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Faulkner Buick GMC West Chester, INC.
West Chester, PA
2,116 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,116 reviews
May 16, 2018
SERVICE VISIT bought my 2018 Yukon xl at Faulkner, came in for first service, service is always great. My service advisor is the BEST. highly recommend this deale bought my 2018 Yukon xl at Faulkner, came in for first service, service is always great. My service advisor is the BEST. highly recommend this dealership More
by SHELLEY6
Verified CustomerEmployees Worked With
Tony Mazzola, James Keyser
May 16, 2018
Great service but slow. Came in for a inspection and oil change - Made an early appointment so I wouldn't be to late for work. Arrived early and then I sat in the waiting ar Came in for a inspection and oil change - Made an early appointment so I wouldn't be to late for work. Arrived early and then I sat in the waiting area for a very long time. after 2hrs of waiting someone finally came out and went over things with my car then I was told it would be another 40 mins. until it was done. Otherwise the service department was great and professional. More
by milanoj
May 16, 2018
Efficient and courteous The only reason I gave pricing just 4 stars is in the past I have received coupons, but they don't seem to be coming in the mail of late.. Otherwise The only reason I gave pricing just 4 stars is in the past I have received coupons, but they don't seem to be coming in the mail of late.. Otherwise I assume the pricing is competitive and reasonable for the service required. Thank you. More
by CHARLIECOOK
Employees Worked With
May 15, 2018
Service. Oil change. New brakes When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what I When I call for an appointment I don’t have to wait to get an appointment. I usually stay and wait for my car and Jim is very informative as to what Is being done to my vehicle and what needs to be done and how much it will cost. I’ve been going to Faulkner for years and I trust his judgement on the work needed. More
by jmcc1955
Employees Worked With
James Keyser
May 15, 2018
Easy and Convenient I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evalua I recently had some difficulty with phone calls using my GM Link system. My sales rep Brad recommended I set a service date to have the problem evaluated. I was a bit early for the appointment but they got me right in. They accurately diagnosed the issue quickly and it was a problem with my phone not the system. That was corrected and the phone now works well. Faulkner Buick GMC has been very responsive at every turn from the day I purchased the truck to the additional questions that have popped up since. More
by BILLYOUNG0
Employees Worked With
Brad Thompson, Jack Platt
May 15, 2018
Amazing Service So happy with the level of service I received at Faulkner GMC. The team is so professional and they all appear to enjoy the work they do. That makes y So happy with the level of service I received at Faulkner GMC. The team is so professional and they all appear to enjoy the work they do. That makes you feel as though they’ll take care of your car as if it’s theirs. More
by WANDALEGGINS
May 14, 2018
Excellent Experience From Mr. Brett to all I find the car via Cars.com. Contacted the dealership and the response was quick. My visit was handled by Brett. He was very knowledgeable and answe I find the car via Cars.com. Contacted the dealership and the response was quick. My visit was handled by Brett. He was very knowledgeable and answered all my questions. I think I got a straight answers and was able to conclude the deal on the spot. Karl handled the purchase aspect of the deal. He was exceptional as well. Overall, excellent experience and happy to meet all the staff. More
by PINACHO
May 12, 2018
maintance service The service people quickly take care of your needs. They are always friendly and extremely helpful regardless of how busy they are. After service the The service people quickly take care of your needs. They are always friendly and extremely helpful regardless of how busy they are. After service they go over all the repairs that were necessary. More
by Clark
May 10, 2018
Excellent sales staff & Great experience as usual We were greeted by Bryant Pullins (24 years sales experience) as soon as we entered the showroom and began viewing the car we wanted. He was very help We were greeted by Bryant Pullins (24 years sales experience) as soon as we entered the showroom and began viewing the car we wanted. He was very helpful in answering all our questions and arranging a test drive. Thanks to Michael Strohmetz (the General manager) for his assistance. You have an excellent facility.They were able to find in their stock the exact car I wanted at a reasonable price. Hope will do business with you again. WIsh you and your company with success. More
by Trung T. Truong
Employees Worked With
Other Employees :
Matt Corcoran, Melanie Laird, Karl Graves
May 10, 2018
45,000 Mile Service I dealt with Jack who is very competent, courteous and accommodating. I stopped in the day before and was told to drop off car the next morning. I ex I dealt with Jack who is very competent, courteous and accommodating. I stopped in the day before and was told to drop off car the next morning. I explained my problem but the dash light, service engine light had gone off in the morning, after being on for 2 days. Since I was due for 45,000 mile service I agreed to their doing it. I dropped car off on my way to work and by 11:00 I received a call that it was done. The driver picked me up to get it. Very timely More
by JUDITH.HARRIS
Employees Worked With
Jack Platt
