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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,546 Reviews
Call Service Center (610) 492-7109

1,546 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 02, 2023

Nice area. TV was on mute. All good. People were pleasant and helpful. That’s all I got. More

by CAROLYNGALE824
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Carolyn, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

December 01, 2023

Ok N0 I don't want to say any more word's Oil Firenze ksi rjhf you More

by CHIPSEYDEL
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

December 01, 2023

Leslie is always a pleasure to work with and the dealership is always fast and performs great quality work. More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Brian! If there is anything else we can do to help just let us know! Have a great day!

December 01, 2023

Everyone is personable and professional that I speak with each time I’ve been at this dealership. The waiting area is large with plenty of terminals to plug into and the waiting times are pretty much in the More

by PKFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, PKFRANK! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 01, 2023

Bernie the service manager has been wonderful. Attentive to the situation and does a great job communicating. More

by BARRYMELLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Barry. We are a little alarmed by the 3 out of 5 stars. Please let us know what we can do to improve your experiences moving forward!

Dec 21, 2023 -

BARRYMELLOR responded

The rating was due to the fact that John (sales manager) said he would get us out of the car due to the problems it has been having and then changed his tune. He completely back tracked and has not been willing to work with us on a solution at all. Bernie is the only one we have been dealing with that is responsive and apologetic!

Apr 02, 2024 -

BARRYMELLOR responded

Fix the problem or get us out of the car that continues having problems. We gave the option that we would keep the car but the dealership should pay for the extended warranty and no response was given which in my opinion means no. The other option was sell the car back after taking a HUGE financial loss on the vehicle which didn't make sense so we are stuck with a car that has problems and no options from Faulkner/Ciocca!

December 01, 2023

Appointment was easy. Service writer was exceptional. In and out in no time. Offered to wash my car which I had already done. Very pleasant experience! More

by RCUMMINS715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, RCUMMINS! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 01, 2023

Faulkner GMC service has been extremely friendly, accommodating and timely with my car and several service calls I had to make. They always go above and beyond and are extremely timely in their servi More

by Hettie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hettie, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 30, 2023

Service was spot on and quick Impossible This supporters on annoying The survey was going so well until now More

by RichCavanagh
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Rich! We apologize if you feel our review process is overwhelming.

November 30, 2023

Hi I came in to address warranty issues but was told they were not covered. More

by JDD1951
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for the review, JDD! We apologize that your issues were not covered under warranty. If you would like to discuss anything more, please reach out to us at (610) 492-7109. We appreciate your feedback.

November 29, 2023

Dealer lied about details of vehicle. And then tried to charge us for complimentary oil change. More

by electrogump81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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