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Faulkner Buick GMC West Chester, INC.
West Chester, PA
2,116 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC!
Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,116 reviews
September 21, 2024
Starting from the beginning and being greeted by Leslie who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job ! who always does a great job, to the technician who’s final job is to put the inspection stickers on straight….overall good job ! More
by NAPALOT
Verified CustomerEmployees Worked With
September 21, 2024
I was impressed with the service received and fitting my car in prior to warranty expiration. car in prior to warranty expiration. More
by Mjke1206
Employees Worked With
September 20, 2024
Seamless, transparent & trustworthy car dealer who made our experience amazing. They went above and beyond the service for the vehicle we purchased. our experience amazing. They went above and beyond the service for the vehicle we purchased. More
by Ssaab35se
Employees Worked With
September 20, 2024
Professional, helpful with courteous personnel. I would recommend visiting them the next time you are looking for a vehicle. I would recommend visiting them the next time you are looking for a vehicle. More
by TR.MESSICK
Employees Worked With
September 20, 2024
I had to follow up multiple times with the service team. They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such a They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such as giving parts number, and frankly seemed from the start to not want the job. I will not recommend them to anyone. More
by LOUISDELMONTE
Employees Worked With
September 19, 2024
I had my car towed to Faulkner late Thursday night and called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was to called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was towed and on site. I called at lunch on Monday and left a voice-mail on tne service line. I got a call almost 3 hours later. Rusty said he was glad I called because they didn't know my car was there on their lot. I was really disappointed that I had to wait until Monday but understood they wasn't any availability. I was very frustrated that there was a miscommunication that they didn't know my car was there. Then I was told they close in an hour so they weren't sure if they could even look at the car that day. I was able to pick up my car at 6a on Wednesday. I wasn't able to get my inspection completed which was in my original request. I won't be returning to Faulkner for service even though that's where I purchased my car. I live too far away to obtain a loaner while my car has had work done before. Too inconvenient. More
by HALEYCHAUMP
Employees Worked With
September 19, 2024
Purchased cars there in the past. Best experience we ever had; friendly knowledgeable no pressure & the getting to know booklet is an improvement to the car manual Best experience we ever had; friendly knowledgeable no pressure & the getting to know booklet is an improvement to the car manual More
by KA1_471
September 19, 2024
Great service, no problems, knowledgeable tech and service writer. ..no B/S and didn't rip me off and changed actual time spent. service writer. ..no B/S and didn't rip me off and changed actual time spent. More
by rblescia
Employees Worked With
September 19, 2024
Same day service for our issue was greatly appreciated. And friendly folks as well, always And friendly folks as well, always More
by Mdud73
Employees Worked With
September 18, 2024
Clean, friendly, nice lounge area. On time. Good location. But, they forgot to tell me if any maintenance was due. On time. Good location. But, they forgot to tell me if any maintenance was due. More
by arthur.t.healey
Employees Worked With
