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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,662 Reviews
Call Service Center (610) 492-7109

1,662 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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April 03, 2024

Very good ? ? Service has always been excellent when I bring all of my cars in for service More

by GDIROCCO
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years.

April 03, 2024

It was a smooth process. Car was ready when promised. Please stop asking for more words. More

by Thecabreys
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our service department. We are happy to hear you had a smooth process with our team! We apologize if you find our review process to be too much.

April 03, 2024

Luis was very courteous and got our vehicle serviced promptly. He was also helpful because he pointed out some things that we should consider getting serviced for our truck. We decided to get that servi More

by pete smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Pete, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

April 02, 2024

Great friendly service team and got me in and out as planned. Thank you very much for the great customer experience! More

by kevinleebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Kevin! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

April 01, 2024

Outstanding! Great customer service and a very timely response! Highly recommended service and loyalty to your customers More

by Mslider1210
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Mslider! If there is anything else we can do to help just let us know! Have a great day!

March 31, 2024

The check-in process is easy. The waiting area is comfortable and clean. The Faulkner liaison is pleasant and professional. Checking out is easy. From start to finish, I have a go More

by JEANE.HARRIS
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Jeane, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

March 31, 2024

They were able to schedule quickly, performed accessories installation perfectly, and checked with me on a few decisions that had to be made. Awesome crew! More

by STEVEFROMTHEBURBS
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Steve! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

March 31, 2024

Good service and reasonable wait time. Reasonable cost and good warranty service as well ! More

by rpcroff
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
Report | Print
Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 30, 2024

Nice that rides were provided but long waits for the driver. Good overall experience with service. More

by ROAKESIII
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Apr 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Roakes! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

March 30, 2024

Problem resolution required repeat visits and escalated bills. Waited long times for offered ride service. Bad experience overall. More

by ROAKESIII
Recommend Dealer
No
Employees Worked With
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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