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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,543 Reviews
Call Service Center (610) 492-7109

1,543 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
November 02, 2023

Leslie is the best! Got me in for a flat tire when I was losing pressure rapidly. More

by MIKEKANDCHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Faulkner Buick GMC West Chester, INC. responded

MIKEKANDCHRIS, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 01, 2023

I had a 11. 15 appt and didn't get out till 12.20. Just seem a little long. More

by skeeter24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We apologize if you feel your appointment took too long, Skeeter. Please reach out to a team member if you would like to discuss anything more.

November 01, 2023

Great service and friendly staff Job was completed in good time and the wait time was short Recommend this be your next stop ! More

by CONNOLLYCONTRACTORSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

October 31, 2023

From drop off to pick up everything was great. Setting up an appointment was easy and convenient as well and everyone was really nice. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember names of people.
Report | Print
Nov 02, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 29, 2023

They are always efficient and provide straightforward communication on the needs related to our vehicle. More

by LMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, LMB! Please let us know if we can do anything else to help!

October 28, 2023

Luis is the best! He is caring and does the best for you every time. More

by Vettevader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Vettevader! We're always here to help if anything else comes up!

October 28, 2023

Always treat me right Easy to do business with Very friendly people Convenient as well More

by ricec0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Ricec! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 27, 2023

The whole team was great! Leslie was very professional and was quick with communication A very good service experience. More

by GJH0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 26, 2023

They were helpful and got the truck I wanted to buy they worked with me More

by SWAINLE
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

October 26, 2023

Love, Love LOVE this dealership! !! Had a minor accident..used Faulkner body shop thru my insurance. So Glad we bought a Certified Buick --- Everything was covered!! On top of that More

by Sherry R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Sherry! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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