Faulkner Buick GMC West Chester, INC.

Annual Inspection The process is so easy and flexible. Originally planned to drop off night before but then called back & switched to later in the day - the next day - The process is so easy and flexible. Originally planned to drop off night before but then called back & switched to later in the day - the next day - and I would wait with it. They have extended hours early in the week so you can come later in the day and wait rather than being without a car the next day or waiting during prime time work time. My service specialist was Leslie and she was great. I hadn't thought to ask to have it washed before I went to the waiting room but happened to catch up with her a short time later and asked about getting it washed - she had already put it in as part of the service! Wait was minimal - just the time it took to get it done. More

Oil change Service was ok , I was in for an oil change and tire rotation. Not happy that I was charged for the tire rotation been to other dealerships that don’t Service was ok , I was in for an oil change and tire rotation. Not happy that I was charged for the tire rotation been to other dealerships that don’t charge for it. Also asked them to wash it as well , I was told it looks clean but I guess we can wash it. Must say it was a crappy wash job!!!! They didn’t even dry it off . Like I said before I’ve been to other dealerships where they really take care of you , that’s Faulkner GMC for you , all they want is your money !!! More

Purchase of a new truck Both Tom and Karl were very good to work with. I have bought three cars from Tom. He has always treated me well and was up front and honest. Both Tom and Karl were very good to work with. I have bought three cars from Tom. He has always treated me well and was up front and honest. More

Excellent Service I had my car inspected, a Pontiac G6 which needed lots of work. Jim Keyser was of great help to me advising the key repairs that needed to be done now I had my car inspected, a Pontiac G6 which needed lots of work. Jim Keyser was of great help to me advising the key repairs that needed to be done now. He guided my in the other fixes which I need to get completed soon. He ordered and installed a tire which is difficult to find, and replaced w/s wipers. Plans to get other things repaired are in the works and I thank Jim for all his help! Jim should get a raise and bonus for his assistance and excellent help. More

Wonderful experience I live in Newark, DE. I tried a closer dealership but the service was not the same so I'm back!. Jim Keyser is geat! I live in Newark, DE. I tried a closer dealership but the service was not the same so I'm back!. Jim Keyser is geat! More

Very pleasant service shop, great job with my car! I called Paul on a spare of the moment to see if he could fit my car in as it was making an odd sound. Paul said bring it in. Jack took it in right aw I called Paul on a spare of the moment to see if he could fit my car in as it was making an odd sound. Paul said bring it in. Jack took it in right away, fixed the problem and outta there in a jiffy. Great service as always and a pleasant atmosphere. Good job as always to Paul and the team there! More

Quick and friendly service department I recently needed to get my state inspection done. I was able to get the day and time I needed and when I got there, I was told it would take a litt I recently needed to get my state inspection done. I was able to get the day and time I needed and when I got there, I was told it would take a little over an hour and they were right on time! More

Acadia Tom was great! Went through multiple options of suvs with him and got everything narrowed down primarily via text. Quick and easy process. Love our n Tom was great! Went through multiple options of suvs with him and got everything narrowed down primarily via text. Quick and easy process. Love our new Arcadia! More

Service The service department personnel were very helpful, courteous, professional and responsive. They reviewed a number of items with me before determining The service department personnel were very helpful, courteous, professional and responsive. They reviewed a number of items with me before determining an appropriate set of services. More

Always a great experience with Leslie who is the best. She Leslie is the best and that’s why I come to Faulkner and why I purchased my car there. She is professional, pleasant and knowledgeable and delivers ex Leslie is the best and that’s why I come to Faulkner and why I purchased my car there. She is professional, pleasant and knowledgeable and delivers excellent customer service. More