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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,115 Reviews

1,115 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 04, 2018

New Truck Service Oct 3 Been going to Faulkner's GMC for service for years with my 2008 Yukon Denali. Bought a new Sierra Denali and went to Faulkner's for my first oil chan More

by jhincks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
October 03, 2018

Oct. 1st Service The state inspection and service was quick. Jim was terrific and explained what I needed to have done in the next month. Impressive, friendly dealer More

by GLENDIAKENNEDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The lady at check out was friendly., James Keyser
October 01, 2018

helpful The service manager was very helpful and communicated all the required and recommended work and kept me informed through the entire process. I needed More

by ROBIN.KNIGHT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
October 01, 2018

Leslie Jurst is an excell Customer advisor and advised me regarding breaks, oil pan change. She is very courteous and I appreciate her service very much. More

by sureshrsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2018

Service Sept 27 Service was done promptly and satisfactorily!!! My complaint from the previous visit was addressed by Paul Johenning. He resolved the problem to my co More

by Marna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Johenning
September 27, 2018

Service Great service as always by Jack and the service techs at Faulkner Would definitely recommend for sales and service based upon my experience and and More

by JACK53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Platt
September 24, 2018

Recall notice to fix locking steering. The Service Department was efficient, friendly, and hospitable. JIm Keyser, my Service Manager, did a great job getting me in and out in an hour. More

by suzannejsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
September 24, 2018

Right on time Had my car in for service today. Took it early because I had an appointment afterwards. It was ready 1 1/2 hours early. Fabulous! More

by enochesm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Cosgrove Tec, James Keyser
September 24, 2018

THE BEST SERVICE DEPT. Faulkner's Service Dept. is the best. I buy all my cars at Faulkner's. Won't go any where else. Jim Keyser is the best. More

by MARSHA1208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
September 21, 2018

Total replacement of Radiator and coolant parts No appointment. Listened to the repair items I wanted and ordered parts accordingly. Completed this major repair in a timely manner. Kept me informed More

by LSHFR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Keyser
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