Faulkner Buick GMC

Went into Faulkner Buick GMC in Trevose yesterday. Told the sales person exactly what we were looking for and what our max price point was. He showed us a truck that was 11K over our max price and e Told the sales person exactly what we were looking for and what our max price point was. He showed us a truck that was 11K over our max price and every time I kept saying I told you our max price he kept telling me not to worry that he was going to discuss it with his manager. So we took the truck out for a test drive. The truck was littered with trash and the sales person says ohh...don't worry about that our manager was driving this truck and that is just his trash. Really???? We decide we like the truck and go back in thinking that he was going to go down in price because every time I brought up the price point I was told not to worry. What a waste of our time this was!!!! Hey Troy....the right thing to do would have been to tell us there is nothing in your fleet within our price and that you would be on the lookout for when something comes in and not to show us a truck that you knew was 11K over our max budget!!!! More

Marc Handelsman was very helpful. At first I didn’t think I was able to get approved but his team and him helped me get approved and I was content. Love the service and will recommend anyone to go if they ne I was able to get approved but his team and him helped me get approved and I was content. Love the service and will recommend anyone to go if they need a car. Thanks ! More

Went to the dealer to purchase 2018 Sierra 1500 sle. Was real polite to me until it was time to neogaite a price. DID NOT BUDGE AT ALL!!! You either pay what there asking for or wont sell at all. If your lo real polite to me until it was time to neogaite a price. DID NOT BUDGE AT ALL!!! You either pay what there asking for or wont sell at all. If your looking for a deal on a car dont go here!! More

DO NOT BUY A CAR FROM THESE SCAMMERS!!!!Called them five DO NOT BUY A CAR FROM THESE SCAMMERS!!!! Called them five minutes before they were closing - told them I wanted to purchase a vehicle - of course, ty DO NOT BUY A CAR FROM THESE SCAMMERS!!!! Called them five minutes before they were closing - told them I wanted to purchase a vehicle - of course, typical salesperson response "YES, we have the vehicle available!" I got my loan, check made payable to their establishment - less than 12 hours later (overnight, mind you) MYSTERIOUSLY.... the car somehow was sold??!!!! SCAM...SCAM...SCAM... I would have given ZERO stars but that is not an option. All they had to say was, sorry, that car sold when the initial phone call was made! They even ASKED for the VIN and put me on hold to CHECK it! I'm pretty sure that is just false advertising if not flat out lying. Save yourself the hassle and go elsewhere. More

I purchased a pickup truck at Faulkner Buick GMC Feasterville-Trevose on 9/24/20. It was far from my house, but they had the vehicle I wanted for a decent price. All the salespeople, managers, and f Feasterville-Trevose on 9/24/20. It was far from my house, but they had the vehicle I wanted for a decent price. All the salespeople, managers, and finance people were very respectful. I had to work with 2 salespeople due to one being on their day off the day I came in, and then returning the following day when I picked the car. I also had to work with both the new car manager and used car manager. Unfortunately, on the day I picked up the vehicle, it had to be in the service department for a few hours which resulted in me being there for a few hours, and not being able to inspect the vehicle before the service department closed that day at 5:00pm. When the salesperson notified me the vehicle was ready just before 5:00pm, the car was dirty, unpresentable really for such an expensive car. I notified the salesperson that the car would need to be cleaned before I could take delivery, pointed out the flaws, and he drove it back to the detailing shop. 30 minutes later, he returned and handed me the keys. He said the detailing shop went over it again. I had run out of time that day after being there for almost 4 hours to pick up the car, and I drove it home. When I got home I put my belongings back in the car, and to my surprise, THE CAR WAS STILL DISGUTING. Take a look at the attached pictures and decide for yourself if that is how you would want to drive home after purchasing a new car. There were spilled drinks in the cupholders and door panels, dark stains and food on the seat, a mark on the headliner, and scuffs all over the exterior of the car. I immediately emailed the salesperson and notified him that the condition of the vehicle was unacceptable, the same day I drove it home. The following day, he and the used car manager called me back and said there is nothing they can do, and that customers should take care of this before delivery. Recall I told the salesperson before delivery already and he said the car was good to go. I spent the following evening cleaning the car myself, and fixing all the other problems they had sold the car with, like a missing piece on the glovebox and a bent sidestep/running board. It took me hours to clean and recondition it, something the dealer said they had already done. It doesn't make sense to me why Faulkner GMC would not add a happy customer to their portfolio, and offer me a rebate to get my car detailed, or make the situation right in some other way. I would have been genuinely impressed and written a much different review if they had immediately called me back, eager to make make the situation right. Unfortunately for everyone, they decided not to. Thank you for reading More

Excellence in service department, that’s who it’s done! Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H More

Does not honor their offers n deals If I could give 0 stars I would. They do not even deserve one star. I lease a vehicle from Faulkner. Faulkner sought me out and offered me a deal to p If I could give 0 stars I would. They do not even deserve one star. I lease a vehicle from Faulkner. Faulkner sought me out and offered me a deal to purchase my current lease for their pre own lot where inventory is low in return they would put me in a new lease around the same cost. Who would turn that down? I did not contact Faulkner. This came directly from the dealership reaching out to me. After wasting hours and money preparing my lease I was told I could not turn in my lease because it was to early. Again something the dealership knew of prior to them contacting me. Instead of the dealership honoring the offer they sent me, they offered me a free detail or tank of gas to rectify the situation. After I put out money to trade in my lease at a time that was unnecessary. This was strictly Faulkner’s fault and I’m shocked again at the numerous things wrong with the way this was handled and the way they treat their customers. I will laugh when I receive their response to contact the general manager. When Pat Duffy is the one who thinks this situation warrants a free car detail or tank of gas to pacify me. I already receive free services with my lease. Run from Faulkner Buick and GMC and do not bother complaining about anything. Apparently when they screw up they can not take responsibility for their actions More

Bait and switch Found a Acadia I liked on their website as “new” and emailed the dealer. Sales contacted me and he gave me a price that I was comfortable with. I emai Found a Acadia I liked on their website as “new” and emailed the dealer. Sales contacted me and he gave me a price that I was comfortable with. I emailed him to confirm when I could come and test drive the auto. Even up to the morning of, I confirmed the price and time of the test drive which barring any major hiccups I was going to buy the suv. Well.. turns out the Acadia the sales guy offered me and was on their website as New was actually the used loaner car. Im thinking okay great basically still new but with under 5k miles, maybe cheaper price. They told me it was MORE than the new one and way more than what I was quoted on the email. Them blamed a junior sales rep for not knowing. Totals frauds. Stay away. Complete was of my time. More

Service dept a joke,about worst ever liars We brought our 2017 Enclave in for brake and steering issues.I requested a test drive with the tech.Srevice advisor had shop Forman drive truck with M We brought our 2017 Enclave in for brake and steering issues.I requested a test drive with the tech.Srevice advisor had shop Forman drive truck with My sister and ai after they said nothing was wrong.Shop Forman drove with us and after the brakes went to the flor and he almost went through the windshield he told Service advisor somethings wrong to bring it back in.They parked the car and came back an hour later and said its fine yet didn't move truck again.The gave us a truck with a very low brake pedal and said u less there's a code they can't fix it.My sister was in Jersey and the brakes total went out,Roadside had to be called.It was towed to a nearest Buick dealer that found the bad a Master cylinder in ten minutes. The trucks brakes work great now.thanks for almost killing us Faulkner abuick.I bought my Caddy there,not anymore since Faulkner employs such dishonest clueless techs and service adbisors More