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Faulkner Honda
Harrisburg, PA
496 Reviews
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Showing 496 reviews
March 24, 2014
My wife and I spoke with Tom Williams the morning of Saturday March 22, 2014 about a used Honda Civic Si. We were traveling 2 hours to see the car so we wanted to make sure it was available and on the Saturday March 22, 2014 about a used Honda Civic Si. We were traveling 2 hours to see the car so we wanted to make sure it was available and on the lot. We were told yes and asked a few more questions. Tom asked when we would be there and I told him around noon. I left a message with Tom before we left to ask him about the price of the car. After an hour and a half into our trip, Tom called me back. I told him we were a half hour out so I would just talk to him when we get there. He said great. We get there at exactly noon, walk in to see Tom and he tells us that he believes the car was sold! My wife and I were stunned! He said that someone else bought it about 15 minutes ago! Tom spoke with me 30 minutes ago and never said a word to me about this. Plus, he knew at 9:30 that morning we were coming to look at, and most likely purchase, the car! Not one person at this dealership was helpful at all. Tom was so disconnected and inconsiderate towards us. I have never met anyone who could care less. The manager stated that "we are in the business of selling cars, that's what we do". Well who do you sell cars to??? Oh, that's right, customers like me! This was the worst experience I have ever had and would never recommend this dealership to a single soul. BTW, they filled up my tank with gas as a courtesy. Dan Brundage More
by dtsrebrun
February 04, 2014
email experience and quote for the car was great, Salesmans knowledge of the product was a sell. Everyone was friendly and helpful. A great car buying experience with no pressure. Salesmans knowledge of the product was a sell. Everyone was friendly and helpful. A great car buying experience with no pressure. More
by ytr5474
Employees Worked With
Mike Grant, Patti Della Vecchia
January 24, 2014
The staff at Faulkner Honda really go the extra mile to help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not help you find the car you need, at the right price. Previous experiences, car buying was stressful and the financial talk is always a nightmare.. Not this time!! At Faulkner Honda, they really made the experience fun and hassle free. Plus, their stock of cars is amazing, they had exactly what I was looking for. They definitely go above and beyond the average dealership!! :) More
by iluv2paint87
Employees Worked With
Mike Grant, Curt Evans, Patti Della Vecchia
January 11, 2014
Moments after looking up Faulkner Honda, Heather contacted me. She was friendly, accommodating and not aggressive. Mike made this the easiest car purchase we have ever had. He understood our need contacted me. She was friendly, accommodating and not aggressive. Mike made this the easiest car purchase we have ever had. He understood our needs, and put us at ease immediately. He is truly an asset to your staff. Jesibelle took time to explain all of our questions. She also was very professional and friendly. She has a great way of explaining things in a way that most can understand. Thank you again for your service, the teamwork exemplified shows how much you must care for your employees. Happy employees make give great service. Thank you again, Laurie and Richard Bauer More
by richieb047
Employees Worked With
Mike Grant
November 15, 2013
It was a really good experience stopping by this wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , the wonderful place , they make you feel as at your home . So friendly people , helping you to make your decision , if there is a price difference , they matched it , everything was organized , was put in order , all you have to do is to pick a car , a color , then everything is done , from financing , to registration to plates.... really great. Paula , was the 1st person greeted me on the door , guided me to her desk , follow ups , till the deal is done , even after I stepped out the door went home, called just asking about how do I liked my car. Thank you Paula. More
by hanyaziz80
Employees Worked With
Patti Della Vecchia, Paula Bruckner
October 23, 2013
We were unexpectedly in the market for a new vehicle. Therefore, we were on a limited budget. We had shopped at other dealers and online, doing our best research into what vehicle would work for our fami Therefore, we were on a limited budget. We had shopped at other dealers and online, doing our best research into what vehicle would work for our family. Looking into Faulkner, we found the vehicle, in the colors we liked, and inquired online. Patti was fantastic. She worked over the phone and online with us, as we live an hour away from Faulkner. She even called us on her day off, knowing we were hoping to come visit the dealership in a day or two. Patti worked with Mike to get us to a payment that would work for us. That was important to do ahead of time as we live so far away. Upon our arrival to Faulkner, Mike had two Accords side by side for us to compare. Mike's knowledge of the car was the most I'd seen from any other employee at any other dealer. Patti, Mike, and Stephen worked very hard for us, and got us in the Accord at a price we could afford. Working with them was very comfortable. Their friendliness and understanding were tops. It was very refreshing to work with this team. We will recommend them highly. Thank you Patti, Mike, and Stephen. More
by katrater
Employees Worked With
Stephen Balaban, Mike Grant, Patti Della Vecchia
September 26, 2013
My overal experience was excellent. Jim Porter was terrific from beginning to end. He was very helpful during the test drive and with any questions that I had. Faulker did a great job with getting me terrific from beginning to end. He was very helpful during the test drive and with any questions that I had. Faulker did a great job with getting me a price I could afford for the car I wanted. Jim was just as helpful with it and was very helpful after the sale was complete with his follow up to make sure everything was still good with the car as well as getting me the cup holders for the back of the car. This is my second I bought from there and I would buy my next one from there in many years to come. More
by anna0981
September 22, 2013
Sam Scharein was excellent to work with. He wasn't pushy at all and made everything work the way my wife and I wanted! We would recommend Sam and Faulkner Honda to any of our family and friends. Thank pushy at all and made everything work the way my wife and I wanted! We would recommend Sam and Faulkner Honda to any of our family and friends. Thanks Sam! More
by Darren Geissler
Employees Worked With
Sam Scharein
September 20, 2013
This was a horrible experience! We spoke on the phone to Tom Williams and he stated $6000 for a 2003 odyssey. When we came to the dealership in person he and Glenn asked us for $7991. We reminded them of Tom Williams and he stated $6000 for a 2003 odyssey. When we came to the dealership in person he and Glenn asked us for $7991. We reminded them of our conversation on the phone and they relented and agreed to $6000. Then a couple days later we called to discuss financing and they told us that a timing belt had been put on the odyssey and, because of that, the price had gone up $1500! Their own service department advised a timing belt costs $810! Do not waste your time at this dealership, they will rip you off! More
by psugirl28
