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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,543 Reviews
Call Service Center (610) 492-7109

1,543 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 13, 2024

Oil change and multi point inspection on my new Canyon truck. Completely satisfied and communication was terrific. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

December 13, 2024

Excellent service. Vince was very helpful and good at explaining the condition of the car and what needed to be done. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We’re so glad to hear that Vince was helpful and took the time to explain everything clearly. We strive to provide excellent service, and it’s great to know that we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

December 13, 2024

Amazing service and easy process for my vehicle purchase. Sales team and management showed exceptional customer service. More

by Mattwade1095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We're so glad to hear that you had an easy and seamless experience with your vehicle purchase. It’s great to know that our sales team and management provided exceptional customer service. We truly appreciate your feedback and look forward to assisting you again in the future!

December 13, 2024

Came in for key fob programming for my GMC Yukon and everything went smoothly and was on time More

by toujours39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Toujours, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

December 13, 2024

Greeted in a professional manner and registered quickly. Waited about an hour for service to be completed More

by SJW33282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that you were greeted professionally and that the registration process was quick. We appreciate your patience during the service, and we’ll continue working to ensure timely completion in the future. Thank you for choosing us, and we look forward to serving you again!

December 11, 2024

This is my second experience with this dealership's service department and both experiences were excellent. More

by ASHTON.SIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Dec 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing your positive feedback! We’re thrilled to hear that both of your experiences with our service department have been excellent. Providing top-notch service is our priority, and we truly appreciate your trust in us. We look forward to serving you again in the future!

December 09, 2024

Prompt, accommodated schedule, kept me informed. I was pleased how quickly it took and glad they alerted me to a recall I was unaware of More

by GINELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Ginelli! Please let us know if we can do anything else to help!

December 08, 2024

This dealership Ed’s professional and very professional and delivered the work in the stated time More

by CONCORDE_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Concorde! If there is anything else we can do to help just let us know! Have a great day!

December 08, 2024

We thought everything was great, Rusty the service consultant was very nice, and the technician stayed late to help resolve a fuel injector issue as we needed our truck back by noon the next day and i More

by CTINC0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Feltcher
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that Rusty and our technician provided excellent service and went above and beyond to resolve your fuel injector issue on time. We truly appreciate your feedback and are happy that we could get your truck back to you when you needed it!

December 07, 2024

I appreciated how Vin listened to my concerns and the specialized technician too the time to verify the issue and take steps to remedy the situation. More

by cflad2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent C
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that Vin and our specialized technician took the time to listen to your concerns and thoroughly address the issue. We truly appreciate your trust and are happy that we could help resolve the situation!

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