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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,608 Reviews
Call Service Center (610) 492-7109

1,608 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 17, 2023

My car was returned with a large scuff and scratch on it and not aknowledgment More

by 17kcarman13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffani Wynn
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Aug 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (610) 492-7109 so we can learn more and work to make this right!

August 17, 2023

Everyone is friendly and efficient. My car was ready on time and they even washed it. More

by William.Barnette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the excellent review, William! We are thrilled to hear your car was ready on time and you found our team to be friendly and efficient. We hope to see you again soon.

August 17, 2023

The rating is about the service dept not the dealership. As far as the dealership, not given all the info I should have been given. The service dept is five star. More

by TOMT59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Tom! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 17, 2023

Leslie continues her track record of completely satisfying her customers. She’s knowledgeable and delightful. A real asset to the dealership. Service was performed on time and budget More

by richardjanthonyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Richard, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 17, 2023

Quick response time and very thorough inspection with up front descriptions of repairs and costs. More

by Tom Holden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Tom! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 17, 2023

Whole process was handled professionally and went smoothly in a timely manner. It was great! More

by YBWU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

YBWU, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 17, 2023

I’ve always had a very good experience with both the sales and service staff. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 16, 2023

Very disappointed in Faulkner of west Chester. Service was not completed upon arrival. Detailing agents were left in car. Updates were not performed on vehicle, high scratch mark in the rear quar More

by Jjer07081013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 15, 2023

Attentive to my emergency tire service needs even though I did not have a reservation. More

by DONALDANDERSON1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Donald! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 15, 2023

I like that he sent a video Liked that the car was washed Disappointed that they don’t vacuum the inside More

by TONIALEXANDER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you! We apologize for not vacuuming the inside.

Aug 15, 2023 -

TONIALEXANDER5 responded

I was told you don’t do vacuuming from the service rep. I said why wash the car and not vacuum. But it’s ok

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