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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,040 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,040 reviews

June 14, 2025

Prompt and reliable service. Vince is a very knowledgeable and friendly service consultant who answers all your questions thoroughly. More

by JOCAV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 13, 2025

Ms Leslie has always been the best in getting issues resolved. Simply the best, thanks. More

by TODDRAQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words. We’re so glad to hear that Leslie has consistently provided excellent support and helped resolve your issues. She truly is a valued part of our team and we appreciate you taking the time to recognize her!

June 11, 2025

Well, I asked for him to get pricing for new tires for my truck, which he did, also wanted a tire rotation which I didn't have done because I thought 42.00 dollars was outrageous, My question is , if they ch More

by dpm1814
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jun 12, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We’re sorry to hear that you were not satisfied with the pricing and service during your recent visit. We aim to be transparent and fair with all of our charges, and it’s clear we fell short in your experience. Regarding the tire rotation, we understand your concerns, and we appreciate you pointing out the price differences. As for the windshield wiper blades, we certainly don’t want you to feel overcharged, and we’ll review our pricing to ensure it’s in line with industry standards. Your feedback is really important to us, and we’ll use it to improve moving forward. We understand your decision not to return, but we hope you’ll reconsider in the future. Thank you again for sharing your thoughts, and we wish you all the best with your truck.

June 10, 2025

Good service, clear communication and helped me get in quickly after I made a scheduling mistake. More

by CHADMILLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words, Chad! We're glad we could get things sorted quickly for you. Mistakes happen—we're just happy we could help get you back on track without delay. Appreciate you taking the time to leave a review!

June 08, 2025

I had my oil changed and treated, They didn’t reset my oil life shows 15%, More

by JOSEPH_W_BATCHELOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who worked on my truck
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Joseph. We apologize for the inconvenience and appreciate you bringing this to our attention. Please feel free to stop by or give us a call, and we’ll be happy to reset your oil life indicator right away. Your satisfaction is important to us, and we want to make sure everything is taken care of properly.

June 08, 2025

Friendly staff, performed requested work timely and waiting area was nice and clean. They also accommodated my request for a vehicle inspection that was not originally one of the reasons for my appoin More

by FREDERICK-GARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Frederick, for your great feedback. We're glad to hear that our team provided friendly service and completed the work in a timely manner. It's also great to know you found the waiting area clean and comfortable. We’re happy we could accommodate your inspection request and appreciate you choosing us. Looking forward to serving you again.

June 08, 2025

More concerned about the sale and less about the safety of the vehicle or the customer. More

by TIM.SARBAUM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Simonelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your concerns, Tim. We take safety very seriously and want every customer to feel confident and secure with their vehicle. We’re sorry if your experience did not reflect that priority. Please feel free to reach out to us directly at (610) 436-5600 so we can better understand the situation and address any issues you encountered. Your safety and satisfaction are very important to us.

June 07, 2025

Quick and efficient and nice The experience was a good one it was quick efficient and nice! More

by Di
Recommend Dealer
Yes
Employees Worked With
Rusty
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Di! We're so glad to hear your experience was quick, efficient, and pleasant. We appreciate you taking the time to share your feedback and hope you’re enjoying your vehicle. Don’t hesitate to reach out if we can help with anything in the future!

June 07, 2025

I thank you so very much for your Shuttle Service, and Drivers! Now that I'm living in the Independent Living Section of Bellingham, I appreciate this service so much as I don't have to coordinate with fa More

by FAITH1C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Faith, for your kind words. We're so glad to hear that our shuttle service and drivers have been helpful to you. It means a lot to us that we can provide support that makes your visits more convenient and stress-free. We truly appreciate you and look forward to continuing to serve you.

June 07, 2025

This is the fifth vehicle I have bought from Faulkner. Each time the treatment has been spectacular and there has been been real value for me in choosing Faulkner. More

by DMANDES565
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your continued loyalty and support. We are honored to have earned your trust through five vehicle purchases. It means a great deal to us that you consistently experience exceptional service and find real value at Faulkner. We look forward to serving you again in the future. Enjoy your latest vehicle!

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