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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,543 Reviews
Call Service Center (610) 492-7109

1,543 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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November 06, 2023

Leslie has provided superlative service to us for at least twenty years. She went to bat for us when a dealer in Florida tried to tell our daughter that her Jimmy had not had scheduled maintenance. She More

by LECHINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

November 05, 2023

Luiz was very attentive and communicated very well with me. I appreciate the good service! More

by DAVENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Dave, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 04, 2023

I didn’t have Leslie so I can’t rate her. I had a guy but I don’t know his name. He was OK. More

by Lidia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who it was
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Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us, Lidia!

November 04, 2023

Leslie and service is great at Faulkner. Everything is completed in a timely fashion. Thank you More

by CLAUNORRISJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 04, 2023

Had a recall for passenger side airbag on 2013 GMC sierra. Made the call they got me in the next day. I appreciate all the help in the truck came back washed very impressed. More

by Dreambikeworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! Our entire team really appreciates it! Let us know if we can help with anything else!

November 04, 2023

Accommodates my work schedule and they always do a great job. It is convenient to where I live. More

by KCOLLEY80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, KCOLLEY! Please let us know if we can do anything else to help!

November 04, 2023

Service is great. Scheduling is still very cumbersome with the third party service they use. More

by GROVERFLOORING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us! If there is anything else we can do to help just let us know! Have a great day!

November 04, 2023

Very professional, courteous, and timely. I was there at 715 am and he helped me immediately. More

by JOHNSARDELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, John! We're always here to help if anything else comes up!

November 02, 2023

Attentive to my concerns——professional bearing—-pleasant personality—-explained problems and needs clearly—an asset More

by RAVINESP4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words, RAVINESP4. We are alarmed by the overall rating, is there anything we could have done to provide a better experience?

November 02, 2023

askes for estimate on roof rack, never received it for some reason didn't come with car More

by TIPPYJUNIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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