Faulkner Buick GMC West Chester, INC. - Service Center

Good staff good work! Faulkner has serviced our gmc truck and Buick car for three years. Always satisfied. I am not sure any other dealership has caring employees, great se Faulkner has serviced our gmc truck and Buick car for three years. Always satisfied. I am not sure any other dealership has caring employees, great service and overall excellence experience. More

Problem Solved I bought a used truck from this dealership and several days later the check engine light came on. I placed a call to Hugh Gillespie (sales manager) wh I bought a used truck from this dealership and several days later the check engine light came on. I placed a call to Hugh Gillespie (sales manager) who directed me to service. I was able to get a service appointment right away! Jim Keyser (service advisor) was friendly and ready to help. My problem was quickly diagnosed and corrected. I appreciate the service that I received from Tony Mazzola (sales), Hugh Gillespie (sales manager) and Jim Keyser (service) and would recommend this dealership. Other great Faulkner employees that have helped me with this purchase are Karl Graves in Finance, Melissa Carpenter and Joe Messina in Parts. More

Quick and efficient service It's always a pleasure dealing with Faulkner. The employees are courteous and the work was completed in a timely manner. Since we use them for all of It's always a pleasure dealing with Faulkner. The employees are courteous and the work was completed in a timely manner. Since we use them for all of our Buick work, I have no way to compare their price to anyone else. More

Great Experience We had a great repair experience. The service team made the process easy and quick and our the repairs look great. Thank you Faulkner Buick and tea We had a great repair experience. The service team made the process easy and quick and our the repairs look great. Thank you Faulkner Buick and team. More

Excellent Servicd Always feel comfortable bringing my car to Faulkner. Leslie Hurst is great to work with. Will definitely recommend Faulkner to friends and family. G Always feel comfortable bringing my car to Faulkner. Leslie Hurst is great to work with. Will definitely recommend Faulkner to friends and family. Great ease with getting an appointment and service was completed quickly on my schedule! More

Easily taken care of in minimal time The work was easily taken care of in minimal time. I was called when the work was done and it took less time than initially thought. The work was easily taken care of in minimal time. I was called when the work was done and it took less time than initially thought. More

Great service Again just terrific service and timely. That staff is friendly and very knowledgeable. They also handle the customers very well, getting back to them Again just terrific service and timely. That staff is friendly and very knowledgeable. They also handle the customers very well, getting back to them soon as they can. More

Faulkner Buick Service Dept. The service at Faulkner Buick is very good. The people are very friendly and the care is ready when they say it will be ready The service at Faulkner Buick is very good. The people are very friendly and the care is ready when they say it will be ready More

Great Ms. Hurst is very professional and very clear when she explained what work needs to be done to your vehicle and why. Also any Diagnostic Reading which Ms. Hurst is very professional and very clear when she explained what work needs to be done to your vehicle and why. Also any Diagnostic Reading which may needs to be address in future. More

Been going for years (due to warranty) - still no love Review based on years of going here, not just my most recent Been going for years and always like Groundhog Day... They treat me like we are new c Review based on years of going here, not just my most recent Been going for years and always like Groundhog Day... They treat me like we are new customers They never can tell if this is a repeat issue, or connected to a previous issue (stock/Strut/engine bracket) It is rarely ready when you expect it (hours became days became a week and always ME calling for an update) When paying they have “forgotten” charges and then need to add to the bill more than once Nice waiting area Clean bathrooms Free coffee and WiFi Courtesy driver is very nice More