Faulkner Honda

We had a pleasant experince buying our car at Faulkner Honda. Billy, Jarrett and the lady who provided the notary service were very friendly and proffessional. Thank you! Honda. Billy, Jarrett and the lady who provided the notary service were very friendly and proffessional. Thank you! More

This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N Linn More

Mr. Jonathan One of the Best Salesman will go above beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience Mr. PERRY the president will also reach out Make sure his team does best to make sure you have best experience ever faulkner honda will go above beyond this is my 2nd vehicle with them Ed Abrams More

They treat you like family. . See Billy B.. Honest and Kind. He & Chad the BEST . See Billy B.. Honest and Kind. He & Chad the BEST More

Horrible experience at this dealership! Went there looking to purchase a vehicle that I seen listed on their website and the sales person was very rude. He did not even stay outside when we looked at looking to purchase a vehicle that I seen listed on their website and the sales person was very rude. He did not even stay outside when we looked at the vehicle. Then after we looked at the car we went inside to tell him we would like to test drive the car. After asking some questions he said to us why would we purchase that vehicle and not the other vehicle from the other dealership. I actually could not believe it. So I said that ok, if you do not want our business my money will spend elsewhere. And we left. He was very rude the entire time. After I left I called the dealership to speak to a manager and they said one would call me back. Patti then called me and apologized for the way her salesperson treated me and said that should have never been said. She was going to check into getting the answers that I needed and then call me back. Well guess what, no return call from the manager either. Guess that is how they treat people and they really did not want the sale. Would not even give them a one star rating. More

I just bought a Honda CRV from Faulkner. I just want to say that Khagen Ghimirey was extremely helpful. He spent a lot of time with me explaining the features. He was patient and understanding which is e say that Khagen Ghimirey was extremely helpful. He spent a lot of time with me explaining the features. He was patient and understanding which is exactly what I needed. I really appreciated all his help. More

Faulkner honda what an awesome job. My credit isn't the best and I wasn't confident that a deal could even be done haven't been turned down by other dealerships. But I read through the website felt confide best and I wasn't confident that a deal could even be done haven't been turned down by other dealerships. But I read through the website felt confident from what I read on the finance page and filled out the credit application. Not long after I get a call from Mike Grant from the finance department. Here's the thing he never asked me about my credit or said it was to low. Instead he asked what did I want to pay monthly, down payment, and how much I owed on my trade. Once I provided that information he said ok I'll call you back let me put some numbers together for you. During the whole process Mike keep me informed and updated he was determined to fullfil my dreams of owning the vehicle. Long story short Mike worked some incredible magic and got the deal done with and interests rate that is 10% lower then the vehicle I was trading in. He contacted me and said the deal is done come get your vehicle. I arrived and curt was awaiting with my new keys and kindly took my old ones. Mike Also, provided me with an phenomenal and affordable extended warranty and he really explained everything. All I can say is faulkner honda keep up the awesome work the whole process was simple and informative . More

Looking for money from uniformed services**** BEWARE newcomers, single females, minorities, and emergency responders in uniform the Honda Service department is still preying on your money during t BEWARE newcomers, single females, minorities, and emergency responders in uniform the Honda Service department is still preying on your money during this pandemic and no one is exempt! SAVE YOUR MONEY and go to the other local dealerships I have worked with them and received better service! I am a recently divorced female with no close family or friends that could have helped me make decisions on my vehicle. I recently moved to the area to take a job in Emergency Services during COVID-19 because I lost my job. I showed up for service when my maintenance, A1, came on at 38k miles on my 2018 Honda CR-V. I had to go during work hours and showed up in my military uniform. I am a recently divorced petite young female and was expecting professionalism from their service department and took their recommendations. I agreed to a routine oil change, TRANSMISSION FLUID CHANGE?, and rear differential fluid change. I waited there uncomfortably for two hours in my military uniform thinking that I had made the right decision for my vehicle. After I left with a $300+ dollar bill and 2 hours late to work. I walked into a conference room and my coworkers felt so bad for me that I was ripped off from Honda. I called Scott, my service representative, and he said why would you believe them I have worked here for 11 years? I wanted to speak to his manager. He told me his manager would call me and after four days I heard nothing. The Service department does not take single females and emergency responders seriously even during COVID-19! I should have been treated with respect and saved my money! Instead I overpaid for a routine service. More

I have purchased my cars here for many years. Partly because I like the car, and partly for the available service. After taking my car there 2 times in the last 2 weeks for an oil change, someone finall because I like the car, and partly for the available service. After taking my car there 2 times in the last 2 weeks for an oil change, someone finally told me they don't have Express service anymore. It would have been nice if I had been informed of this change. I get emails regarding buying new cars, but nothing about this. Quite frankly I have loved the service in the past, but now this dealership is just like every other one. There is no need for me to consider the convenience and quality of their service in the future when I buy my next car. More

poor service had appointment for state inspection at 8:15 a.m., told inspection would take 2 to 2 & half hours. Checked on status of service at 11:15 a.m. and was had appointment for state inspection at 8:15 a.m., told inspection would take 2 to 2 & half hours. Checked on status of service at 11:15 a.m. and was told my car was next. That would put me at about 2:00 p.m. for a appointment job that should have been finished in much less time. Took my vehicle and left. Went to sales office and insisted they cover the inspection cost at another facility. Following business day had the inspection completed in less than 2 hours. Sales office covered the cost and made me feel that I should checked the status of the service in less than 1/2 hour and that service being behind should be expected. So much for scheduled appointment. Conveyed my experience with Faulkner owner with no response after week. Again, overall experience puts customer out - to be sure. Wish I would have researched overall reviews prior to my Honda purchase. More