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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,551 Reviews
Call Service Center (610) 492-7109

1,551 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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July 21, 2023

The appointment went smoothly and I was in and out. Leslie was very friendly and communicated exactly what my vehicle needed. More

by TAJCHAVOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

July 21, 2023

The service was super good compared to my original General Motors Dealership. I will continue to have service to my vehicle done there. Much Appreciated. More

by Tyes2006actl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Tyes, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

July 20, 2023

Tony Porreca is my tech and he is great always ask for Tony always does a awesome job More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Michael! We're always here to help if anything else comes up!

July 20, 2023

I was helped right away. My concerns were addressed. The waiting time was acceptable. The amount was minimal. Always worthwhile to have my cars serviced there. I will contin More

by SJPIER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

July 20, 2023

The service on my car was super fast and the issue was fixed earlier than anticipated. More

by M.GIACINTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, M.GIACINTO! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

July 19, 2023

Very timely and professional service. Happy to use Faulkner for all of my service needs. More

by BENJAMIN.SOUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jiminez
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave us a review. We appreciate your kind words and hope to continue providing you with great care in the future.

July 19, 2023

Quick and efficient service. Friendly and courteous. Fully explained necessary service items and related costs More

by GLAM1964MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
Report | Print
Jul 24, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, GLAM1964MR! We're always here to help if anything else comes up!

July 19, 2023

Service was excellent and he explained everything step by step I was very satisfied with my overall experience More

by farmera425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis jaminez
Report | Print
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Farmera425, we are happy to hear you had an excellent service visit accompanied by your service advisor explaining everything well. Please let us know if we can do anything more for you!

July 18, 2023

Evaluated problem with phone / radio rescheduling appointment once parts are in. All good. Great at contacting us and letting us know what the problem was 👍 More

by EVANSLANDSCAPEINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, EVANSLANDSCAPEINC! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 18, 2023

The service manager and staff did an excellent job and the service was completed on time as promised, More

by JAACK63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave such a positive review. We are happy to hear that you were satisfied with our service.

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