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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,954 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,954 reviews

November 17, 2023

I waited in the service area for the oil change . It was done quickly and efficiently More

by DEBBIEPADEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Debbie! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 16, 2023

I have been going to this dealership for years. Very professional and courteous. Thanks so much. More

by JULIETATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership, Julie. It means a great deal to us that we have earned your business over all these years. Congratulations!

November 16, 2023

Luis was very helpful,courteous and knowledgeable when I brought my vehicle in for servicing.He kept me informed of my choices I will have to make on my next inspection! More

by GREGKOWALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review and share your positive experience with us. We're glad to hear that your overall experience was great. We appreciate your business and hope to serve you again in the future.

November 16, 2023

Customer service was excellent & explained what needed to be done. Repair was done Great and met my expectations More

by cnaforme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 16, 2023

Leslie our service advisor is Great. Our tech Tony Porreca is always spot on. He is the only tech I allow to work on our cars. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Porreca
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 16, 2023

Rusty, the service writer at Faulkner was very helpful, informative and diligent at providing tremendous customer service. Thank you More

by LWCJJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 15, 2023

Excellent service center. They do quality work and are quick with service. The service advisors are great, Rusty was professional and answered all my questions. Been going More

by Gizzi47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review, Gizzi! We are glad to hear that you had a great experience and found our team to be professional. We appreciate your feedback and hope to serve you again in the future.

November 14, 2023

Always courteous and very detailed oriented. Luis is great! He always keeps me informed while my vehicle is being serviced. More

by WAGECG127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

November 14, 2023

Brought my car in for a wash, 2 hours later no one told me that it was done! Very unhappy. More

by TOMBAD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

Thanks for this opportunity. I came in on a Saturday with an emergency. Not only did they get my truck in quickly but they diagnosed and repaired it to get me back out on the r More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

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