Dave McQuiston
Dave McQuiston at Faulkner Buick GMC West Chester, INC.
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Dave McQuiston

Sales Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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3.9
32 Reviews
3.9

32 Reviews

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32 Reviews of Dave McQuiston

April 28, 2024

Dealership Rating
Employee Rating

Best experience ever. Everyone was awesome. Never felt like I was being hustled So happy More

by DMCG8Z773
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Bryant Pullins

Apr 30, 2024

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

April 27, 2024

Dealership Rating
Employee Rating

I have been trying to reach someone at your dealership all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No a More

by JFMULLOWNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 02, 2024

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Employee Rating

The lack of responses and caring from this dealer is mind blowing. After spending $70K on a used vehicle that has continued to have problems, Matt Mortimer wouldn't even respond to my email. John Simonelli m More

by BARRYMELLOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: John Simonelli, Magali Declet, Bernard Gunn , Christopher D'Amico, Matt Mortimer

December 11, 2023

Dealership Rating
Employee Rating

Overall, an easy purchasing experience. I bought a car, I did not have one serviced. More

by snaps_clearer0b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Paden

Dec 12, 2023

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

December 01, 2023

Dealership Rating
Employee Rating

Bernie the service manager has been wonderful. Attentive to the situation and does a great job communicating. More

by BARRYMELLOR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 04, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Barry. We are a little alarmed by the 3 out of 5 stars. Please let us know what we can do to improve your experiences moving forward!

Dec 21, 2023

BARRYMELLOR responded

The rating was due to the fact that John (sales manager) said he would get us out of the car due to the problems it has been having and then changed his tune. He completely back tracked and has not been willing to work with us on a solution at all. Bernie is the only one we have been dealing with that is responsive and apologetic!

Apr 02, 2024

BARRYMELLOR responded

Fix the problem or get us out of the car that continues having problems. We gave the option that we would keep the car but the dealership should pay for the extended warranty and no response was given which in my opinion means no. The other option was sell the car back after taking a HUGE financial loss on the vehicle which didn't make sense so we are stuck with a car that has problems and no options from Faulkner/Ciocca!

November 10, 2023

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Employee Rating

Three days after buying a used vehicle from Faulkner GMC, a problem developed that was not covered by the warranty I was given at the time of purchase. All it took was one phone call to resolve my problem. I More

by Eric Hoffman
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 14, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Eric!

September 23, 2023

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Employee Rating

Always pleasant and courageous. Very efficient and on time with work, make an appointment and your vehicle will be taken More

by BTCT1100
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 29, 2023

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, BTCT! If there is anything else we can do to help just let us know! Have a great day!

September 10, 2023

Dealership Rating
Employee Rating

Took care of all issues we found Sales to finance all the best they go beyond More

by MANDI996
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryant Pullins , Joe Demarco

Sep 11, 2023

Faulkner Buick GMC West Chester, INC. responded

Hi Mandi, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 14, 2023

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Employee Rating

Extremely helpful, considerate and professional! Concerned with making buying a new car as pleasant and stress free as possible. More

by cmsmith30
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brett Paden

Aug 16, 2023

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

July 29, 2023

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Employee Rating

Great service dept, going to tell all my friends ! Wonderful staff , they treat you like family More

by GUNNLABS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

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