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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,098 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive ...
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Today: 9:00 AM - 7:00 PM Closed Now
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,098 reviews

January 26, 2025

Faulkner demonstrated excellent customer service! I highly recommend them to all. Ask for Adam, he's great! More

by EBONY BARNES
Recommend Dealer
Yes
Employees Worked With
Adam Johnson in Sales
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words, Ebony! We're thrilled to hear you had an excellent experience with us, and we agree—Adam is great! We truly appreciate your recommendation and look forward to serving you again in the future!

January 26, 2025

Fast efficient and courteous service. Only complaint was moving my seat and rear view mirror. More

by MLEVERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re glad to hear that you received fast, efficient, and courteous service. We apologize for the inconvenience with the seat and rearview mirror adjustments, and we’ll make sure to be more mindful of that in the future. We appreciate your feedback and look forward to serving you again soon!

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January 26, 2025

I always feel confident leaving my car in Faulkner’s hands. They know their stuff! More

by mccluskey_patbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the awesome review! We’re so glad to hear that you feel confident leaving your car with us. Our team takes pride in knowing our stuff and providing you with the best service possible. We appreciate your trust and look forward to assisting you again soon!

January 26, 2025

The staff was friendly, the service was fast and efficient, and it was reasonably priced. More

by GLAM1964MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're so glad to hear that our friendly staff and efficient service made your experience positive. We always strive to offer fair pricing, so it's great to know you were happy with that as well. We appreciate your feedback and look forward to serving you again!

January 26, 2025

Everybody is very respectful and professional They help me out to make the best deal More

by RODRIGUEZSTONEANDMASONRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

January 24, 2025

always helpful answering my questions. doesn't try to oversell add on services. always gives me a ride home when I drop off my car More

by BAUER810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We’re so glad to hear that you’ve had such a positive experience. It’s great to know that the team has been helpful, transparent, and accommodating with your needs. We truly appreciate your trust and look forward to continuing to serve you!

January 24, 2025

Love my new car, so easy to work with! What a wonderful experience from start to finish! I can’t say enough about the professionalism and service! Been a GMC customer for a long time I hig More

by ADLUHY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh
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Jan 28, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! We’re thrilled to hear that you love your new car and had such a positive experience with us from start to finish. It’s great to know that our professionalism and service made a lasting impression. We truly appreciate your loyalty as a GMC customer and your recommendation! Enjoy your new ride!

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January 22, 2025

Friendly service desk and availability of a last minute appointment were positives along with having the battery for my Buick in stock. The time it took to actually change the battery was excessive..... an More

by yarddogdoctoryarddog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr kanuika
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Jan 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re happy to hear that you had a positive experience with our service desk and appreciated the quick availability of your battery. However, we’re sorry to hear about the excessive wait time for the battery change, and we completely understand your frustration. We’ll definitely take your comments to heart and work on improving efficiency moving forward. If you do decide to give us another try in the future, we’ll make sure to provide a quicker turnaround. Thank you for your patience, and we appreciate you giving us the opportunity to help!

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January 22, 2025

They did a good job and even sent a video of what was wrong with the vehicle. More

by bmitchell194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
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Jan 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, BMitchell! We're always here to help if anything else comes up!

January 22, 2025

I worked with Brett Paden and Ken Kovack on the lease of a 2024 Sierra EV. From start to finish, they were helpful, friendly, responsive, and nice to work with. I've been a lifelong car enthusiast who loves More

by TFB150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Kovack
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Jan 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the awesome review! We're so glad to hear that Brett and Ken made your experience a great one, especially knowing how thorough you are when shopping for a "good deal"! It’s fantastic to know they were able to meet your needs and provide top-notch service. We appreciate your trust and look forward to working with you again in the future! Enjoy your 2024 Sierra EV!

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