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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews
Call Service Center (610) 492-7109

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 16, 2024

Super nice got back to me with answers. Friendly and professional. Helped me with an issue. More

by erictheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Eric, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

April 16, 2024

Excellent service, very accommodating and always professional! I would highly recommend to anyone needing quality service. More

by donnashaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Donna, thank you for sharing your positive experience with our team's professionalism. We strive to meet our customers' needs and are delighted to have been able to assist you.

April 16, 2024

I took my car in for an oil change. The next day i noticed smoke coming from under the hood. Whoever did the oil change left the cap off of where you put the oil in. More

by SLEODOUGHERTY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2024

I liked the early appointment, everyone was friendly & the wirk was completed promptly whie I waited More

by Akirk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Akirk! Please let us know if we can do anything else to help!

April 15, 2024

Always a great job by this service center, only place I take my truck! Would recommend to family and friends! More

by ADAVIS2453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

April 14, 2024

They were all very hospitable and did there best to get my truck fixed in a timely manner More

by LUCIOPIZZINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Lucio, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

April 13, 2024

Appointment was easy to arrange Appointment was available in a reasonable time An appointment for waiting, with reasonable wait time Excellent service More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Charles! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

April 12, 2024

quoted one price for service, then when i called back service went up by over $600.00. Should honor quote, and get the quote right the 1st time it is communicated with customer. More

by SEIDENBERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2024

Came in recall item, ended up paying for other item. check engine light still on More

by VERONIQUELISKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 11, 2024

I have purchased all my personal and business vehicles from Faulkner for over 25 years. I keep coming because of the service & specifically Leslie Hurst More

by JPMMBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Faulkner Buick GMC West Chester, INC. responded

JPMMBE, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

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