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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,539 Reviews
Call Service Center (610) 492-7109

1,539 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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March 14, 2025

The service was very accommodating. I was notified about changing the brake pads on my vehicle. To have Saturday drive-up appointments is wonderful to have. Thank you! More

by LWHOLLIDAY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're so glad to hear you had a positive experience with our service and that the Saturday drive-up appointments worked well for you. It's our pleasure to keep you informed and make your visit as convenient as possible. We appreciate you choosing us, and we look forward to serving you again soon!

March 14, 2025

Rusty Miller answered all of my questions. The mechanic corrected each of the issues. Having a shuttle made dropping the car off and returning to pick it up upon completion was most helpful a More

by HARVEYLERMAN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic assigned to diagnose and correct the stated issues.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your thoughtful review, Harvey! We're so glad Rusty and our mechanic were able to address all your questions and take care of the issues with your vehicle. We're also happy to hear that the shuttle service made your experience more convenient. We truly appreciate your feedback and look forward to assisting you again in the future!

March 14, 2025

Your work was quick and well done. Loved that the car was cleaned, shiny tires. More

by MIMI.MCGOWAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear you loved the quick service and the shiny tires. We appreciate your feedback and look forward to working with you again!

March 14, 2025

Had a great experience at Faulkner Buick-GMC, Very friendly and helpful staff. Vincent is aweosme, More

by Bryanoreilly60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks so much for sharing your positive experience, Bryan! We're thrilled to hear that you had a great time at Faulkner Buick-GMC and that Vincent made such a great impression. We truly appreciate your kind words and look forward to seeing you again!

March 13, 2025

Vincent is the best customer advocate you could ask for. I have had issues with the dealership and the service rep always pushing to upsell and not delivering, even doing the work after I had said NO Vince More

by BUZZIMJTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing your experience! We're thrilled to hear that Vincent was able to restore your trust in our service department. Providing honest and transparent service is our top priority, and it's great to know that Vincent went above and beyond to make things right for you. We truly appreciate your feedback and are grateful to have earned your trust. We'll be sure to have Vincent assist you going forward!

March 13, 2025

Great service. Friendly, courteous staff. Great experience. I will be back for all my service needs More

by emperor2k9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante. There was also a young man I checked in with. Also the cashier(who is a chiefs fan). I dont remember their names,sorry..
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

March 13, 2025

They offer great service. Prompt, knowledgeable and pleasant. Very reliable, clean and comfortable waiting room. More

by JONNAMCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review! We're thrilled to hear you had a great experience with our service team. It's fantastic that you found our waiting room clean and comfortable, and we're glad we could provide prompt, knowledgeable, and reliable service. We look forward to serving you again in the future!

March 12, 2025

always have a good experience when dealing with Faulkner Buicks service department. Good communication and fixed right More

by TSWEENEY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our service department. We strive to provide great communication and ensure that everything is fixed right the first time. We appreciate your feedback and look forward to serving you again!

March 12, 2025

They were quick and easy. The process of scheduling, dropping off, and picking up was smooth and simple. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback, Brendan! We're so glad to hear that your experience was quick and easy. We strive to make the entire process as smooth and simple as possible for our customers. We appreciate you choosing us and look forward to assisting you again in the future!

March 11, 2025

Always a great job done never had any problems and we love Leslie She does a great job More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

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