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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,957 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
Contact Dealership

705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,957 reviews

November 04, 2023

Accommodates my work schedule and they always do a great job. It is convenient to where I live. More

by KCOLLEY80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, KCOLLEY! Please let us know if we can do anything else to help!

November 04, 2023

Service is great. Scheduling is still very cumbersome with the third party service they use. More

by GROVERFLOORING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us! If there is anything else we can do to help just let us know! Have a great day!

November 04, 2023

Very professional, courteous, and timely. I was there at 715 am and he helped me immediately. More

by JOHNSARDELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, John! We're always here to help if anything else comes up!

November 02, 2023

Attentive to my concerns——professional bearing—-pleasant personality—-explained problems and needs clearly—an asset More

by RAVINESP4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words, RAVINESP4. We are alarmed by the overall rating, is there anything we could have done to provide a better experience?

November 02, 2023

askes for estimate on roof rack, never received it for some reason didn't come with car More

by TIPPYJUNIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

Leslie is the best! Got me in for a flat tire when I was losing pressure rapidly. More

by MIKEKANDCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Faulkner Buick GMC West Chester, INC. responded

MIKEKANDCHRIS, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 01, 2023

I had a 11. 15 appt and didn't get out till 12.20. Just seem a little long. More

by skeeter24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We apologize if you feel your appointment took too long, Skeeter. Please reach out to a team member if you would like to discuss anything more.

November 01, 2023

Great service and friendly staff Job was completed in good time and the wait time was short Recommend this be your next stop ! More

by CONNOLLYCONTRACTORSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 31, 2023

From drop off to pick up everything was great. Setting up an appointment was easy and convenient as well and everyone was really nice. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names of people.
Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 29, 2023

They are always efficient and provide straightforward communication on the needs related to our vehicle. More

by LMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, LMB! Please let us know if we can do anything else to help!

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