Faulkner Buick GMC West Chester, INC.

pleasent and professional service personnel, professional, personable, friendly, worked together on service issue, took vehicle in around time stated for appointment completed service personnel, professional, personable, friendly, worked together on service issue, took vehicle in around time stated for appointment completed reasonable on time within hour of starting service making the appointment was easy and when needed to change no issues Good people More

HVAC Rear vents not blowing cold Work was done in a professional manner I was informed every step of the way. The mechanic was personable and thorough and the service desk was very he Work was done in a professional manner I was informed every step of the way. The mechanic was personable and thorough and the service desk was very helpful. More

made appt- get there - no part We like Faulkner (hence the YES recommendation) BUT, that said, we took vehicle for service. Made appointment for a specific repair all this model nee We like Faulkner (hence the YES recommendation) BUT, that said, we took vehicle for service. Made appointment for a specific repair all this model needs due to a defect, not a recall. When making appointment, I asked, do you have the part? Told, not a problem, this is a common repair. Got there, they do paperwork, , I asked, do you have the part? they pull it inside. I said again "do you have the part?". They go look. NO part. So they take it out of the bay and park out front and I take it home. Now they will call when it comes in and we get to do this all over again. Granted everyone was nice but the customers time is valuable too. Frustrating!! More

Purchase of a New 2019 GMC Sierra 1500 SLT 4WD This July I had the pleasure of working with Perry Bonifazi at Faulkner GMC in West Chester. I called Perry one afternoon and he arranged a visit to t This July I had the pleasure of working with Perry Bonifazi at Faulkner GMC in West Chester. I called Perry one afternoon and he arranged a visit to their dealership the next day to discuss my needs for a full size truck. When I arrived Perry had two GMC Trucks ready for me to test drive and explained all the features, packages and options to me. Once we had the truck I was looking for spec'd out Perry was able to locate the vehicle I wanted on their GMC dealer network in Massachusetts! Perry worked with that dealership and was able to arrange a dealer-to-dealer trade with them. A few days later I had the exact truck that I wanted, a Sierra, double cab, SLT Trim with 4 WD and X31 off-road package. Perry was an excellent salesperson and worked hard to find the truck I wanted 284 miles away in Massachusetts! Thank you Perry! More

Service work Making my appointment was easy and the service was done in a timely fashion. Things couldn't have been easier. I find it very convenient to drop off t Making my appointment was easy and the service was done in a timely fashion. Things couldn't have been easier. I find it very convenient to drop off the night before and wait for the call. More

Exceptional service Jim always treats me like I am his only customer. He follows up and makes sure problems are solved in a timely manner. always a consistent experience. Jim always treats me like I am his only customer. He follows up and makes sure problems are solved in a timely manner. always a consistent experience. More

As always, service was fast and professional. As always service was fast and professional. Leslie is a real asset. You are lucky to have Leslie on your team. I look forward to my next visit. As always service was fast and professional. Leslie is a real asset. You are lucky to have Leslie on your team. I look forward to my next visit. More

Great to deal with I noticed a problem with the display panel. I made an appointment and Jim took care of everything from the first. Checked that warranty was in place a I noticed a problem with the display panel. I made an appointment and Jim took care of everything from the first. Checked that warranty was in place and made a follow up visit when part comes in. Very easy to deal with More

Always excellent I have always been and continue to be impressed with the level of service. Very impressive and actually unusual these days. The customer always comes I have always been and continue to be impressed with the level of service. Very impressive and actually unusual these days. The customer always comes first and they mean it. I have never met an unfriendly employee. Jim is great, Leslie is great and all of the shuttle drivers are great. Love this team! More

Best Service Center One of the most important things after purchasing a vehicle is how you interact with the service dept. As a woman. I want to know and understand exact One of the most important things after purchasing a vehicle is how you interact with the service dept. As a woman. I want to know and understand exactly what is being done and that I feel comfortable with my service rep. Jim is so nice and always gives me prompt appointments and excellent service. I know that things are being handled as efficiently and economically as possible.You can't find that everywhere. More