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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,608 Reviews

1,608 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 27, 2023

Leslie was absolutely wonderful to work with. She communicated with us well throughout the process, was clear about pricing, and amazingly found coverage through and extended warranty for the iss More

by Schwartz09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

August 27, 2023

Always great service. Very reliable and friendly service. Over 20 years of experience going there. More

by SWOOP0033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We strive to provide prompt and courteous service to all of our customers.

August 26, 2023

Leslie is always attentive, efficient and gets the job done. Techs are great and everyone is friendly. More

by HEWINGWHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience, HEWINGWHALEY. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 26, 2023

Faulkner in West Chester has fantastic service! Be sure to check them out, Luis is service is awesome! More

by DMAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 25, 2023

Service writer forgot some stuff I mentioned but Service Manager Bernie got it done for me while I waited which was great! More

by miller19063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Miller, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 25, 2023

Easy process and friendly staff made my visit a great experience. I will be back. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Laura, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 25, 2023

First time here and very impressed! They took me in first time customer no problem. More

by Ajsundo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your positive experience with us. We appreciate your feedback and are glad to hear that you had a great experience with our business.

August 25, 2023

They’re service deputies excellent work and I would recommend them to anyone thanks thanks More

by Tmoruzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 25, 2023

Faulkner delivers service rapidly. The key is scheduling you car for that service. They usually succeed in starting the service before or on the scheduled time. However in more emergen More

by JOEDOYLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Joe!

August 25, 2023

It took quite long to get an oil change and we left the car but it took all day until late afternoon until they got to it. Service said they were backed up. More

by GUTJM06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

GUTJM, thank you for leaving a review regarding our service department. We are sorry to hear your vehicle took too long and we were backed up during your appointment. We aim to offer top-notch service and we realize we missed the mark here. Please reach out to our team if you would like to discuss anything further.

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