Faulkner Honda

Looking for money from uniformed services**** BEWARE newcomers, single females, minorities, and emergency responders in uniform the Honda Service department is still preying on your money during t BEWARE newcomers, single females, minorities, and emergency responders in uniform the Honda Service department is still preying on your money during this pandemic and no one is exempt! SAVE YOUR MONEY and go to the other local dealerships I have worked with them and received better service! I am a recently divorced female with no close family or friends that could have helped me make decisions on my vehicle. I recently moved to the area to take a job in Emergency Services during COVID-19 because I lost my job. I showed up for service when my maintenance, A1, came on at 38k miles on my 2018 Honda CR-V. I had to go during work hours and showed up in my military uniform. I am a recently divorced petite young female and was expecting professionalism from their service department and took their recommendations. I agreed to a routine oil change, TRANSMISSION FLUID CHANGE?, and rear differential fluid change. I waited there uncomfortably for two hours in my military uniform thinking that I had made the right decision for my vehicle. After I left with a $300+ dollar bill and 2 hours late to work. I walked into a conference room and my coworkers felt so bad for me that I was ripped off from Honda. I called Scott, my service representative, and he said why would you believe them I have worked here for 11 years? I wanted to speak to his manager. He told me his manager would call me and after four days I heard nothing. The Service department does not take single females and emergency responders seriously even during COVID-19! I should have been treated with respect and saved my money! Instead I overpaid for a routine service. More

I have purchased my cars here for many years. Partly because I like the car, and partly for the available service. After taking my car there 2 times in the last 2 weeks for an oil change, someone finall because I like the car, and partly for the available service. After taking my car there 2 times in the last 2 weeks for an oil change, someone finally told me they don't have Express service anymore. It would have been nice if I had been informed of this change. I get emails regarding buying new cars, but nothing about this. Quite frankly I have loved the service in the past, but now this dealership is just like every other one. There is no need for me to consider the convenience and quality of their service in the future when I buy my next car. More

poor service had appointment for state inspection at 8:15 a.m., told inspection would take 2 to 2 & half hours. Checked on status of service at 11:15 a.m. and was had appointment for state inspection at 8:15 a.m., told inspection would take 2 to 2 & half hours. Checked on status of service at 11:15 a.m. and was told my car was next. That would put me at about 2:00 p.m. for a appointment job that should have been finished in much less time. Took my vehicle and left. Went to sales office and insisted they cover the inspection cost at another facility. Following business day had the inspection completed in less than 2 hours. Sales office covered the cost and made me feel that I should checked the status of the service in less than 1/2 hour and that service being behind should be expected. So much for scheduled appointment. Conveyed my experience with Faulkner owner with no response after week. Again, overall experience puts customer out - to be sure. Wish I would have researched overall reviews prior to my Honda purchase. More

I bought a used car three months ago and had an issue with it. I called Faulkner on a Friday night and they scheduled a service appointment for me the next day. The service dept did a great job correctin with it. I called Faulkner on a Friday night and they scheduled a service appointment for me the next day. The service dept did a great job correcting the issue at no charge to me. They even gave me a loaner car for the 3 hours it took to repair the issue. Great friendly staff that stood behind the sale and made things right. A refreshing experience. Great job. More

Great Experience Been buying and servicing my cars with Faulkner for 13 years now (Honda, Toyota, and Mazda). From the sales staff, to service, to the body shop, I’ve Been buying and servicing my cars with Faulkner for 13 years now (Honda, Toyota, and Mazda). From the sales staff, to service, to the body shop, I’ve always been taken care of. This visit I was helped by Jonathan Mendez. Jonathan was great to work with. I knew what I wanted and he was genuinely happy to help me get it. He made the process as quick and painless as possible. Mario was great in F&I too. Overall it was a great buying experience. Thank you everyone! More

Faulkner Honda in Harrisburg. NO BETTER THAN THIEVES Had my daughter's Accord towed to the dealership. First, they diagnosed the problem without my permission or speaking with my daughter. They simply t Had my daughter's Accord towed to the dealership. First, they diagnosed the problem without my permission or speaking with my daughter. They simply took it in and the diagnostic test cost $127.00! I would have liked to have towed it to another repair shop but they would not release the vehicle until I paid for the diagnostic test (Which probably took all of 10 minutes). Alex in service quoted Honda's price for their alternator @ $1041 for OEM or $741 for aftermarket Honda. No other options from them until I spoke to Alex's boss who said they could install an aftermarket alternator with no warranty. They must have pulled it from a junkyard! Bob Baker, the service manager suggested a cheaper alternator which they provided. Faulkner Honda in Harrisburg installed an aftermarket alternator in my daughter's car for $467.88. The alternator lasted 5 days! Bob Baker is the service manager and I give them one star for politeness. They would not warrant the alternator they installed and so my daughter is out $467.88 not to mention the cost of replacing the alternator again. I contacted a local Honda dealership and their cost for installing an alternator was $250.16. Personally, I will never deal with Faulkner Honda again in any way. I called Bob Baker (numerous times) to report the situation and nothing but answering machine. As far as I am concerned Honda stole $467.88 out of my 21 year old daughter's pocket. They are no better than thieves. More

Dishonest services I purchased a certified pre-owned 2017 Accord from Faulkner Honda, and found a list of 7 problems. Since it is still under extended warranty, I sent t I purchased a certified pre-owned 2017 Accord from Faulkner Honda, and found a list of 7 problems. Since it is still under extended warranty, I sent the car back to Faulkner Honda for repair. They fixed the least important one, explained to me how to operate another one (which I accept), and the rest they insist those problems are either no need to fix, or will fixed by itself over the time. Which means I have to keep suffering as long as I own this car. I am not happy with the answers. More

Car Detail - Excellent! Last week, I had my car detailed by Chris. He did an impeccable job! My car is spotless. Before the detail, the inside of my car was dusty and dirty. Last week, I had my car detailed by Chris. He did an impeccable job! My car is spotless. Before the detail, the inside of my car was dusty and dirty. After the detail, the car looks brand new like I just bought it yesterday! More

Honda Service Department I went into the service department to have my vehicle inspected and an oil change. They provided me with a new car to drive instead of waiting. When I went into the service department to have my vehicle inspected and an oil change. They provided me with a new car to drive instead of waiting. When I returned, my vehicle was waiting right outside the door for me. After I went down the road a little, I noticed a light on my dashboard. I called them and they asked if I could bring it right back so they could see what it was. They said it would take a little time to fix it and gave me another car to use for the night. When I returned the next day to get my car, they said they fixed it at NO CHARGE AND put 2 new tires on for free!. Very Good service and a lifetime customer. I'm very impressed with their service and professionalism on how I was treated and my service with them Thank You A+ More

Awesome Experience! Faulkner provided an amazing experience for me in my purchase of a new 2018 Honda CRV. Carl and Dino negotiated with me to get the deal that I wanted Faulkner provided an amazing experience for me in my purchase of a new 2018 Honda CRV. Carl and Dino negotiated with me to get the deal that I wanted that other dealers would not and the extra accessories that I wanted as well. I actually left another dealer to come to Faulkner because of salespeople and management with attitude and when I arrived at Faulkner I was provided excellent customer service and felt very welcome by the salespeople and management! I will definitely be staying with them and highly reccomend them! More