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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
2,116 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,116 reviews

August 17, 2025

Very friendly. People car was done in a timely manner would recommend to a friend or relative More

by DONEDWARDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Don, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 17, 2025

Fualkner is not priced competitively in terms of service and parts. Simple items like tires are $100.00 over the market in the area. It makes impossible le to feel good about taking your vehicle to the de More

by rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your honest feedback. We understand how important pricing is when choosing where to service your vehicle, especially after the warranty period. We strive to provide quality service and genuine parts that meet the highest standards, which can sometimes impact pricing. However, we truly value your business and your concerns, and we’ll take your comments into consideration as we continually review our pricing and service offerings. If you’d like to discuss this further or explore any current specials or programs, please don’t hesitate to reach out.

August 16, 2025

This is a YMCA of Greater Brandywine Fit Truk. Service was not completed in a timely manner. It took longer than the original quoted completion date resulting in cancelled YMCA community impact a More

by WYOUNG4
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us, WYoung. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (610) 436-5600 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

August 16, 2025

Great In and out oil change Tire rotation Did it on time and great service More

by EVANSLANDSCAPEINC
Recommend Dealer
Yes
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re glad to hear your oil change and tire rotation were quick and met your expectations. Providing great, timely service is our priority, and we appreciate you choosing us. Looking forward to helping you again soon!

August 16, 2025

Everyone was helpful. Friendly and we felt comfortable working with them. We would definitely recommend Faulkner. More

by janny68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcanti, Adam and Justin
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We’re so glad to hear you felt comfortable and well taken care of by our team. Providing a friendly, helpful experience is what we strive for, and it means a lot to know we delivered. We truly appreciate your recommendation and look forward to helping you again in the future!

August 16, 2025

Faulkner and Joe D. were incredible getting me into a new Buick. They were easily accessible for any and all questions and went out of their way to work with my schedule More

by JNORTHEY12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for leaving a detailed review of your experience with us at Faulkner West Chester! We're so glad that we were able to go above and beyond your expectations!

August 15, 2025

They didn't solve the issue the first time and it was a warranty item that needed to be replaced. The owner had to call over there and speak with a supervisor to get it straightened out and the technician More

by csr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2025

Very excellent check up done with inspection. Also radiator flush at a very fair price. More

by loko0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic.
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, please let us know if we can do anything else to help!

August 15, 2025

Faulkners is the best. Very professional and courteous. TJ in the body shop was spot on with my needs and concerns. More

by JOHN.YORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, John! We're always here to help if anything else comes up!

August 15, 2025

The guys at Faulkner Buick were very helpful and nice to everyone. Also you would get WAY more responses without this ridiculous fifteen word requirement! More

by EILEEN42911
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Eileen, Thank you for your kind words about our team at Faulkner Buick—we’re glad they were helpful and friendly during your visit! We also appreciate your feedback about the fifteen-word minimum. Just to clarify, that requirement is set by the review platform we use, not by us. We understand it can be frustrating, and we’re always working to make the review process as easy as possible for our customers. Thanks again for sharing your thoughts and for choosing Faulkner Buick GMC of West Chester!