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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,573 Reviews
Call Service Center (610) 492-7109

1,573 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 11, 2025

Well, I asked for him to get pricing for new tires for my truck, which he did, also wanted a tire rotation which I didn't have done because I thought 42.00 dollars was outrageous, My question is , if they ch More

by dpm1814
Recommend Dealer
Yes
Employees Worked With
Vincent
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June 10, 2025

Good service, clear communication and helped me get in quickly after I made a scheduling mistake. More

by CHADMILLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words, Chad! We're glad we could get things sorted quickly for you. Mistakes happen—we're just happy we could help get you back on track without delay. Appreciate you taking the time to leave a review!

June 08, 2025

I had my oil changed and treated, They didn’t reset my oil life shows 15%, More

by JOSEPH_W_BATCHELOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who worked on my truck
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Joseph. We apologize for the inconvenience and appreciate you bringing this to our attention. Please feel free to stop by or give us a call, and we’ll be happy to reset your oil life indicator right away. Your satisfaction is important to us, and we want to make sure everything is taken care of properly.

June 08, 2025

Friendly staff, performed requested work timely and waiting area was nice and clean. They also accommodated my request for a vehicle inspection that was not originally one of the reasons for my appoin More

by FREDERICK-GARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Frederick, for your great feedback. We're glad to hear that our team provided friendly service and completed the work in a timely manner. It's also great to know you found the waiting area clean and comfortable. We’re happy we could accommodate your inspection request and appreciate you choosing us. Looking forward to serving you again.

June 07, 2025

Quick and efficient and nice The experience was a good one it was quick efficient and nice! More

by Di
Recommend Dealer
Yes
Employees Worked With
Rusty
Report | Print
Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Di! We're so glad to hear your experience was quick, efficient, and pleasant. We appreciate you taking the time to share your feedback and hope you’re enjoying your vehicle. Don’t hesitate to reach out if we can help with anything in the future!

June 07, 2025

I thank you so very much for your Shuttle Service, and Drivers! Now that I'm living in the Independent Living Section of Bellingham, I appreciate this service so much as I don't have to coordinate with fa More

by FAITH1C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Faith, for your kind words. We're so glad to hear that our shuttle service and drivers have been helpful to you. It means a lot to us that we can provide support that makes your visits more convenient and stress-free. We truly appreciate you and look forward to continuing to serve you.

June 06, 2025

The service center was clean and Rusty took care of everything and kept me informed. More

by KESPOSITO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're glad to hear the service center met your expectations and that Rusty provided excellent care and communication throughout your visit. We’ll be sure to pass along your kind words to him. We appreciate your business and look forward to serving you again!

June 05, 2025

Leslie and Patrick teamed up to make sure I was quickly checked in an Leslie made sure I got the best value for my service. Both were very professional and customer oriented. More

by DHAGELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Klos
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Jun 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear that Leslie and Patrick worked together to provide you with a quick and smooth check-in, while also ensuring you received the best value for your service. Their professionalism and focus on customer care truly make a difference, and we appreciate you recognizing their efforts.

June 05, 2025

Rusty took great care of us when putting on our running boards and inner rear fender covers .It was done in a timely manner.. More

by DPERRY62.DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience! We're so glad Rusty took great care of you and made sure everything was done efficiently. It’s awesome to hear that your running boards and fender covers were installed just how you wanted. We appreciate your business and hope to assist you again soon!

June 05, 2025

The entire experience was great. No pressure. Everyone was very knowledgeable and polite. Very accommodating. More

by EJ
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
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Jun 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, EJ! If there is anything else we can do to help just let us know! Have a great day!

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