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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,571 Reviews

1,571 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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May 18, 2025

My service advisor Tony Cavalcante couldn’t have been any better kept me informed. was one of the best service advisors I’ve dealt with in a long time your mechanic did an excellent job. Found the problem. F More

by Sdimmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
May 19, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi there, Thank you so much for your kind words! We're thrilled to hear that Tony Cavalcante and our service team provided such excellent care and kept you informed throughout the process. It's wonderful to know that the mechanic was able to quickly identify and resolve the issue. We strive to provide top-notch service, and we’re so glad to have met your expectations. We truly appreciate your trust in us and look forward to serving you again in the future!

May 17, 2025

Don't do these kind of ratings. No more please. Please read exactly what I said one more time. More

by CNQANDVLQ
Recommend Dealer
Yes
Employees Worked With
Ink
May 16, 2025

The service team is great. They keep you informed along the way and answer any questions I may have. More

by CRSTEFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 15, 2025

soon as I walked in the door, they were all very nice offer Maywood or coffee whatever then I sat down with the agent and I told him a little bit of what I wanted and then he took me out on a couple test More

by ckoby5159
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
May 19, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re so happy to hear that our team made you feel welcome right from the start and that you found the perfect vehicle after some great test drives. We always aim to provide a comfortable, stress-free experience, and it’s wonderful to know we succeeded. Enjoy your new car, and we hope to see you again soon!

May 15, 2025

Making appointments is always very easy and the service team are very professional and keep you informed of all work required. More

by CRSTEFFY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
May 19, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that scheduling appointments is easy and that our service team consistently keeps you informed and provides professional care. We truly appreciate your trust in us and look forward to continuing to provide you with excellent service in the future!

May 14, 2025

Perry and his team were super helpful, straight to the point, no nonsense. Easiest purchase I made in years More

by NJ.RAFFAELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

May 13, 2025

Leslie rocks! But this is the third time I have to put my car in for the same issue. They just can’t seem to figure out why my check engine light is on. Even thoug More

by mccormick39
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick…. In service
May 13, 2025

Overall this was a seamless process. I picked a car out online, placed a deposit then went to the dealership to finish the paperwork. Everyone was happy and helpful each step of the proc More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
May 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Pat, Thank you for your great feedback! We're so glad to hear that the process was smooth and easy from start to finish. Our team works hard to make car buying as seamless as possible, and it's great to know you felt supported every step of the way. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!

May 13, 2025

Great services and nice people. Would definitely recommend to any one that need any car services. More

by YUANFU236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, we really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

May 10, 2025

Just thrilled with the way we were treated by everyone at Faulkner Buick last Thursday. Smooth, straightforward process. More

by POSITIVELEYANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, we really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!