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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,552 Reviews
Call Service Center (610) 492-7109

1,552 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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September 26, 2024

The dealership was clean and service representatives were kind and helpful. Service was fast and the waiting area was comfortable and convenient More

by caldwell_0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Caldwell, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 26, 2024

Rusty is amazing. Rusty is my personal choice for my contact at gnc faulkner to take care of my car service. He always delivers & is part of the reason I come back. More

by LUKEJOSEPH04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Luke, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 26, 2024

A pleasure to do Business with Hassle-free experience. Put my fifth vehicle there. Animal. Buy more there! More

by BUTCH.MAZUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett
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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

September 25, 2024

Excellent Service. Explained and solved issue. Will come back. Thank you for insight and service. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent.
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Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mary! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 25, 2024

They took good care of me. Service was friendly and done on time. Nice place. More

by Kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Kk! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 24, 2024

Every time I go in for service I have to fight for what they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they wil More

by SMA6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

SMA, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 436-5600 and speak to one of our managers so they can assist you. We appreciate your feedback.

September 24, 2024

The Team at Faulkner GMC is amazing. Their customer service is great and they understand the importance of getting the service completed quickly when customers are waiting. The waiting r More

by Shawn M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 23, 2024

Pleasant and timely service good communication -friendly staff-seemed to do a good assessment. Clean More

by ktl623@verozon.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 22, 2024

Leslie is great, friendly, sets realistic expectations, provides information clearly, seeks approval professionally, smiles, stays clam More

by JBCURRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Jbcurran! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

September 21, 2024

My sales person was very nice and helpful. John took for a tour to see the trucks my company builds for your dealership. Great guy loved the personal interaction, and care. More

by derr.kurt
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, derr.kurt! We're always here to help if anything else comes up!

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