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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews
Call Service Center (610) 492-7109

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 14, 2025

Your work was quick and well done. Loved that the car was cleaned, shiny tires. More

by MIMI.MCGOWAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear you loved the quick service and the shiny tires. We appreciate your feedback and look forward to working with you again!

March 14, 2025

The service was very accommodating. I was notified about changing the brake pads on my vehicle. To have Saturday drive-up appointments is wonderful to have. Thank you! More

by LWHOLLIDAY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're so glad to hear you had a positive experience with our service and that the Saturday drive-up appointments worked well for you. It's our pleasure to keep you informed and make your visit as convenient as possible. We appreciate you choosing us, and we look forward to serving you again soon!

March 14, 2025

Rusty Miller answered all of my questions. The mechanic corrected each of the issues. Having a shuttle made dropping the car off and returning to pick it up upon completion was most helpful a More

by HARVEYLERMAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic assigned to diagnose and correct the stated issues.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your thoughtful review, Harvey! We're so glad Rusty and our mechanic were able to address all your questions and take care of the issues with your vehicle. We're also happy to hear that the shuttle service made your experience more convenient. We truly appreciate your feedback and look forward to assisting you again in the future!

March 13, 2025

They offer great service. Prompt, knowledgeable and pleasant. Very reliable, clean and comfortable waiting room. More

by JONNAMCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with our service team. It's fantastic that you found our waiting room clean and comfortable, and we're glad we could provide prompt, knowledgeable, and reliable service. We look forward to serving you again in the future!

March 13, 2025

Vincent is the best customer advocate you could ask for. I have had issues with the dealership and the service rep always pushing to upsell and not delivering, even doing the work after I had said NO Vince More

by BUZZIMJTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing your experience! We're thrilled to hear that Vincent was able to restore your trust in our service department. Providing honest and transparent service is our top priority, and it's great to know that Vincent went above and beyond to make things right for you. We truly appreciate your feedback and are grateful to have earned your trust. We'll be sure to have Vincent assist you going forward!

March 13, 2025

Great service. Friendly, courteous staff. Great experience. I will be back for all my service needs More

by emperor2k9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante. There was also a young man I checked in with. Also the cashier(who is a chiefs fan). I dont remember their names,sorry..
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

March 12, 2025

They were quick and easy. The process of scheduling, dropping off, and picking up was smooth and simple. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback, Brendan! We're so glad to hear that your experience was quick and easy. We strive to make the entire process as smooth and simple as possible for our customers. We appreciate you choosing us and look forward to assisting you again in the future!

March 11, 2025

I wanted to have the service done on my car while I waited.. I did not expect to wait 2 hours to have a scheduled oil change and tire rotation. More

by mcjdbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, and we apologize for the wait time during your oil change and tire rotation. We understand your time is valuable, and we’re sorry that we didn’t meet your expectations on timing. We’ll work to improve our efficiency and ensure that we communicate more accurately regarding wait times in the future. We appreciate your patience and hope to provide a better experience next time.

March 11, 2025

Always a great job done never had any problems and we love Leslie She does a great job More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

March 11, 2025

The dealership was very responsive when I brought my vehicle in, but upon leaving, I noticed some recurring issues which should have been fixed during the service. The dealership has not responded to my More

by ffludd123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered and for the lack of follow-up regarding your request. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention. Please reach out to us directly, and we’ll make sure to address your concerns promptly and ensure the necessary work is verified and completed. Your satisfaction is very important to us, and we’re committed to resolving this matter.

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