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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,660 Reviews
Call Service Center (610) 492-7109

1,660 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 06, 2025

Quick, pleasant and professional. In and out in much less time than I anticipated beforehand. More

by jhaney54
Recommend Dealer
Yes
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Aug 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, JHaney! Please let us know if we can do anything else to help!

August 06, 2025

Leslie worked above and beyond to get my repairs done on the 2017 Sierra, including inspection and an oil change too! She pulled out all of the stops to get the repair costs within the quoted specifics. Tha More

by Rachel Kaja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Rachel, Thank you so much for the fantastic review! We're thrilled to hear that Leslie went above and beyond to take care of your 2017 Sierra. She truly is a rockstar, and we’re lucky to have her on our team. We’ll be sure to pass along your kind words — they’ll mean a lot to her! Thanks again for trusting us with your vehicle. We’re always here when you need us!

August 04, 2025

Very satisfied with the fast scheduling, the handling of the inspection, and the staff courtesy. More

by LYNLFINK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear you were satisfied with our quick scheduling, smooth inspection process, and courteous staff. We appreciate your support and look forward to serving you again in the future!

August 01, 2025

Clean building and office neat uniform employees very professional they take pride in there work i was taken care of very well my car seat was cover so was the floor very happy More

by CALVINJORDAN9219.CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Calvin, thank you for taking the time to leave a review for us at Faulkner Buick GMC of West Chester. We're happy we could meet your expectations!

August 01, 2025

Bernard is the most unprofessional service director I’ve ever dealt with!!! Rude and arrogant More

by jim49e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 01, 2025

Very good service and didn’t have to wait to long for my car to get done More

by njweidner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 31, 2025

Service desk associate was friendly and professional. Service was completed quickly and allowed me to get on with my day. More

by L.DUWEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We’re glad to hear our service desk associate was friendly and professional, and that your service was completed quickly so you could get back to your day. We appreciate your feedback and look forward to helping you again!

July 29, 2025

Faulkner provides great service and affordable efficiency. Very professional and helpful. I highly recommend Faulkner for your repair and service needs. More

by Jharrisaalm0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent and Vic
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Aug 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We’re glad to hear you found our service professional, affordable, and efficient. Your recommendation means a lot to us, and we look forward to helping you with any future repair or service needs. Thanks again for choosing Faulkner West Chester!

July 26, 2025

It was great, I got what I wanted and what I was willing to pay for. The real thing, for me was that I was treated like a person. I feel good about the deal. I plan to buy one more vehicle in my life, and More

by KJAZE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
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Aug 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear that you not only got what you wanted at a fair price but also felt respected and valued throughout the process—that means everything to us. Knowing you felt good about the deal is exactly the experience we strive to deliver. When you're ready for that next vehicle in a few years, we’d be honored to help you again. Until then, enjoy your ride and thank you for choosing Faulkner!

July 25, 2025

Polite and timely service and excellent communication to customer. Very satisfied and highly recommend other to utilize Faulkner GMC for service needs. . More

by kevinleebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent
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Aug 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Kevin! We’re delighted to hear you had a polite and timely experience with clear communication throughout. Your satisfaction means a lot to us, and we truly appreciate your recommendation. We look forward to helping you again with any future service needs at Faulkner Buick GMC of West Chester!

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