Faulkner Chrysler Dodge Jeep Ram FIAT

Bought the vehicle six days ago and they still haven’t given me my second key, even though I was told I would get it the next day. I have emailed and called at least four times since then and no one has r given me my second key, even though I was told I would get it the next day. I have emailed and called at least four times since then and no one has returned my call or simply provided me with the key. It seems clear now that the sale has been made, no manager will respond to me. Buyer beware! More

Great customer service from start to finish. I was in and out quickly. I will return if I need anything else. I was in and out quickly. I will return if I need anything else. More

This past visit was a bit of disappointment. They failed my inspection due to my alignment. Apparently, 7 years ago when the lift was put on my Jeep, an adjustable track bar was needed. This dea They failed my inspection due to my alignment. Apparently, 7 years ago when the lift was put on my Jeep, an adjustable track bar was needed. This dealership has personally inspected my vehicle at least 5 of the last 7 years. I have told them on numerous occasions that something felt off with the steering, to the point when I hit a bump in the road, it wobbled. They told be after the last inspection (and after I took it home, and called back in), that the steering damper was recalled. The disappointment is that I've paid multiple diagnostics over the past several years, for them to fix this issue. Time will tell of the issue is actually finally fixed once and for all. More

Recently purchased a New 2026 Ram 2500 Black Express diesel from Faulkner Ram. My salesperson was Dwight Smith. He was very nice and if you had a question he didn’t know the answer to, he would ask some diesel from Faulkner Ram. My salesperson was Dwight Smith. He was very nice and if you had a question he didn’t know the answer to, he would ask someone else. I’m not good with names but lady doing the paperwork was very nice. If you’re looking for a new or used vehicle, I would highly recommend Faulkner! More

The customer service representative in the service was top notch. Professional and friendly. He knew who I was the minute I walked in the door. top notch. Professional and friendly. He knew who I was the minute I walked in the door. More

Had a wonderful experience buying our new Jeep! Our salesman, Craig, was extremely helpful and knowledgeable so we felt very well informed and sure of our purchase. Our salesman, Craig, was extremely helpful and knowledgeable so we felt very well informed and sure of our purchase. More

They were initially polite, bought a car and ever since I have been unable to speak to anyone with questions that I have had for over 3 months. Everytime I call I receive no answer and when I leave VM's I ne have been unable to speak to anyone with questions that I have had for over 3 months. Everytime I call I receive no answer and when I leave VM's I never receive a return call. I live over an hr away and I expected more from a dealership that sold me a vehicle. I get the receptionist every once in a while, she transfers me to finance and they never answer. I have left AT LEAST 10 VM's requesting a call back going back to about October/November time frame and still no communication. It's unacceptable and upsetting. I don't recommend anyone to trust them with their sales or money or time. More

I am pleased with the overall experience I had with Faulkner purchasing my new 2026 Ram truck. My salesman Zach “Beans” Hebb was especially considerate of my needs and helped guide me toward the perfec Faulkner purchasing my new 2026 Ram truck. My salesman Zach “Beans” Hebb was especially considerate of my needs and helped guide me toward the perfect truck. He was in contact with me every step of the way to be sure he was meeting my needs. Zach was patient with me and understand how important it was for me to get the right truck at the right price. I felt as though my needs and requests were met by the whole team involved with my purchase. I liked the selection and ease of finding the trucks out on the lot. More

Terrible. I had a waiting appointment @ 9:30 and was told that I had to leave it because they were down to technicians. I had to wait about an hour until they I had a waiting appointment @ 9:30 and was told that I had to leave it because they were down to technicians. I had to wait about an hour until they got it in the shop. My truck is under warranty and they refused to replace the tail light under warranty because they said it was in a rear collision. I had my truck at Faulkner collision two weeks before this appointment. They inform me that the tail light was not damaged and it needs to be replaced under warranty, furthermore, the rear bumper damage happened months ago, and the tail light stopped working days before I took it to the collision center. I made the appointment to have it replaced at Faulkner Ram (same dealership that owned Faulkner collision) the service advisor argued with me, even after showing him the Faulkner collision estimate report. I ended up paying $1800 out of my own pocket to have this tail replaced. This is probably the worst car experience I’ve ever had. How can the same company tell me that the tail light needs replaced under warranty and then their service department says it’s not under warranty because the rear bumper was damaged in a collision. I had written proof that the tail light was not damaged when the bumper got dinged. I’ll be calling Chrysler to see if I can make this right. I am very dissatisfied. While I waited 2 1/2 hours for this. I talk to a young lady about even purchasing a new truck. Sh was working me up pricing and give me options. But honestly, after what I went through, I don’t know that I’ll ever buy another Ram again. If I do, it definitely will not be from Faulkner! More

Experience was great and could not have went any better Brandon and Shane made the process easy and painless Brandon and Shane made the process easy and painless More