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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,038 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,038 reviews

June 26, 2025

Left specifics with the service manager. First time using service with dishonest quote to upsell me on items that were recently replaced. If I didn’t have knowledge that the items were repla More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
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June 26, 2025

Rusty was great and was able to get everything I needed done taken care of! Great communication and patient with my questions. More

by Porsche813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're happy to hear that Rusty provided excellent communication and took care of everything you needed. It's great to know he was patient and helpful throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

June 26, 2025

They were very cordial, and the communication with what needed to be done with my vehicle was thorough. All of the issues were fixed in a timely manner. More

by EROC97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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June 25, 2025

This was the worse experience I’ve ever had in a dealership. Horrible customer service also poor transportation service for the surrounding area. More

by Ripcity34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Kios
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June 25, 2025

Easy transaction. Chris in finance office was great to work with. Thanks for your help More

by DARLENEBRUCE2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Darlene! We're so glad to hear your transaction went smoothly and that Chris in the finance office provided such great service. We appreciate your kind words and are happy we could help. Enjoy your new vehicle and thanks again for choosing us!

June 24, 2025

Very convenient, flexible, clean facility and always very pleasant and helpful! My vehicle was ready just as communicated. More

by Ckraz2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're so glad to hear that you found our facility convenient, clean, and our team pleasant and helpful. It's great to know your vehicle was ready as promised—we always aim for clear communication and smooth service. We truly appreciate your support and look forward to serving you again!

June 24, 2025

My visit from drop off to pick up went smooth, great service. Only negative is 15 word minimum for survey More

by MKGAGLIARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
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Jun 25, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear your visit went smoothly from drop-off to pick-up and that you received excellent service. We appreciate you taking the time to complete the survey—even with the word minimum! Your input means a lot to us, and we hope to see you again soon.

June 24, 2025

Faulkner GMC dealership provided services with professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. More

by judidav6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and recommendation. We're glad to hear you had a professional and positive experience with our team at Faulkner Buick GMC. Your support means a lot to us and we look forward to helping you with any future vehicle needs.

June 23, 2025

Dearlership was nice and so was salesman new everything about the car would go back More

by JLB1017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

June 23, 2025

The dealership is fine. The GMC warranty is at issue. 60O miles past bumper to bumper warranty I need a new part for $750 because I can’t take my key out of the ignition (gm More

by ROBNARVAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with any on the list
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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Rob, Thank you for your feedback. We’re sorry to hear about the issue with your GMC Canyon—it’s understandably frustrating, especially being just outside the bumper-to-bumper warranty. While the dealership doesn’t set warranty terms, we’re always here to advocate for our customers where possible. If you'd like, we’d be happy to review the situation further and see if there’s anything we can do to assist. Your experience matters to us, and we appreciate you bringing this to our attention.

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