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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,543 Reviews

1,543 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 25, 2023

Easy process and friendly staff made my visit a great experience. I will be back. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Laura, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 25, 2023

First time here and very impressed! They took me in first time customer no problem. More

by Ajsundo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are glad to hear that you had a great experience with our business.

August 25, 2023

They’re service deputies excellent work and I would recommend them to anyone thanks thanks More

by Tmoruzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 25, 2023

Faulkner delivers service rapidly. The key is scheduling you car for that service. They usually succeed in starting the service before or on the scheduled time. However in more emergen More

by JOEDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Joe!

August 25, 2023

It took quite long to get an oil change and we left the car but it took all day until late afternoon until they got to it. Service said they were backed up. More

by GUTJM06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

GUTJM, thank you for leaving a review regarding our service department. We are sorry to hear your vehicle took too long and we were backed up during your appointment. We aim to offer top-notch service and we realize we missed the mark here. Please reach out to our team if you would like to discuss anything further.

August 25, 2023

Professional, a little higher price than other places but they are worth the additional expense. More

by TOMHAGENPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 24, 2023

The Faulkner staff is always attentive and helpful. They make it a smooth and easy process! More

by CHRISTINA.S.BOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be attentive and helpful. We appreciate your support!

August 24, 2023

Everyone I spoke to was very nice and professional. The “waiting room” was spacious and very clean. It was a very pleasurable experience! More

by Sgt1slghtr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 24, 2023

From beginning to end, I had an extremely easy and painless process to have my truck serviced. More

by Eddie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Eddie. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 24, 2023

I love my car and this dealership. The service department is Awesome, Leslie and all the staff are kind, friendly, knowledgeable, and professional. They truly care about the customers. More

by kmcconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi kmcconnell, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

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