Faulkner Buick GMC West Chester, INC. - Service Center

Everyone at faulkner is a pleasure to work with. They diagnose and fix the problems 100% everytime! I cant thank them enough!! They diagnose and fix the problems 100% everytime! I cant thank them enough!! More

Friendly and professional. Answered questions, understood the situation. Offered lical shuttle sevice. Very heloful. Will go back the Faulkner. Answered questions, understood the situation. Offered lical shuttle sevice. Very heloful. Will go back the Faulkner. More

Outstanding sales experience. Adam and the entire team were great to work with. Made the car buying experience quick and easy Adam and the entire team were great to work with. Made the car buying experience quick and easy More

Great Service, Only issue I had was the fact that I was staying with my vehichle. After two hours they told me about an issue that wouldnt pass inspection. I wish they would have done that part first so staying with my vehichle. After two hours they told me about an issue that wouldnt pass inspection. I wish they would have done that part first so I could have gone home. Plus, after spending $500 plus they didnt wash my car. The gentleman who picked me up actually took the car thru the wash for me. He was great!! Other than that, they are great. More

Service rep was polite and new. During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, othe During a routine oil change I was advised of two items needing repairs totaling over $2400. I had to ask if covered under warranty. In the past, other dealers would have checked if covered. I was told all work was covered under warranty. After work was performed, they charged over $500 for a repair. I had to complain but this was rectified. You need to ask questions to see if work will he covered or not as they will not check for you. If you don’t ask, you will always pay. More

Very good Communication. The staff was very helpful and knowledgeable. They kept me in the loop about everything. The staff was very helpful and knowledgeable. They kept me in the loop about everything. More

I have always been treated professionally and courteously by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you ho by this dealership all departments. The only important suggestion to improve om is your phone service When you call shorly after 5:00 pm and you hope at least SALES is open and they are busy Please have a recorded message of all of the stores Hours each department You can’t check your computer while you’re driving down the street and need to plan your day and so you know the times well some people might but I don’t operate a computer when I drive or even have the vertical the verbal commands to make and have it respond to me correctly call it up. Lotta people still use phones should tell you the stores hours otherwise it’s very frustrating. That’s corrective constructive criticism more than one way to sell a car right but you guys do it well. More

Thank you for service my car ! We will be back if needed and for inspections ! We will be back if needed and for inspections ! More

Easy to schedule appointment, friendly, staff, pricing was very competitive for registration renewal. Also had a ride service was very competitive for registration renewal. Also had a ride service More