Faulkner Buick GMC West Chester, INC. - Service Center

I had a vehicle recall notice that the dealership took care of the same time they did my normal maintenance service. Took care of my problem in a very orderly fashion and I appreciate their hard work. care of the same time they did my normal maintenance service. Took care of my problem in a very orderly fashion and I appreciate their hard work. More

Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to unders understand my issues. Leslie was great, professional, and took time to understand my issues. Leslie was great, professional, and took time to understand my issues. More

Efficient and Economical I love having Faulkner service my Enclave, they keep me informed of all they need to do and the time it will take. Leslie personally gave me a call af I love having Faulkner service my Enclave, they keep me informed of all they need to do and the time it will take. Leslie personally gave me a call after I dropped off the car, since she was not on site to talk to me when I was at the dealership. I have no problems with Faulkner and will continue to use them in the future. More

Emergency repair The starter on my truck was malfunctioning. I called to make an appointment and was able to get it right in. Check-in was quick and the wait wasn’t lo The starter on my truck was malfunctioning. I called to make an appointment and was able to get it right in. Check-in was quick and the wait wasn’t long to find out that the starter needed to be replaced, which was done in a relatively short time. I have been getting our vehicles serviced at Faulkner for three years and the service is consistently top notch and the staff very courteous and helpful. More

Routine checkup After a trip, it was time for a checkup and oil change. Thursday morning I told them that the front passenger side tire fluctuates in tire pressure s After a trip, it was time for a checkup and oil change. Thursday morning I told them that the front passenger side tire fluctuates in tire pressure slightly . I was told that there was a very small nail found in the tire, that it was repaired with a patch. Upon arriving home shortly thereafter my car screen said that my tire pressure was low. I then had a diagnostic email telling me that my tire pressure was low. Tire was down!! Pumping air into the tire 2 x didn’t help. I called AAA to change the tire Friday morning. Faulkner’s phones were not working Friday morning! I returned my vehicle for tire repair to Faulkner. Another patch was applied to the tire. More

Leslie always takes care of any issue I have with my vehicle! I’ve had a few recalls and issues and they took care of them with no questions asked! vehicle! I’ve had a few recalls and issues and they took care of them with no questions asked! More

Quick car check in. Appointment ran on time. Recall airbag work quickly accomplished. Nice service waiting room and amenities. I bought my new Pontiac here in 2003, always well serviced at Faulkner. airbag work quickly accomplished. Nice service waiting room and amenities. I bought my new Pontiac here in 2003, always well serviced at Faulkner. More

Replace Pot Hole Damaged Tire We have used Faulkner West Chester for servicing our vehicles since Saturn closed down. We have always found the staff friendly and efficient and pur We have used Faulkner West Chester for servicing our vehicles since Saturn closed down. We have always found the staff friendly and efficient and purchased our 2018 Regal there. A tire on our 2019 Mazda 3 purchased from Faulkner Mazda was damaged by a pot hole. The next day without an appointment we dropped the car off with Leslie and she was able have our car ready for us later that day. More

Service visit went very well. There were frequent updates from the service manager, and I had a pleasant chat with the customer care manager. All work completed quicky and efficiently. updates from the service manager, and I had a pleasant chat with the customer care manager. All work completed quicky and efficiently. More

Always a good experience. The customer service folks were pleasant and courteous. The work was performed quickly and in full. Overall, I was pleased with it. pleasant and courteous. The work was performed quickly and in full. Overall, I was pleased with it. More