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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,970 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,970 reviews

December 03, 2024

Pleasure working with Leslie Hurst! Friendly, listening to ALL my concerns, and was so attentive to details! More

by DILLOW2123
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 03, 2024

The West Chester service center is Friendly, has excellent communication, are flexible and accommodating! Would definitely recommend! More

by erinkulp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Erin! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 03, 2024

Staff is courteous and knowledgeable. They do the work quickly and efficiently. Very clean waiting area. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our courteous and knowledgeable staff. It's great to know that the work was completed efficiently and that you enjoyed our clean waiting area. We truly appreciate your feedback and look forward to serving you again!

December 02, 2024

Perry was amazing, very knowledgeable on the truck I wanted and worked with his team to get me where I wanted to be. More

by JAIELLO87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank YOU for choosing our team to help you with your car buying. We are so glad that you enjoyed working with our team and the whole experience. Congratulations and welcome to the Family!

December 02, 2024

I have known Leslie for many yrs. I was not a cust for awhile. Came back now w/my new vehicle. Service is as excellent as it was years ago. The general mgr, sales director, Magali m More

by Irene2b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Magali DeClet
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Dec 05, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We’re so happy to hear that your experience has remained excellent over the years, and that Leslie, Magali, and the entire team were able to provide you with such great service. We truly appreciate your loyalty and are thrilled to have you back as a customer. It’s great to know you had a positive experience with the service tech and that everything was clearly explained to you. We look forward to continuing to serve you and ensuring you have another great experience with us!

November 30, 2024

Great experience and great service. Never felt any pressure to buy. Perry and Leslie is service are great!! More

by KRAUM2871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We're so happy to hear that you had a great experience and felt no pressure during your visit. Perry and Leslie will be thrilled to know their service made an impact. We appreciate your feedback and look forward to serving you again soon!

November 28, 2024

I can’t say enough about Leslie Hurst. Friendly, helpful, professional. It may be the top reason that I have been getting service at Faulkner. More

by MGMCKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Leslie Hurst made such a positive impression on you with her friendly, helpful, and professional service. We truly value your continued trust in Faulkner, and we’ll be sure to pass along your kind words to Leslie. We look forward to serving you again!

November 28, 2024

Friendly service center. Good intake process. Got my service needs taken care of efficiently and easily. More

by MARCHENDERSON1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 28, 2024

They were able to take my car on short notice and completed necessary repairs the same day. More

by Dcaaalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad we could accommodate you on short notice and get your repairs done the same day. We strive to provide quick and efficient service, and it's wonderful to know we met your expectations. We look forward to assisting you again in the future!

November 26, 2024

Smooth process. Drove into the bay and was greeted by Rusty. I waited there while the work was being done. The wait wasn’t long. Rusty came to me when it was all don More

by ttbajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're glad to hear that the process was smooth and that Rusty took great care of you during your visit. It's great to know that the wait was short and that everything was handled efficiently. We appreciate your feedback and look forward to assisting you again in the future!

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