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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews
Call Service Center (610) 492-7109

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 18, 2024

Leslie was very professional and courteous. She was extremely helpful and I would definitely deal with her my next visit. More

by DCJCRCMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Dcjcrcmc! We're always here to help if anything else comes up!

June 18, 2024

The location is convenient for me to have service provided to my vehicle and the staff members are pleasant. More

by jbravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're thrilled to hear you've consistently had excellent service with us.

June 18, 2024

Yo So far so good Promised free oil changes and they have delivered As I said So far So good More

by JLFURIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating our Service Department, Jlfuria!

June 18, 2024

Very pleasant interaction and very happy with the work done on my truck I know they'll take care of it More

by EALCANTAR450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 17, 2024

Customer service was excellent. Truck was repaired as asked. I was kept up to date during the process. More

by WAYNE.CLARKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and for taking the time to share your experience with our service. We look forward to serving you again!

June 17, 2024

Very pleasant to deal with and they’re very professional. Made the process easy and did exceptional work on my car. More

by sheeronfuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Collision Department
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Jun 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and for acknowledging our service. We look forward to serving you again!

June 16, 2024

I think my car should be washed before returning it to me. Also my settings should not be adjusted. The greeter was great and the service was ok More

by Jackkelly9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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June 16, 2024

The people at Faulkner were very welcoming, helpful, professional and the service was really fast!! More

by Tbrown574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Tbrown! We're always here to help if anything else comes up!

June 15, 2024

Everyone we came in contact with was courteous, friendly, and answered all our questions (helpful). Probably what really made an impression was they weren’t pushy. I never got a sense that their g More

by SUZYDEGEORGE
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
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Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Suzy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 15, 2024

Needed transmission work done. New torque converter was installed and vehicle is running fine. Two year warranty on part. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

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