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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,536 Reviews
Call Service Center (610) 492-7109

1,536 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 15, 2023

They uplift charge more than MSRP for parts compared to other dealers but their mechanics are good. More

by miller19063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie
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Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Miller, thank you for taking the time to leave an excellent review of our mechanics. We apologize if you feel our pricing is too high. We will share your comments with our team to remain as competitively priced as we can. Your feedback is appreciated!

October 14, 2023

They care about you and your vehicle a lot. Very good people and knowledgeable staff. More

by Md127223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Cosgrove, Mike Strohmetz
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Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Md! Please let us know if we can do anything else to help!

October 14, 2023

Timely, professional service. Luis is always helpful. Easy in and out. Will be back again More

by JBCURRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, JBCURRAN! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 14, 2023

My experience with Faulkner has been very pleasant. I love my Sierra and would purchase another when the time comes. More

by RBMILLER1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, RBMILLER! We're always here to help if anything else comes up!

October 14, 2023

I'm dealing with competent, professionals. I feel a sense of trust with everyone I encounter in the car of my vehicle. More

by JEANE.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Jeane, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 13, 2023

Excellent service. Friendly personnel. Thorough technician. Vehicle check out for the multipoint inspection is very helpfull More

by WHN8
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
Rusty Miller
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, WHN! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

October 13, 2023

Great customer service. Awesome clean waiting area with snack machines and free coffee and tea More

by DONALD.YONKUNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 13, 2023

Very happy I choose to purchase my car there. It's been a great experience with everyone and service! More

by KCONSTANTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

October 13, 2023

I like your convenience of getting a service appointment. I like the caring attitude when I bring my car in for service. And I like the experience of your teams follow through. More

by FRED.WOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

October 13, 2023

Requested service was completed, no complaints on that. What I do find rather ridiculous is a $850 estimate to diagnose why the sun shade stops working. There are thousands of cars with sun roofs. Why is t More

by GRAVELY1234
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Gravely, we apologize for any inconvenience you experienced during your recent service visit for a recall. Your feedback is valuable to us, and we appreciate you taking the time to leave a review. Thank you.

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