Faulkner Buick GMC West Chester, INC.

Excellent work Always on point and willing to help can’t say enough about the service people are fast and efficient and take care of there customers with top no Always on point and willing to help can’t say enough about the service people are fast and efficient and take care of there customers with top notch service More

Perry is a pro Faulkner was not the first dealership I spoke with but I had the best salesperson experience with Perry Bonifazi. He really listened to my criteria a Faulkner was not the first dealership I spoke with but I had the best salesperson experience with Perry Bonifazi. He really listened to my criteria and my concerns and didn't just try and sell me anything on the lot that wasn't the perfect fit. I was buying a used vehicle to be my 16yr olds first car and it had to be the right choice. We didn't want to break the bank given the situation but reliability and safety were big concerns. Perry went the extra mile and found us the best choice at a different Faulkner location (Bethlehem) had it brought to West Chester within days and made the whole experience feel like a big win! I will go to Faulkner first next time. Thanks Perry. More

Pleased! From the start, Bryant, our salesman was truthful and down to earth! Due to his trust, and the overall deal of the vehicle, we did not hesitate to buy From the start, Bryant, our salesman was truthful and down to earth! Due to his trust, and the overall deal of the vehicle, we did not hesitate to buy the SUV! The owner is also a trustworthy man who cares about his customers and employees! More

Great experience with salesman and general manager Leased a terrain and when it got close to ending salesman Perry kept in touch with me and I ended up purchasing a newer terrain. Mike the general m Leased a terrain and when it got close to ending salesman Perry kept in touch with me and I ended up purchasing a newer terrain. Mike the general manager was very helpful worked with you and salesman Perry sealed the deal More

Completely Satisfied & Definitely Recommend We were in the market for a new 2017 Buick Encore. We gathered quotes and visited a few dealers. Janiqua Small quickly responded to our request for We were in the market for a new 2017 Buick Encore. We gathered quotes and visited a few dealers. Janiqua Small quickly responded to our request for an internet price. We visited the dealership and were initially greeted and assisted by John Simonelli who introduced us to our Sales Professional Perry Bonifazi. Perry was courteous, professional, informative and knowledgeable of the Buick product line. We received very fair pricing on both our trade and the Encore we were purchasing. Finance Manager Ashley Hillman was helpful with the finance process. We encourage anyone in the market for a new Buick or GMC to visit Faulkner Buick GMC. More

Thieves/Crooks/ Most Dishonest Dealership I have ever Seen Where to start, I drove 3 hours to this dealer ship after they knew my concerns over the phone and we talked about price. I made sure to tell them tha Where to start, I drove 3 hours to this dealer ship after they knew my concerns over the phone and we talked about price. I made sure to tell them that I knew my credit score (A+) and no funny business. Needless to say I get there and talk to F&I with an attitude she goes "Your in the 4's like (4.6 APR) I looked at her like she had 3 heads I said heck no and I walked out. The manager comes out as I am pulling out and says how 2.7 APR. I said now it isn't about the deal, its about the concept. So insulting and a waste of time. 6 plus hours driving. They will bend you over and screw you. More

Fantastic Service dept Fantastic service department. Brought in my wife's vehicle which is a 09. Thought I was staring down the barrel of a large bill. Not the case, Servic Fantastic service department. Brought in my wife's vehicle which is a 09. Thought I was staring down the barrel of a large bill. Not the case, Service writer looked up the vehicle which had an older recall on it, so cost me nothing. And they washed the car More

Complete morons I called there and explained the deal I had with another dealership and they said they'll beat it. I took the long drive there and talked to Karl Grav I called there and explained the deal I had with another dealership and they said they'll beat it. I took the long drive there and talked to Karl Graves and gave him the buyers order from a different dealership and he started working on a price he showed me the print out I said it's 4,6xx.00 higher you could've at least been close to their price since your web site we'll beat any price, his reply was well that's our price. I went to the usual Faulkner GMC dealership I deal with and they gave me the price I wanted however once the Faulkner West Chester GMC found out I was the buyer they lied to their other dealership and said the vehicle was sold, then called me to see if I was still interested in buying it. Needless to say they still have the vehicle and Faulkners lost my business, I only keep vehicles for 1-2 years and then buy a new one. I emailed the sales manager and asked why they have we'll beat any offer on their web site if they don't do that, he had no idea what I was talking about and then went on to say they have the lowest prices. I explained to him I gave his dealership a buyers order from a different dealership and his dealership couldn't come close to their price his response was you said what I already said we are the lowest and he's sorry that I was the victim of another dealerships game of giving me a lower price for a vehicle they didn't even have and having me trying to find a lower price. The other dealerships vehicle is sitting in my driveway. I think what he was trying to say was I'm sorry to hear you're not dumb enough to fall for our lies. FAULKNER West Chester GMC are liars and complete morons. More

great organization I had a great experience with the whole Faulkner organization especially with my salesman Don Friel. When I first walked in to their brand new used ca I had a great experience with the whole Faulkner organization especially with my salesman Don Friel. When I first walked in to their brand new used car sales building Don was very friendly and down to earth, explained my options and the price of the car. I left and with talking to my Wife we decided to make an offer on a 2014 Terrain. I stopped back to see Don and we negotiated a price as two friends would talk about a price, not like a salesman and buyer, no pressure at all! After agreeing on a price it was late (4:00) and my wife was not with me. So we agreed to pick it up the next day and Don had it detailed, oil changed, tires rotated and almost full tank of gas. the next day we came in and where meet by a team of three people, Ashley, Chris and Maryland to handle the paper work and explain all my options on warranty and other options like extending the factory warranty, financing and what all the papers that needed signing where, not just putting them in front of you and asking you to sign. If I had to rate this whole experience from 1 to 10, I would give it an 11. More