Faulkner Buick GMC West Chester, INC. - Service Center

Fast & Reliable Service Very professional service managers and work is done quickly. James took the time to explain what is needed and what to look forward to for my next ser Very professional service managers and work is done quickly. James took the time to explain what is needed and what to look forward to for my next service More

Great service. The whole process was extremely easy - from rental car options to communication from service rep. We were amazed how simple Michel made the whole exp The whole process was extremely easy - from rental car options to communication from service rep. We were amazed how simple Michel made the whole experience. Thank you ! More

Body shop There handling of my problem was over the top and very fast, and there work was excellent. They were very friendly, and efficient. I highly recommend There handling of my problem was over the top and very fast, and there work was excellent. They were very friendly, and efficient. I highly recommend them to everyone. More

Customer needs based service I have a Yukon XL Denali lemon that requires constant repair. Faulkner always fixes the problem in the least amount of time possible. My vehicle is I have a Yukon XL Denali lemon that requires constant repair. Faulkner always fixes the problem in the least amount of time possible. My vehicle is returned as clean as it was when I took it to the Service Department. Jack goes out of his way to minimize the impact owning a lemon has on my life. The only reason that I would buy another GM product is because of the excellent service that I receive from Faulkner. More

Great Service Had my oil changed. It was done quickly and the service department employees was very friendly. Great service department!:) nice waiting area with sn Had my oil changed. It was done quickly and the service department employees was very friendly. Great service department!:) nice waiting area with snacks and coffee. More

Excellent customer service Fast, professional and informative. Great work. Very impressed with professional and courtesy. Hard to find this in business anymore and is important Fast, professional and informative. Great work. Very impressed with professional and courtesy. Hard to find this in business anymore and is important to consumers. Thank you Bill Weber was the one that helped me but his name is not listed More

Top shelf service dept Quickly resolved a recall item, Jim was excellent. Entire staff seemed to have best interest of customer in mind. Shop is very clean, mechanics are Quickly resolved a recall item, Jim was excellent. Entire staff seemed to have best interest of customer in mind. Shop is very clean, mechanics are knowledgeable. Everything you would want in a service dept. More

Repairs to vehicle exterior Repairs were completed to remove dents and scrapes from the driver side exterior of my vehicle. All collision center employees I dealt with were helpf Repairs were completed to remove dents and scrapes from the driver side exterior of my vehicle. All collision center employees I dealt with were helpful and friendly and repairs were completed in a timely manner. More

Fantastic Service ! Brought my 2017 Gmc Sierrra in for its routine maintence. Quick service, professional, and truck was returned washed of salt. Great experience from st Brought my 2017 Gmc Sierrra in for its routine maintence. Quick service, professional, and truck was returned washed of salt. Great experience from start to finish ! More

twice as long I called on the phone to make my appointment and asked how long it would take to fix a headlight that was out. They said 45 minutes. When I arrived I called on the phone to make my appointment and asked how long it would take to fix a headlight that was out. They said 45 minutes. When I arrived I asked again and again I was told 45 minutes. One hour and a half later my car was ready. Twice as long as I was promised. No apology - just frustrating. More