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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,621 Reviews
Call Service Center (610) 492-7109

1,621 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 26, 2025

Faulkner has the best service of any dealership I have ever dealt with Everyone is very professional More

by DEBBIEPADEN1
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Debbie! We’re honored by your kind words and thrilled to hear that you’ve had such a positive experience with our team. Providing professional and top-quality service is always our goal, and it means a lot to know we’ve earned your trust. We look forward to continuing to serve you!

June 26, 2025

Left specifics with the service manager. First time using service with dishonest quote to upsell me on items that were recently replaced. If I didn’t have knowledge that the items were repla More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
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June 26, 2025

Rusty is the best to deal with! We deal with Faulkner on a regular basis, and he always makes it a super easy, painless time! More

by ted.wagner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Ted! We’re so glad to hear that Rusty continues to provide you with such a smooth and hassle-free experience. It means a lot to us that you choose to work with Faulkner regularly, and we truly appreciate your continued trust. We'll be sure to pass along your kind words to Rusty, he’ll be thrilled to hear them! Looking forward to seeing you again soon!

June 26, 2025

Rusty was great and was able to get everything I needed done taken care of! Great communication and patient with my questions. More

by Porsche813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're happy to hear that Rusty provided excellent communication and took care of everything you needed. It's great to know he was patient and helpful throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

June 26, 2025

Even though my vehicle couldn’t be repaired Rob did everything he could to keep me in the loop with the status. More

by Sjordan1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Litkenhaus
Report | Print
Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're glad to hear that Rob kept you well informed throughout the process, even though the repair wasn’t possible. Communication is very important to us, and we appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.

June 26, 2025

They were very cordial, and the communication with what needed to be done with my vehicle was thorough. All of the issues were fixed in a timely manner. More

by EROC97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review. We're glad to hear that our team communicated clearly and addressed all your vehicle’s needs in a timely manner. We appreciate your trust and look forward to serving you again in the future.

June 26, 2025

Was able to get a Quick apt, and they fixed my ac issue right away . Thank you very much. More

by M13DOLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick was very friendly and helpful.
Report | Print
Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're happy to hear you were able to get a quick appointment and that your AC issue was fixed promptly. We appreciate your trust and look forward to helping you again in the future.

June 25, 2025

This was the worse experience I’ve ever had in a dealership. Horrible customer service also poor transportation service for the surrounding area. More

by Ripcity34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Kios
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June 24, 2025

My visit from drop off to pick up went smooth, great service. Only negative is 15 word minimum for survey More

by MKGAGLIARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Klos
Report | Print
Jun 25, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear your visit went smoothly from drop-off to pick-up and that you received excellent service. We appreciate you taking the time to complete the survey—even with the word minimum! Your input means a lot to us, and we hope to see you again soon.

June 24, 2025

Faulkner GMC dealership provided services with professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. More

by judidav6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and recommendation. We're glad to hear you had a professional and positive experience with our team at Faulkner Buick GMC. Your support means a lot to us and we look forward to helping you with any future vehicle needs.

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