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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,946 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,946 reviews

March 11, 2025

The entire staff was friendly, professional and very knowledgeable in their particular functional area - a joy to do business with. More

by MARKPIKE0319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review, Mark! We're thrilled to hear that you had such a positive experience with our friendly, professional, and knowledgeable team. It's our goal to make every interaction a great one, and we're so glad we could do that for you. We truly appreciate your business and look forward to working with you again!

March 11, 2025

Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan from bodyshop
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 11, 2025

Easy to deal with and professional. My car was finished a day earlier than expected. More

by WHEELONFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad to hear that your experience was easy and professional, and that we were able to finish your car a day ahead of schedule. We appreciate your feedback and look forward to serving you again in the future!

March 11, 2025

Second vehicle purchased here and another great experience. Everything agreed to was done on time as promised. When arriving for appointments I was greeted promptly and without delay. Might be the More

by GREG@UNITEDTIRE.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey in finance gets 5-stars too.
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your amazing review, Greg! We’re thrilled to hear that your second experience with us was just as great as the first. It’s awesome to know that everything went smoothly and that our team, including Mike, Magali, and Corey, made your car buying experience fast, friendly, and hassle-free. We truly appreciate your trust and look forward to helping you again in the future!

March 11, 2025

The dealership was very responsive when I brought my vehicle in, but upon leaving, I noticed some recurring issues which should have been fixed during the service. The dealership has not responded to my More

by ffludd123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered and for the lack of follow-up regarding your request. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention. Please reach out to us directly, and we’ll make sure to address your concerns promptly and ensure the necessary work is verified and completed. Your satisfaction is very important to us, and we’re committed to resolving this matter.

March 10, 2025

Leslie is helpful, knowledgeable, thoughtful and kind person. I would trust her judgment and knowledge implicitly. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review, Vickey! We're thrilled to hear that Leslie made such a positive impression with her helpfulness, knowledge, and kindness. It's great to know that you trust her judgment—she truly is an asset to our team! We appreciate your kind words and look forward to serving you again soon.

March 10, 2025

Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince from service
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

March 10, 2025

Extremely helpful and informative quick acting no nonsense quick to the point looking forward to purchasing another vehicle More

by MTGREAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're thrilled to hear that you had a quick, informative, and no-nonsense experience with us. It’s great to know you’re already looking forward to your next vehicle purchase! We’re here whenever you’re ready, and we can’t wait to assist you again.

March 08, 2025

Took car in for routine oil change and multi point inspection. Completely satisfied with work and time completed. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Daniel! We're so glad to hear you’re completely satisfied with the oil change and multi-point inspection. We always strive to get the job done efficiently and to your satisfaction. We appreciate your trust in us and look forward to assisting you again in the future!

March 08, 2025

Every time I need service on my vehicle, they are always accommodating and the job is done on time. More

by JEFF@GASSEWASSOCIATES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind feedback! We’re so glad to hear that our service team consistently meets your needs and gets the job done on time. We truly appreciate your continued trust in us, and we look forward to helping you again in the future!

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