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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,587 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,587 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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June 17, 2019
Excellent . 5 stars. Did a great job on my vehicle. Kept in touch with me throughout the whole process. Great response time from the service team . 5 stars. Did a great job on my vehicle. Kept in touch with me throughout the whole process. Great response time from the service team More
by Mrcarguy215
Verified CustomerEmployees Worked With
James Keyser
June 15, 2019
Service was fast and convenient. Everyone was friendly. Service was great fast and convenient. Everyone was friendly. Waiting area was clean and nice option for coffee station and popcorn snack . Making ap Service was great fast and convenient. Everyone was friendly. Waiting area was clean and nice option for coffee station and popcorn snack . Making appointment was easy and timely . More
by TOWNSLEY87
Employees Worked With
Jack Platt
June 10, 2019
Very good service Service was quick and friendly Very helpful Information on a truck I was interested in. Eagerness to help even after I had left the dealership Service was quick and friendly Very helpful Information on a truck I was interested in. Eagerness to help even after I had left the dealership More
by VANMETERRONDA40
Employees Worked With
Joe Demarco
June 10, 2019
Great Service Experience! Awesome experience from the moment I scheduled my appointment through the completion of service. I booked my appointment via the website which was qui Awesome experience from the moment I scheduled my appointment through the completion of service. I booked my appointment via the website which was quick and convenient. Once I arrived at the service department everything was smooth sailing! More
by TRICE303
Employees Worked With
James Keyser
June 07, 2019
They did a great job Took my truck in to have it repaired after A accident and they took great care of me and my truck I would recommend their collision center to anyone Took my truck in to have it repaired after A accident and they took great care of me and my truck I would recommend their collision center to anyone that needs help Thank you More
by Mike5th
Employees Worked With
Dave Neuhof
June 05, 2019
Great service experience Easy to schedule Got appointment fast and my service advisor Jim was the best. Comfortable waiting area and all work was done fast and done right Easy to schedule Got appointment fast and my service advisor Jim was the best. Comfortable waiting area and all work was done fast and done right More
by ROMANOSTEVE
June 05, 2019
Everything was great! Service was very accommodating in taking my car and not having an appointment Leslie, Jim and Jack are all very professional,courteous and good nature Service was very accommodating in taking my car and not having an appointment Leslie, Jim and Jack are all very professional,courteous and good natured employees! More
by MYERS7554
Employees Worked With
Other Employees :
Michael Dijulio, James Keyser, Steve Dragon
May 30, 2019
Great Experience I was running late and they still honored my appointment and on top of that managed to get me out the door in 30 minutes. Had to get a new tire put o I was running late and they still honored my appointment and on top of that managed to get me out the door in 30 minutes. Had to get a new tire put on car and have them balanced. They were friendly and expedient! Highly recommend!! More
by Sheila
Employees Worked With
Other Employees :
Jack Platt, Ted Donnon, James Keyser, Joe Demarco
May 29, 2019
Oil change and question about the operation of breaking syst Great work in a timely manor. I do however don't like the adjustment change in the seat position. It is set for me and don't like the changes that som Great work in a timely manor. I do however don't like the adjustment change in the seat position. It is set for me and don't like the changes that someone made. They are only in the seat for a fue minuets to move the vehicle. The can be uncomfortable for a short time. Leave the seat alone. I had a question about the way the hill braking system. Asked the person who checked me in and he said that he would ask the service manager. I don't think he did. He gave me an off the wall answer that made no sense. Why can't the service manager come out and explain if I had a question instead of a go between trying to answer a question of concern that he had no logecal answer to. I still don't have an answer on the proper use of the braking of the vehicle. I'm not a person to argue to someone who did not have the proper answer. You should have a place on the work order that the customer wants to talk to the service manager. More
by boater1269
Employees Worked With
Jack Platt
May 28, 2019
State Inspection & general maintenance I purchased my vehicle at Faulkner and have brought it there since the beginning. The vehicle is only recreationally driven so maintenance is not rea I purchased my vehicle at Faulkner and have brought it there since the beginning. The vehicle is only recreationally driven so maintenance is not really by the miles. The Service Advisor (Jim Keyser) understands and recommends maintenance as needed. Recently he provided estimates for the next inspection or perhaps the one after depending on vehicle useage. This is an excellent approach for budgeting. More
by Rlg877
Employees Worked With
James Keyser
