Faulkner Honda

Beware if having service done to your Honda I am extremely disappointed in the service at Honda Faulkner of Harrisburg. I got a notice that my CRV was involved in the door actuator recall. At th I am extremely disappointed in the service at Honda Faulkner of Harrisburg. I got a notice that my CRV was involved in the door actuator recall. At that time I called Honda Faulkner of Harrisburg and set up an appointment to have the front driver side door and rear passenger side door actuators replaced. They stated it would take up to 3 hours which was fine with me. After 4 hours they stated they could not get it completed that day. I received a courtesy vehicle and picked up my vehicle the following day. When I got my car back the passenger side actuator was failing before I even left the parking lot which I feel is something they should have noticed since I did right away. I immediately went back in and told them. They wanted me to leave my car there again to have it replaced but instead I set up an appointment for today. The supervisor assured me he would have 2 people work on it and it would take no more than half an hour. Well it took 2 hours and when I left the window on that side wasn't working. I just called and they stated "that happens a lot". Why wouldn't you check the window if that is something you know happens? I will take my car to my mechanic from now on, warranty or not and I will never return to Faulkner Honda of Harrisburg. Their service department is clearly incompetent and I've wasted enough of my time. On a side note, their free wifi never works and even one of the associates told me nobody can ever get it to work. More

insulted by Faulkner Honda's manager I was there earlier today, and Faulkner Honda's sales associate and manager treated us very badly. When we were looking at cars sales associate was ve I was there earlier today, and Faulkner Honda's sales associate and manager treated us very badly. When we were looking at cars sales associate was very sugary( talked too much and treated like little kids). when we picked the car and tried to negotiate on pricing associate and manager insulted us, and that was very unprofessional. They told us to buy car without wheels and also asked if you ever try to get a deal on a purse. but as you all know most consumers at least try to find coupons online. they made me feel like trash even though the first thing I agreed on putting down $5000. I will never ever go there again in my life. I will also tell my friends and family about my experience, and I am also telling the online world about my experience. This was my experience and my opinion. I would say think twice before going there after reading this review. i think treating people like this ruins overall Faulkner reputation. if you don't think this is accurate please read other reviews from last 6 months. More

BUYER BEWARE -- TO BE SURE!!!!! 2/5/15 I went in to Faulkner to purchase a used car. I told the salesman my criteria for purchase: good gas mileage, black, around 10k in price to 2/5/15 I went in to Faulkner to purchase a used car. I told the salesman my criteria for purchase: good gas mileage, black, around 10k in price to keep payments near $250 for 36 months. He came back with a grey Accord for 13,9k.. What asked, "how will this come in at $250 a month? He replied, " my finance people work majic." What they came back with was a one time only price for me today of 12,3k for $322 at 60 months. ALL MY QUALIFICATION COMPLETELY IGNORED!!!!! I left without buying and went home to check out the vehicle online. The exact same vehicle was offered on line for 11,9k. THEY TRIED TO SELL ME A CAR FOR MORE THAN THE ADVERTISED PRICE!!!! When I called the salesman back with this information, he was shocked and would dig into it. He called back the next day with "great news", he could sell me the car at that price. So you can sell me a car at the advertised price, WOW, what a great deal. I told him I was not interested due to the deciept used to sell the car. He asked for another chance and would call me back tomorrow. He called and offered me a 1 year warranty free. I told him I am not interested, as I am looking for a better price. He called back the next day with " great news", he could take off the price of the warranty to lower the price. I said, " YOU MEAN THE WARRANTY THAT YOU TOLD ME WAS FREE"!!!!! He did not know what to say, but I did...... BUYER BEWARE -- TO BE SURE -- DO NOT BUY AT FAULKNER HIONDA -- TO BE SURE!!!!!!!! Joe More

Very poor customer serivce After buying 4 vehicles from Faulkner over the past 4 years, I have to say I would never go back to the Faulkner family of dealerships ever. After th After buying 4 vehicles from Faulkner over the past 4 years, I have to say I would never go back to the Faulkner family of dealerships ever. After the sale of our Honda everything went downhill from there. The Service department at Honda is a spectacular facility, really second to none, but the wait times and the customer service of the representatives are terrible. Recently I took my 2013 Honda touring Pilot in for a routine oil change, filter, and tire rotation, 2 hours later, it’s done (this is about the normal time for me every time). I came out of there with a different “feel/vibration” to the Pilot than I had before. Not being a mechanic and not knowing what the problem was I took it back to them and described what I was feeling. The service rep immediately tried to sell me on services that may fix the problem, to which I responded with, “I don’t know anything about mechanics, I just know that it is different.” Eventually I was forced to agree to a spin, balance, and rotation, assuming that would correct the issue. What I really wanted was for them to drive it, feel it, look at it, and tell me what they thought, but the service rep just pushed a service on me anyway. Then he come back after nearly 2 hours and told me that I neglected to tell him about the brakes, and I said I don’t have a problem with them, there is only 24,000 miles on the truck and I drive responsibly. To which he scoffs and gives me a look of disbelief and proceeds to tell me that I need new rotos at a cost of at least $400, and this will fix my problem along with the other services. I informed him that only a few weeks ago, everything was green on my inspection sheet and how could there be a problem now all of a sudden? Again, I was scoffed at and I declined the service. I had another certified Honda dealership take a look at my Pilot and was informed that the brakes and rotors were perfectly fine and that the spin/balance was not conducted properly as the Pilot still had the manufactures weights on them, which apparently need to be replaced when conducting a spin/balance service. I don’t know any of this but I trusted Faulkner Honda and now that trust is gone. So the bottom line is avoid this terrible service center and save yourself some time and go elsewhere. More

Misleading and Poor Customer Service I leased a 2013 Honda Pilot Touring in Feb of 2013 and about 8 months ago I started receiving emails from the dealership stating that they had custome I leased a 2013 Honda Pilot Touring in Feb of 2013 and about 8 months ago I started receiving emails from the dealership stating that they had customers that were looking for used Honda Pilots and would take mine back and put me in a new one while keeping my payments the same or less. At the time I was not interested, but about 4 months ago I started receiving more emails, letters in the mail, and phone calls from a really nice lady from Honda offering me the same thing. This time I decided I would take them up on their offer. After providing them with the payoff info, I was told that we would be in good shape to have our lease bought out. I made it clear that I didn’t want another Pilot, just out of this one free and clear, keeping in mind that the dealership approached me and told me that they were in good shape to buy it out from me, reconfirmed this fact and was prepared to turn in the vehicle. So I proceeded to my appointment and I am to meet the used car manager who will look over my vehicle and take it from there. First off, he was rude, unwelcoming, and it appeared we were a bother to him. He took the key and went to look at the vehicle and came back asking if it had been in any collisions. I informed him that we were rear needed in the bumper and had the exhaust/muffler on one side replaced. He then tells me that he is not interested in buying my car!! So I am stunned at this point, Faulkner Honda has been asking me to bring this in and I do and now you are not interested because you might not be able to sell it as a certified Honda?? He says that the VIN number won’t match from the rear bumper to the rest of the car, therefore, can’t be certified. Honestly, I don’t know if the bumper was replaced or just painted, but I do know that he did not take to the time to even check. Its real easy to run a VIN number through car fax and see there was a minor accident, but maybe the bumper wasn’t replaced. And even so, the car is in excellent condition, he even agreed to that, but repeatedly said he was not interested in buying my car. I don’t understand how the same dealership can keep asking for your vehicle to be bought back in, tell you the numbers are good, and then we show up ready to turn in, come out of our way, and within 4 minutes be told you’re not interested by a rude manager with over 30 years’ experience?? Not a good place to go and poor customer service, coming from a person who has purchased/leased 4 vehicles with them over the past 4 years, I can tell you we are never coming back to Faulkner, be wary. More

great sales people horrible service after Bought a 2011 ford escape 51k miles with 3 month warrenty suv was supposdly perfect condition and I paid top price with little for my trade in and Bought a 2011 ford escape 51k miles with 3 month warrenty suv was supposdly perfect condition and I paid top price with little for my trade in and paying 2grand for them to do the paperwork Vehicle looked great when i looked it over and test drove and after service dept got it ready it looked like crap and missing parts.. 2months later and 1k miles the powertrain went faulkner gave me the run around on the warrenty and ended up they wont cover it i have to pay out of pocket to have vehicle fixed... Stay Away from faulkner if you dont want to get screwed over !! More

Great Experience We bought an 09 Honda Pilot from Glenn Martin and Tom Williams. We appreciated the friendly sales staff and sales manager who helped us to complete t We bought an 09 Honda Pilot from Glenn Martin and Tom Williams. We appreciated the friendly sales staff and sales manager who helped us to complete the process. We definitely recommend them to anyone in the market for a Honda. More

Jim Collins is great to work with! I have nothing but positive things to say about Jim Collins! He helped myself and my husband with the entire process. He listened to our needs and wan I have nothing but positive things to say about Jim Collins! He helped myself and my husband with the entire process. He listened to our needs and wants and made it happen with an affordable option! He goes above and beyond and would recommend him to anyone! We will continue to go back to Jim as long as he is still there. More