totally uncalled for! I will NEVER go there again, and I will take every opportunity to tell others why not to as well! The only reason I gave 1 star is because I had to. They don't deserve any star! More

Excellent Service all around Easy to deal with and had parts on hand. I have a preowned vehicle and purchased a warranty. It has lived up to what it's for....coverage when you nee Easy to deal with and had parts on hand. I have a preowned vehicle and purchased a warranty. It has lived up to what it's for....coverage when you need it. Thank you Faulkner Buick GMC. More

Easy Car Buying, Awesome Dealership I truly was not looking to make a purchase today. But the GMC Terrain was a vehicle I could not walk away from. My salesman Nick Stevenson explained e I truly was not looking to make a purchase today. But the GMC Terrain was a vehicle I could not walk away from. My salesman Nick Stevenson explained every feature and the safety advancements in these vehicles are amazing to me. He was very thorough and patient with me but made me very comfortable with all the technology in this vehicle. Nick will be our family's salesman for every car we buy. More

Positive car buying experience I was in the market for an affordable GMC. Nick was very concerned with my wants and needs. He wasn't too pushy and worked with me to get into a perfe I was in the market for an affordable GMC. Nick was very concerned with my wants and needs. He wasn't too pushy and worked with me to get into a perfect vehicle. I couldn't imagine working with anyone else! Great job guys:) More

Great buying experience, Nick S was fantastic! Rest assured this was the best car buying experience we had in last five years (3 cars). Nick Stevenson was very knowledgeable and we never felt rush Rest assured this was the best car buying experience we had in last five years (3 cars). Nick Stevenson was very knowledgeable and we never felt rushed or pushed into any decision. We bought a new GMC but my wife and I both agree we will be back for a used car for my son soon!!! Faulkner Buick GMC is a great dealership to do business with. More

always awesome !! I am very happy with the service I get here. I have gotten 2 cars from here and everyone is always nice and they always make sure I know everything I I am very happy with the service I get here. I have gotten 2 cars from here and everyone is always nice and they always make sure I know everything I need to know before I leave and if I ever have any questions after I leave I can call in and they are happy to answer them for me. I will definitely be back again when the time comes !! More

So what? He only wanted to buy a car from us. Big deal! I had called on Monday and spoke with Magali DeClet, Internet Sales Professional. Made an appointment for the following Sat. to see a used luxury car I had called on Monday and spoke with Magali DeClet, Internet Sales Professional. Made an appointment for the following Sat. to see a used luxury car (read not cheap). Friday rolls around and at 6:20p she emails me and asks if I got al the requested info via email. I said NO! Then I listen to my voicemail and at 4:403p a manager, Hugh Gillespie I think, tells me they loaned the car to a "special client" and it is not available for the appointment tomorrow. I am now going somewhere else to buy a car tomorrow. Good luck to you if you use them! More

Want to sot around for hrs this is place to go Bought a used truck from them. Took two trucks for a test drive then came back. Waited 20 minutes for the sale then over two hrs to do paper work. Was Bought a used truck from them. Took two trucks for a test drive then came back. Waited 20 minutes for the sale then over two hrs to do paper work. Was told would be called next day about finances never happen. Called many times always a machine when financial guy called me back said dont know what happen to When returned to "just pay" had an apointment sat waited over half hr. Reason "Others got ahead of you" so appointment was useless. Tried finance us at higher rate then bank gave us when said going with bank told us oh we can just write it up. Good vehicle okay deal but wait wait wait for paper work. Financial guy is either inept or overworked. Doesnt matter cuz it results in you sitting for hrs waiting comment sales guy was "we are not wannamkers" More

0 service after the sale. My wife & I bought a new Encore. The salesman told us he would give us his card before we left. this never happened. There was absolutely NO contact a My wife & I bought a new Encore. The salesman told us he would give us his card before we left. this never happened. There was absolutely NO contact after the sale. They simply drop you like a hot potato and move on to the next one. We were left to pour over manuals and rip our hair out trying to figure out the new technology on the car. 0 service after the sale. More

SOLD A VEHICLE WE WERE CLOSING ON We finalized a deal and in the middle of completing financing they sold it to another customer. No communication and no issue with financing on our en We finalized a deal and in the middle of completing financing they sold it to another customer. No communication and no issue with financing on our end. Typical Car Dealer BS. Beware of all Faulkner Dealerships! More