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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,008 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,008 reviews

April 11, 2025

Faulkner Buick/GMC ,Leslie Hurst and the service department are one of the many reasons I go to and continue to go to Faulkner. Top notch service and kind and courteous associates keep me going ther More

by DENNISCAMERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Special shout out to Perry Bonifazi in sales.
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Apr 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Dennis! We're thrilled to hear that Leslie Hurst and our service department have continued to provide you with top-notch service. It’s always our goal to offer kind, courteous, and professional care, and we’re grateful for your continued trust in us. We look forward to serving you for many visits to come!

April 11, 2025

Excellent overall service! Went in for my Yukons inspection for the first time at this GMC dealership! I was treated with with respect and they serviced my car in a very time More

by ROBSCHUSTER2503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We’re so glad to hear that your first experience with us was excellent and that you felt respected and well taken care of. We pride ourselves on providing timely and quality service, and we’re happy to know you’ll be coming back. We look forward to seeing you and your Yukon again soon!

April 10, 2025

Everyone was very polite and attentive to my needs very knowledgeable and product that they were selling and were completely capable of answering all questions and making my decision and extremely easy one More

by RCPOTTER.SR
Recommend Dealer
Yes
Employees Worked With
Brett Paden
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Apr 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that our team made your experience smooth and stress-free. Being knowledgeable, attentive, and helpful is what we aim for, so it’s great to know we hit the mark. Enjoy your new vehicle, and we’re always here if you need anything down the road!

April 10, 2025

Pleasant and professional. The waiting area was clean and comfortable. The staff was friendly and kept me updated on my service. More

by LEENEY1969
Recommend Dealer
Yes
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Apr 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your experience! We're so glad to hear you found our team pleasant and professional, and that you were comfortable while waiting. Keeping our customers informed and at ease is always a top priority, and it's great to know we delivered.

April 10, 2025

The car I lease came with a dent. They said they would take it out. Once they did a Knick appeared where the dent was. I notified the service advisor and he said he had known about it More

by kimberlybethk28
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Calvalcante
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Apr 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Kimberly, thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We completely understand your frustration, and it's disappointing to hear that the issue wasn’t handled properly before you took delivery of the car. Our goal is always to provide a seamless experience, and we’ll make sure to address this concern with the team to ensure it doesn’t happen again. Please reach out to us directly so we can make things right for you and take care of any additional issues. We appreciate your patience and are committed to resolving this as quickly as possible.

April 10, 2025

The service advisor was friendly answered my questions and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently More

by jrabena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your experience. We’re glad to hear your service advisor was friendly and that most of your visit went smoothly, including addressing the recall. That said, we’re truly sorry to hear about the ongoing rattle issue and the inconvenience it’s caused. You’re absolutely right to expect a thorough investigation—especially with a newer vehicle—and we apologize that this wasn’t handled with the level of care you deserved. Your feedback is incredibly valuable, and we take it seriously. We want to make this right and ensure your next visit is much more aligned with the high standards you expect (and that we strive for).

April 10, 2025

Bought a used vehicle, had a little issue and the Sales Manager John S and Leslie in service were so completely accommodating and helpful. They earned a lifetime customer. This dealership is truly the best More

by JGATTINELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We’re so glad John S. and Leslie were able to take care of you and turn your experience into a great one. Your trust and loyalty mean the world to us, and knowing we've earned a lifetime customer is truly the highest compliment.

April 08, 2025

I have dealt with many dealerships in my lifetime and by far Faulkner Buick/GMC is the best, hands down. Always have a great experience there whether it be sales, service and even the body shop Faulkner is More

by DENNISCAMERON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill and Justin in finance were great.
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Apr 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the fantastic review, Dennis! We truly appreciate your kind words and are thrilled to hear that you’ve had such positive experiences with us across sales, service, and the body shop. It’s our goal to provide top-notch service in every aspect, and we’re so glad to know we’re meeting that standard for you. We look forward to continuing to serve you in the future!

April 07, 2025

Having the same issue with my vehicle after two service appointments. Asked for a loaner for the third appointment and was told not likely. It’s great to take off work several times to fix the same issue. More

by Njd624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
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Apr 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, and we’re truly sorry to hear about the ongoing issues with your vehicle. We completely understand how frustrating it can be to take time off work and not see a resolution after multiple service visits. We sincerely apologize for the inconvenience you've experienced. Your satisfaction is very important to us, and we'd love to find a way to resolve this issue as quickly as possible. Please feel free to reach out directly so we can discuss how we can make things right for you.

April 05, 2025

Fantastic Dealership, flew in from Charlotte to pick up our new car and everyone was amazing. If I ever bought another Buick it would be come from Faulkner, even if I had to spend 500 for a flight. Thanks More

by KEITHBULL5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with us was so positive, and we truly appreciate you choosing Faulkner Buick. It's wonderful that our team could make your car-buying journey so memorable, even with the long flight from Charlotte. If you ever need anything in the future, we’re here for you. Safe travels, and we hope to see you again!

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